InMoment XI
AUGUST 31, 2022
Constant engagement is key to creating a quality, meaningfully improved customer experience (CX). And for banks especially, the quality of the experiences customers have with a brand is the key factor in determining a customer’s longevity and willingness to maintain a relationship with a company.
InMoment XI
AUGUST 22, 2022
When you lose an employee: You Lose: Existing Customer Relationships: When you lose a customer-facing employee like a salesperson or an account manager, you can also lose their contacts and relationships. Increased Profitability: Engage and empower employees to take ownership of profitable CX outcomes.
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ClientSuccess
OCTOBER 5, 2020
If you are a customer success team leader or a CSM, you spend your days establishing and nurturing customer relationships, so obviously you realize how important they are to the ongoing success of your organization. What is customer ROI? Increasing ROI with better customer relationship management.
Influitive
OCTOBER 30, 2015
With the martech universe expanding rapidly , many marketers are beginning to fear that an overwhelming amount of technology and automation is causing them to lose touch with their customers—at a time when engagement is more important than ever. Focus on customer interaction. Download your FREE eBook now.
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After onboarding, most SaaS customers have to find their own way to success—with little more than a few CSM calls (if they’re a large enough account to have one), and a knowledge base to get them there. The eBook will walk you through: The three-part framework for creating meaningful customer relationships that last.
ClientSuccess
MARCH 13, 2023
With so many competitors vying for attention, it’s essential to capture the user with creative emails that engage them on an individual level. Never fear if you’re new – there is help available from experts in creating e-newsletters designed specifically around customer engagement. Now’s your chance!
InMoment XI
JUNE 28, 2022
The firm launched more transaction-based listening programs to gather real-time customer feedback and serve as the collective core of its updated CX program. This new program launched using greater mobile engagement, text analytics, and case management to close the loop. There’s More Where That Came From!
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