Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Currency Alliance

JUNE 16, 2020

The InterMiles team was already a world leader in using data analytics to personalize engagement with customers and drive program ROI, but now they’ve also demonstrated how agile they can be with the business model as well. This was achieved with the help of a powerful partner: EaseMyTrip , a popular Indian online travel agent.

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

Thematic

MAY 22, 2019

Such as: proving customer experience ROI scaling CX across international borders, and best practices for prioritizing CX for the C-suite. Proving Customer Experience ROI. To demonstrate the customer experience ROI of new initiatives, the CX team must tie financial and operational metrics to CX projections.

Exercises 97

Exercises ROI Conference Video 97

Retently

FEBRUARY 21, 2024

survey data helps identify effective marketing channels, adapt campaigns for better ROI, and build stronger customer relationships through informed strategy adjustments. Hospitality operators A regional restaurant chain could implement the survey on their website and as part of their loyalty program signup.

Survey 78

Survey Social Media Advertising Analysis 78

SurveySensum

JULY 14, 2020

He is both CCXP and CMRP certified, has been listed in the top 25 CX professionals by CX Magazine, and also published a book on Customer Experience. He specializes in operationalizing customer insight to drive better customer outcomes. Arie Goldshlager – Customer Strategy, Customer Analytics, Innovation Consultant.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

North Highland

SEPTEMBER 16, 2019

While overall projections for the industry are still promising, this change is an alarm bell for hospitality and timeshare brands developing data and acquisition strategies for the next decade. Analyzing and acting on customer insights is often the piece of the process that resonates most with executives in the C-suite.

Travel 45

Travel ROI CRM Entertainment 45

Currency Alliance

MARCH 20, 2020

share customer insight among partners, so you know how to maximize lifetime value for each customer, and can create more personalized engagement. They are probably considering this too, and will welcome the opportunity enhance customer value and experience. Share data insights. Maintain low operating cost.

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Travel 52

Currency Alliance

DECEMBER 17, 2019

This has mostly been via low-investment, tactical approaches that increase ROI, and educate the C-suite regarding long-term strategic value. Leadership is about moving your business into the future: understanding what customers will want in 1-3 years – and making changes today that can set your strategy on the right path.

Loyalty 64

Loyalty Strategy Loyalty Programs Travel 64

Experience Matters

APRIL 7, 2015

The ability to provide real-time guidance based on the customer journey transactions and interactions and address personalized customer needs, improving customer loyalty. Enthusiastic, engaged customers – Qualtrics recently hosted their annual Insight Summit, the only insight event of its kind.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Help Scout

JUNE 22, 2021

The ROI of great customer service. “We We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” As you can tell, excellent customer service is a name maker, no matter what your industry.

Customer Service 128

Customer Service Social Media Self Service Knowledge Base 128

Currency Alliance

NOVEMBER 17, 2020

putting the customer at the center of your business model. Layering customer-centricity on top implies a single view of the customer – augmented with data from outside your business, and having the tools to make customer insight actionable. The implications of digital transformation include.

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52

Currency Alliance

FEBRUARY 26, 2019

Customer data: maximize ROI. Partners: optimize the mix to appeal to a broader array of customers. Emotional loyalty: add incentives along many touchpoints in customer journeys. As you prepare for change, simplify everything as much as possible – for the benefit of your team members and your customers.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

BirdEye

MARCH 7, 2023

Enhanced customer insights and feedback Social media enables businesses to collect meaningful insights via customer feedback. Comment and reply features let customers express their opinions and share their experiences with a brand. Knowing your audience is key when it comes to leveraging social media.

Social Media 94

Social Media Tips Multi-Channel Infographics 94

Currency Alliance

SEPTEMBER 17, 2019

First up: the travel & hospitality sector. This means a transaction is taking place to issue points, but the data about what the customer is actually buying is limited. Continuing to break what the customer perceives as a ‘promise’ is actually how many loyalty programs are destroying the loyalty they were established to create.

Loyalty Programs 40

Loyalty Programs Travel Loyalty Airlines 40