ShepHyken

MARCH 28, 2023

On a recent flight, the captain of the airplane announced over the PA system what time we would arrive at our destination. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Get more information on The Customer Focus ™ customer service training programs.

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ShepHyken

NOVEMBER 16, 2022

It doesn’t matter the type of business you are in, regardless of processes and systems, sometimes common sense must prevail. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. The point is this. Follow on Twitter: @Hyken.

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Hospitality Customer Service Training Training Customer Service 82

Integrity Solutions

OCTOBER 27, 2021

In fact, exceptional customer service is more than a functional role; it’s a purpose, rooted in a culture and an understanding of what it means to be truly customer-focused. An End-to-End Customer Service Strategy. That’s because everyone plays a part in the customer journey.

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ShepHyken

MAY 3, 2017

To begin, there are two main ways the phone call could be answered: live or by an Interactive Voice Response system, also known as IVR. Not all Interactive Voice Response systems are created equal. The system confirmed your response, and then connected you to the person. Let’s talk about the live answered phone first.

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ShepHyken

SEPTEMBER 19, 2016

Each week I read a number of customer service articles from various online resources. The Customer Service Strategies Behind Zappos’s Success by Sharpen. TCFCR) Here are my ten tips for making customers feel welcome. favorite is the first one, which is to “Give customers hope.”

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ShepHyken

APRIL 30, 2018

We Asked 30 CX Influencers if They Would Recommend the Net Promoter System by Anna Pogrebniak. Lumoa) The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

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Net Promoter Score Customer Service Self Service NPS 82

ShepHyken

FEBRUARY 27, 2017

The “20th Annual Mystery Shopping Study” recognizes seven retailers who excel in customer service. My Comment: It doesn’t matter what type of business you have, there are plenty of lessons you can learn from the top customer focused retailers. 10 Quotes To Inspire Better Customer Service by Sharpen.

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Integrity Solutions

SEPTEMBER 28, 2023

In This Post You Will Learn: What Does Customer Service Mean? The Impact Of A Customer Service Culture Enhancing Customer Service With A Sales Mindset Importance Of A Customer Service Strategy The Customer Experience Journey Contact Center Training Integrity Service® Customer Service Training What Does Customer Service Mean?

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ShepHyken

JANUARY 23, 2017

(BizReport) Despite more service providers moving towards digital interaction, a more personal touch in customer service helps drive loyalty and retention, according to a global study from Verint Systems. Sharpen) Here’s part II in our series about the future of customer experience. Follow on Twitter: @Hyken.

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Self Service Social Media Customer Service Fashion 48

ShepHyken

JUNE 28, 2017

Break down every interaction, or touch point, that you and your organization have with the customer. Second, you have to bake it into the process or system. Anything less erodes the customer’s confidence. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author.

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LiveChat

OCTOBER 16, 2018

Several companies are recognizing this crucial fact, and as per a recent study, by 2018 about 50% of organizations will make necessary changes in their business models to become customer-focused. How to know if customers are satisfied with your service? They keep coming to you for more.

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Net Promoter Score Social Media e-support Customer Satisfaction 50

ShepHyken

NOVEMBER 7, 2016

This one, from Arnold Sanow, is a list of 25 simple, common sense (unfortunately not always very common) ideas that will help you create customer loyalty. Your Secret Weapon to Winning Your Customers’ Loyalty by Sonia Thompson. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

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Customer Service Loyalty Customer Success Resources 124

ShepHyken

OCTOBER 6, 2017

More than a grand philosophy, stoicism is a set of reminders we can hold on to throughout difficult situations – like when a customer is yelling at you. It’s a step-by-step system for overcoming fear and doubt. He and his team share tips about customer service and communication on the Userlike Blog.

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Hospitality Exercises Tips Customer Service 127

ShepHyken

MAY 30, 2022

The Verdict Is In: Customer Service Isn’t Human Enough by Amy Balliett. Magazine) Does your organization’s customer service strategy sacrifice humanity for the sake of efficiency? My Comment: We are in the digital era of customer service. Here are three ways to adjust.

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Customer Service Rewards Programs Poor Customer Service Self Service 13

ShepHyken

JANUARY 12, 2018

So telling yourself these myths about customer experience is a big no-no and won’t take you where you want to go will they? Check out our thoughts on customer focus. We often get questions and comments on delivering great customer service and experiences. From clients and customers commenting on our blog.

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ProProfs Chat

JUNE 30, 2020

Customers wouldn’t see what you have to offer, but what you are willing to change for them. That’s the true essence of customer service experience. To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below.

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Customer Service Handbook Customer Satisfaction Loyalty 85

ShepHyken

JULY 17, 2017

But, if you encounter a good system, or decide to implement one in your company, this article shares a few ways chatbots can positively impact your customer service. 6 successful customer experience strategies – tips from the experts b y Jessie Day. That’s because you are. For information contact or www.hyken.com.

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Customer Service Net Promoter Score Chatbots Effort Score 30

ShepHyken

SEPTEMBER 19, 2018

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

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Hotels Exercises Conference Customer Service Training 23

Storyminers

JULY 6, 2020

His Inside Customer Service blog has been recognized as a top customer service blog by Customer Contact Central, Credit Donkey, and Feedspot, which named the blog one of the Top 50 customer service blogs on the planet. Jeff helps clients develop customer-focused cultures. Kate Leggett.

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Storyminers

JULY 6, 2020

His Inside Customer Service blog has been recognized as a top customer service blog by Customer Contact Central, Credit Donkey, and Feedspot, which named the blog one of the Top 50 customer service blogs on the planet. Jeff helps clients develop customer-focused cultures. Kate Leggett.

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Customer Experience Customer Service Social Media Consulting 130

Michel Falcon Experience

OCTOBER 21, 2019

To truly be customer-focused, every single person in your company must be devoted to delivering an amazing experience. A fresh perspective can be very valuable to create great customer service strategies. Trust me, the effects of bad customer service are not worth it! Do they have soft skills?

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Team HGS

AUGUST 22, 2017

Q2: What would you suggest as the first step in integrating bots into our customer service strategy? You can employ a bot trainer to feed questions into the system, and what the machine learning does is cluster those responses. At this session, she guided attendees on: AI’s evolving role in optimized CX.

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ShepHyken

SEPTEMBER 25, 2020

To do this, consider making your customer the focal point of your work—not tickets. One of our customers, JOANN, saw an immediate 30% increase in efficiency when they switched to Gladly from their ticket-based systems, that helped them reduce their backlog by 97% within just one month.

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ShepHyken

OCTOBER 1, 2018

My Comment: Customer service is not just for customers. Here are three great customer service strategies that will work for your employees, too. Creating a better employee experience will result in a better customer experience. Follow on Twitter: @Hyken.

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ShepHyken

FEBRUARY 5, 2018

My Comment: One of the strongest ways to deliver a great service experience is to have it start on the inside with employees. Treat employees the way you want customers treated, if not even better. However, the system you have also plays a part in the overall customer experience. Follow on Twitter: @Hyken.

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Customer Service B2C Retail Infographics 15