SmartKarrot

MARCH 29, 2022

Role: Customer Success Director (West – Remote) Location: Remote, San Francisco, CA, US Organization: Included Health As a Customer Success Director, you will serve as the primary relationship owner, achieving trusted advisor status with customer contacts. Design and deploy a retention strategy.

Customer Success 19

Customer Success Transportation Ecommerce Roadmap 19

SmartKarrot

MARCH 7, 2022

Role: Director, Customer Success Location: Remote, New York, NY, US Organization: Urbint As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal.

Customer Success 19

Customer Success NPS Roadmap Metrics 19

SmartKarrot

DECEMBER 3, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Robert Walters As a Vice President of Customer Success, you will work with the leadership team to define CS metrics and develop systems to effectively track these.

Customer Success 19

Customer Success NPS Roadmap Metrics 19

Gainsight

JULY 5, 2022

Customer success (CS) is evolving and moving outside the box it once inhabited. It affects so many parts of business because it is not exclusively about customer success or customer experience (CX) anymore. Grasping the Reach of Customer Success. It’s about product-led growth.

Roadmap 59

Roadmap Return on Investment Customer Journeys Customer Success 59

SmartKarrot

FEBRUARY 17, 2021

Role: VP Customer Success Location: Fremont, CA, US Organization: Privacera As a VP of Success Manager, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results along with hiring, coaching, and developing a world-class team.

Customer Success 10

Customer Success Return on Investment Roadmap ROI 10

SmartKarrot

DECEMBER 21, 2020

Role: VP of Customer Success Location: Pleasant Grove, UT, US Organization: IsoTalent As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization. Drive adoption, setting KPIs and success metrics, demonstrating ROI.

Customer Success 10

Customer Success Roadmap NPS Leadership 10

Gainsight

DECEMBER 6, 2022

When approached thoughtfully, they can help build bridges between your company and your customers, show ROI, remove barriers and forge strong connections that will last throughout the customer’s lifetime. . Our CEO, Nick Mehta has an entire blog post on how he meets 500+ customers every year and why it matters.

ROI 52

ROI Comparison Leadership Survey 52

Totango

JANUARY 7, 2020

Whatever your business needs, the following best practices will help you establish milestones that your customer success team can access as they coordinate meetings and set expectations. Best Practices for a Strong Customer Onboarding Workflow . Onboarding is about helping the customer to help themselves.

How To 72

How To Roadmap Meeting Customers 72

CustomerSuccessBox

JANUARY 4, 2022

A Review meeting is an opportunity to understand your customers and their business at a much deeper level. They help foster strong customer relationships. During the Quarterly Business Review(QBR) you have to list out challenges faced by the customer, the progress made so far and, the plan for next quarter as well.

Roadmap 52

Roadmap Meeting ROI Measurement 52

SmartKarrot

JULY 27, 2020

Work cross-functionally with your team members to ensure alignment with customer objectives.CSM team plays a crucial role in engaging with customers to ensure fast adoption/ROI, achieve key success metrics/outcomes, share product roadmap plans and conduct regular business reviews. Apply here: [link].

Customer Success 10

Customer Success ROI Roadmap Customer Satisfaction 10

SmartKarrot

NOVEMBER 9, 2020

Role: Enterprise Customer Success Regional Director Location: Clearwater, FL, US Organization: KnowBe4 The Enterprise Customer Success Regional Director will be responsible to take extreme ownership in developing high performing Enterprise Customer Success teams and successfully manage the daily, weekly, monthly, and quarterly production.

Customer Success 10

Customer Success ROI Effort Score Roadmap 10

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

Chief Customer Officer 91

Chief Customer Officer Customer Success Handbook Knowledge Base 91

Gainsight

JUNE 29, 2021

Whether it provides essential software or not, every SaaS company has to work hard to keep customers satisfied and continue to subscribe. The need for a team to manage customer relationships and needs became clear as companies started losing customers. What does their install base strategy and success look like?

Case Study 40

Case Study Roadmap Customer Success ROI 40

SmartKarrot

JUNE 29, 2021

Role: Director, Customer Success Location: San Francisco, CA, US Organization: DocMatter As a Director of Customer Success, you will provide suggestive strategies and solutions to optimize the customers’ ongoing use of the DocMatter platform. Advocate internally for customer needs and connect on priorities.

Customer Success 10

Customer Success Leadership Case Study Roadmap 10

SmartKarrot

NOVEMBER 24, 2023

As a seasoned customer success expert navigating the intricate landscapes of technical and highly educated users, I’ve witnessed firsthand the transformative power of upselling in achieving account expansion and fueling revenue growth.

B2B 10

B2B Strategy ROI Return on Investment 10

Gainsight

AUGUST 31, 2020

Recently, our Chief Customer Officer, Ashvin Vaidyanathan , met with Mike Rivisto , Senior Vice President, Customer Success, and Services at ServiceChannel along with their Senior Director of Customer Success, Jessica Countess. They were missing the ability to gather the ultimate feedback on customer relationships.

NPS 52

NPS Effort Score Survey Roadmap 52

SmartKarrot

OCTOBER 15, 2020

Role: Sr Director – Customer Success EMEA & APAC Location: Reading, England, UK Organization: Forcepoint As a Sr. You will also lead Technical Account Managers (TAM), Customer Success Managers (CSMs), and Customer Advocates (CAs) to ensure ROI based client outcomes are realized, and integration and adoption are optimized.

Customer Success 8

Customer Success Roadmap ROI Metrics 8

Amity

MAY 19, 2017

Achieving Customer Success can be a long and hazardous road, but there’s no reward like knowing that you’ve fostered a new advocate for your company. Advocates are customers who are so confident in the value of your service that they will go to great lengths to let everyone know that you’re worth every penny.

Video 57

Video Case Study Study Roadmap 57

Totango

FEBRUARY 5, 2019

We believe in data-driven, proactive customer success that lets you take control of your churn risk and strengthen your customer relationships. Reducing churn in this customer-centered subscription economy means placing the customer at the center of everything you do. Maintaining customer success efforts.

ROI 76

ROI Customer Success Strategy Effort Score 76

SmartKarrot

MAY 24, 2022

Work in partnership with Client Success, Sales, and internal teams to create and grow existing advertiser relationships; ensuring successful and accurate campaign implementation and contractual obligations are met. Communicating measurable value and proactively identify the development needs at the customers.

Customer Success 3

Customer Success e-support Roadmap Advertising 3

Alida

SEPTEMBER 22, 2016

In her session on increasing member engagement, Kelly Gartshore, VP of customer success at Vision Critical, said that companies need to create an engagement plan a few months in advance. Ultimately, relationship memory enables companies to learn more about their customers over time. Get more ROI out of your content.

Innovation 100

Innovation Marketing Social Media Healthcare 100

SmartKarrot

JANUARY 5, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Verdata As a Director of Customer Success, you will network across the fintech ecosystem to find relevant Verdata partnership opportunities. Implementing solutions, training customers and managing customer programs.

Customer Success 2

Customer Success CRM Roadmap Call Center 2

Retently

FEBRUARY 21, 2024

A successful survey design involves strategic placement, timing, and simple multiple-choice questions to increase participation and the accuracy of collected data. survey data helps identify effective marketing channels, adapt campaigns for better ROI, and build stronger customer relationships through informed strategy adjustments.

Survey 78

Survey Social Media Advertising Analysis 78

Amity

FEBRUARY 10, 2017

Amity had the chance to sit down with Peter Armaly, Principal Transformation Advisor at Oracle Marketing Cloud to find out how its Customer Success philosophy is evolving, and how it has managed to keep the customer at the heart of its work throughout its evolution. How did you get started in Customer Success?

Customer Success 48

Customer Success Marketing Effort Score Net Promoter Score 48

SurveySensum

JULY 14, 2020

Chad Horenfeldt – Director of Customer Success at Kustomer. With over 15 years of experience in customer success, Chad Horenfeldt has a proven reputation as a driven, creative, outcome-focused leader specialized in building and developing Customer Success teams. LinkedIn: [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ClientSuccess

APRIL 7, 2017

Once a deal is signed, the ink is dry, and the kick off meeting is scheduled, it’s time for your customer success managers (CSMs) to drive a proactive approach to an awesome customer experience. This is where you move from logo to people oriented customer success. For some, it’s clear-cut ROI.

ROI 40

ROI eBook Customer Success Roadmap 40

Waypoint Group

MARCH 20, 2019

And so it goes with Customer Success. We all know we should be doing the right things that strengthen customer relationships and get ahead of the renewal so there are no unexpected surprises… but doing what , exactly? Your own internal leadership and cross-functional teams also want to know what causes customer churn.

Engagement 40

Engagement Customer Engagement Feedback How To 40

Alida

NOVEMBER 8, 2017

But putting customers at the forefront of strategic decision-making isn’t always easy. Balancing budget constraints, departmental priorities and revenue growth against customer success can be a challenge, even for the most seasoned of executives. We are truly nothing without our customers.

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Strategy Leadership 50

Retently

AUGUST 26, 2019

Besides that, research shows that highly-engaged customers will make purchases 90% more frequently, and they will also spend 60% more money per transaction. What Is the Customer Feedback Loop? In short, it’s a customer relationship management strategy that involves the collection and implementation of customer feedback.

Feedback 87

Feedback Social Media Effort Score Net Promoter Score 87