Slippery Customer Service Issues Put Companies on Thin Ice
Experience Investigators by 360Connext
NOVEMBER 19, 2014
We get it when we’re customers. We know the dread we feel when we need to make a customer service call over a problem with billing. We feel defeated scheduling a repair, knowing our days will be subject to the 4-hour window when the service person might appear. Because in truth, we do get it. We get it.
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