ViiBE Blog

AUGUST 17, 2021

What is the purpose of customer experience management? Customer experience. This is why customer experience management, meaning a process of tracking customer expectations and undertaking relevant actions, has become one of the focus points of businesses across different industries.

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BirdEye

MARCH 15, 2024

In this blog, we’ll guide you through how to do this within minutes. In addition, we’ll also guide you on how to hide and block YouTube channels. Table of contents How to delete a YouTube account channel in 2024 within 3 minutes? How to block YouTube channels/users? How to block YouTube channels/users?

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Social Media How To Video Data 57

BirdEye

APRIL 25, 2023

How to build a social media marketing plan? A social media plan is a strategic document outlining how to use social media platforms to achieve your marketing goals. It’s a roadmap that outlines your goals, target audience, which social media platforms to use, what kind of social content to create, and how to measure success.

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Social Media How To Infographics Video 93

BirdEye

AUGUST 21, 2023

Know how to get discovered faster by optimizing content for social media SEO with this blog post. Keywords, hashtags, post captions, video content, and blogs play a vital role in this. That gives you a prime opportunity to market your products and services to various audiences using captivating video content.

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Social Media How To Multi-Channel Tips 98

BirdEye

APRIL 16, 2024

However, to truly leverage Pinterest, it’s crucial to know how to attract followers effectively. How to create a Pinterest business account? How to get followers on Pinterest to engage with trending content? You can create a new business account with the following steps: Go to Pinterest business.

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Social Media Strategy How To Infographics 67

BirdEye

JULY 26, 2022

We’ll walk you through what instant messaging is, how it works, and help you decide which instant messaging platform is right for your business. Features of instant messaging Text messaging Group Chat Video chat Screen sharing File transfers How does instant messaging work? Video chat. How does instant messaging work?

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Customer Service How To Video Communication 98

BirdEye

JANUARY 25, 2024

Be sure to post product imagery, blogs, videos, and other forms of content to keep your followers engaged. The post How to boost your brand with automated review sharing appeared first on Birdeye Customer Experience Management. Ready to turn your glowing reviews into social buzz?

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Social Media Brands How To Multi-Channel 109

BirdEye

SEPTEMBER 22, 2022

Plus, how to select the right team chat software for your business. Team chat software also usually comes with a variety of features that can be beneficial to businesses, like file sharing, video conferencing , and task management. How to use a team communication app effectively. Table of contents What is team chat?

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Software How To Healthcare Video 98

BirdEye

DECEMBER 30, 2023

In this article, we’ll teach you how to create a Twitter profile for your business. We’ll also explore how every aspect of this business account can significantly impact your brand’s narrative and growth. How to create a Twitter business profile? How to switch to a Twitter professional account? Let’s dive in.

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How To Social Media Advertising Analytics 109

GetFeedback

JANUARY 12, 2020

Got helpful tips on how to install and use the pump via vendor videos. I’m guessing the manufacturer realized that this was a weakness because, shortly after receiving the pump, I received a helpful email from the vendor (sent via Amazon) with links to installation and usage videos. . About the guest author.

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Customer Journeys How To Touchpoint Airlines 221

BirdEye

MAY 11, 2023

Optimize images and videos: Use descriptive file names and alt tags to optimize images and videos. Experiment with various lead generation methods and develop a strategy to double down on those that work best for you. The post How to generate mortgage leads in 2023 appeared first on Birdeye Customer Experience Management.

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Social Media How To Return on Investment ROI 98

BirdEye

OCTOBER 31, 2023

Why should you hire a reputation management company? What services does a reputation management company provide? Services provided by online reputation management companies Now that we know how important it is to hire a company for online reputation management, it is time to know how to choose one.

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Company Management Social Media How To 109

BirdEye

SEPTEMBER 29, 2023

Display social proof Types of social media feeds Facebook Feed Instagram Feed TikTok Feed YouTube Feed Pinterest Feed LinkedIn Feed Twitter Feed How to embed social media feeds on website 1. A social feed can display text, images, photos, videos, and links that interest website visitors. Promote user-generated content 5.

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Social Media Examples How To Video 57

BirdEye

MARCH 29, 2023

This article discusses the critical aspects of engaging your audience on social media, its benefits, and how to leverage it to grow your business. How to measure social media engagement? How to increase social media engagement? How to measure social media engagement? How to monitor social media engagement?

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Social Media Engagement How To Metrics 98

BirdEye

DECEMBER 15, 2022

This article will show you how to create a social media campaign strategy that actually works for your business. We’ll explain what a social media campaign is, how it works and show you five successful social media campaigns that created massive awareness for the brands that created them. How do social media campaigns work?

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Social Media How To Entertainment Effort Score 98

BirdEye

DECEMBER 25, 2023

This guide will equip you with everything you need, from business profile optimization to the advantages of pairing the AI-powered Birdeye Social media reputation management software with your LinkedIn. Looking for a quick answer on how to create a LinkedIn Business Page? Table of contents How to create a LinkedIn Business Page?

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Social Media How To Infographics Tips 57

NobelBiz

APRIL 16, 2024

In this article, we’ll delve into what omnichannel customer engagement entails, its importance to businesses, the benefits it offers, challenges faced, and most importantly, how to create an effective omnichannel customer engagement strategy. RELATED RESOURCE What Is Unified Customer Experience Management (CXM)?

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Omni-Channel Customer Engagement Engagement Contact Center 52

BirdEye

MARCH 3, 2023

However, if you believe in the old adage, ‘don’t mix business with friendships,’ then you likely also wonder how to create a Facebook Business Page without a personal account. Videos connect you with customers in real-time to build relationships and promote your brand.

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Social Media How To Guidelines Policies 98

BirdEye

AUGUST 8, 2022

In this article, we’ll show you how to create a business listing on Bing. Bing offers a variety of services, including web, video, image, and map search products. How to get started with Bing Places for Business. You can add and manage your business listing at bingplaces.com. Table of contents What is Bing?

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How To Advertising Hotels Video 98

BirdEye

OCTOBER 31, 2023

But have you ever tried to share your Facebook presence and wondered, “What’s my Facebook URL, and how can I find it?” ” In this blog, we’ll discuss Facebook URLs and show you how to find and customize your unique URL link. How do I find my Facebook URL? How to find Facebook URL of someone?

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How To Social Media Connections Brands 107

BirdEye

AUGUST 5, 2022

So you’ve likely heard about Google Merchant Center — a free tool that lets local businesses create, manage, and advertise their product catalogs online. How to set up an account. How to use Google Merchant Center. Video ad: These ads can be used to promote your product or brand through a short video.

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Sales How To Tools Video 97

BirdEye

OCTOBER 20, 2023

Connecting with customers, who prefer social media over other channels for interactions, is important for your business. How to delete an account on Facebook Messenger? How to deactivate Facebook Messenger for business on mobile (iPhone and Android) As of 2023, businesses cannot deactivate their Facebook Messenger account alone.

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Tips Social Media How To Communication 62

BirdEye

AUGUST 25, 2023

Instagram also allows users to click on products in images and videos to jump onto the detailed product page. Birdeye also enables you to engage with your customers and monitor all activity. The post How to leverage social shopping to maximize growth appeared first on Birdeye Customer Experience Management.

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Social Media How To Ecommerce Advertising 98

BirdEye

DECEMBER 25, 2023

These pages can confuse your customers and hurt the online reputation management you’ve worked so hard to build. We will show you step-by-step instructions on how to claim unofficial Facebook pages. Let’s get your Facebook page management in order! Table of contents What are unofficial pages on Facebook?

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How To Social Media Report Management 57

BirdEye

SEPTEMBER 11, 2023

Generative AI and customer experience Generative AI options allow businesses to use Artificial Intelligence (AI) in their processes to generate human-sounding texts, audio, graphics, and videos. With this, businesses improve and provide personalized customer interaction with the right prompt.

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Customer Experience Self Service Social Media How To 112

BirdEye

DECEMBER 20, 2022

Many businesses don’t know how to get more followers on Instagram. In this article, we’ll teach you how to grow Instagram followers and share 12 tips and tricks that work. How to get more followers on Instagram: Details. How to get more followers on Instagram: Content. How to get more likes and followers on Instagram?

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Tips Social Media How To Guidelines 98

BirdEye

NOVEMBER 30, 2023

Table of contents Traditional vs. digital marketing for law firms How to do marketing for a law firm: A step-by-step guide Should I work with a digital marketing agency for law firms? Don’t wait to see the difference it can make — watch a demo today and learn how to get started. See what Birdeye can do for your firm.

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Marketing Social Media How To Advertising 109

BirdEye

MARCH 10, 2022

Your Google My Business profile includes information such as business name, address, phone number, a short description, hours of operation, map, photos, customer reviews, questions & answers, popular hours and more, making it easy for customers to see what your business is about and how to get in touch.

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Management How To Guidelines Video 87

Playvox

OCTOBER 12, 2022

When training remote contact center agents by video, record the calls so agents can watch them again later for clarity or to reinforce coaching. Video conferencing may be the single most important tool for managing remote contact center agents. to create game show-type quizzes everyone can participate in remotely using Zoom.

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Contact Center Management How To eBook 76

BirdEye

AUGUST 28, 2023

Both positive and negative online customer reviews matter greatly to every business, especially those in the hospitality industry, such as restaurants and catering services. Restaurant business owners often wonder how to start seeking reviews from customers, influencers, and critics. But the process can be complex.

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BirdEye

FEBRUARY 13, 2024

Include engaging visuals like photos and videos that showcase your office and team. Refer to our detailed blog on how to start a successful referral rewards program. Utilize patient surveys: Send out surveys to patients to gather more detailed feedback about their experiences.

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Marketing Social Media How To Healthcare 57

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience? Listen to your customers. Customer-Centricity Customer centricity refers to customer-oriented culture in the company.

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Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Calabrio

NOVEMBER 25, 2020

The good news is that just as technology is fueling new consumer behaviors and expectations, it’s also providing solutions to help contact centers provide services that meet and exceed customer demands on their preferred devices and apps, 24/7. Messaging and video are rapidly replacing calls, especially with younger generations.

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BirdEye

NOVEMBER 30, 2022

In this article, we’ll show you how to create a content strategy on multiple social media platforms to drive more traffic to your business. We’ll explain how to plan your content strategy, the best ways to reach your followers, and how to reach the results you want to see. How to build a content strategy for social media.

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Social Media Strategy How To B2C 52

PeopleMetrics

JUNE 10, 2021

In this session, we walk you through how the customer feedback management process works when you're using a customer experience management tool like PeopleMetrics as the central hub of your Voice of the Customer (VoC) program. Download the chart from this video. ? ? ?. Watch on YouTube. ? ? ?.

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Feedback Management CEM Customer Centricity 71

PeopleMetrics

FEBRUARY 18, 2021

How To Close the Loop on Customer Feedback: Best Practices for 2021. Can customer feedback improve performance? But that all depends on how effectively you're closing the loop with your customers. Read our CEO's book Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold" [link]. Absolutely!

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Feedback How To Customer Centricity Loyalty 62

BirdEye

MARCH 29, 2024

Table of contents How to post a story on Instagram? 34 Instagram story ideas for businesses in 2024 FAQs on Instagram story ideas Manage your Instagram account with Birdeye How to post a story on Instagram? Use the shutter button to click a photo or record a video to share on your Instagram story.

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Social Media Video Guidelines Feedback 107