Clarabridge

MAY 11, 2018

With today’s ever-evolving customer, GE Appliances understands the importance of driving meaningful social media engagement. They also know that every opportunity to expand this engagement creates a need to expand social customer care. Congratulations to all the winners! Unable to attend this year’s conference?

Self Service 40

Self Service Social Media Healthcare Conference 40

Strativity

MARCH 30, 2020

This is especially true for employees working in contact centers and customer care departments who are tasked with providing customers with information, support, and a positive experience. This is an innovation-rich time – take advantage of the possibility! Listen to your customer’s needs and gather important data.

Contact Center 52

Contact Center Guidelines CRM Call Recording 52

Second to None

FEBRUARY 19, 2019

Despite the rise of alternative shopping methods, brick and mortar stores continue to own most of the traffic in the industry with over 90% of customers still shopping for groceries in person. [1] 1] Customer insights from PYMNTS.com show that only 2.6% of shoppers rank the option to shop online as a top priority.

Industry 48

Industry Brands Rewards Programs Loyalty 48

Qualtrics

SEPTEMBER 12, 2019

Building a customer-insights program that allows companies to listen and then act on customer feedback is essential, but isn’t easy. To be truly customer-centric you need to empower people at all levels of your organization to listen to the customer and act on insights. Celebrate great customer service.

Customer Centricity 24

Customer Centricity Culture Exercises Customer Service Representative 24

LiveChat

AUGUST 24, 2016

He reached out to the customer care through the toll-free number given on the card’s overleaf. A live agent responding to the customer queries is undoubtedly very effective and proves to be of great benefits when it comes to negotiating with a customer and close a call, fruitfully.

Call Center 44

Call Center Banking Customer Satisfaction Customers 44

Natalie Petouhof

OCTOBER 19, 2016

This type of software provides personalized care through the use of analytics, offering insight into customers’ behaviors for relevant, contextualized service that can predict future needs. Companies can identify new opportunities by integrating these customer insights into their companies’ innovation processes.

Contact Center Software 40

Contact Center Software Contact Center Software Self Service 40

Wootric CX Blog

FEBRUARY 14, 2019

Why we love Colin: He’s a keynote speaker, best-selling author of several books such as The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience to the Next Level , the CEO of Beyond Philosophy , and Co-Host of The Intuitive Customer Podcast. Colin Shaw.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

CSM Magazine

MAY 14, 2024

Avaya has unveiled a series of important enhancements to the Avaya Experience Platform (AXP), that further Avaya’s leadership in Enterprise CX as well as its commitment to delivering Innovation without Disruption.

Self Service 52

Self Service Healthcare Innovation Employee Experience 52

Comm100

DECEMBER 1, 2017

Agents that are happier can better care for customers, inspiring loyalty through quality service. Fulfilled agents also have a lower turnover rate (a common industry problem that saps companies’ precious time, resources, and affects customer care). Gaining customer insights from digital touchpoints (3.94/5).

Contact Center 106

Contact Center Report Customer Journeys Customer Centricity 106

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Arie Goldshlager. Barry Dalton. Bob Thompson.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Arie Goldshlager. Barry Dalton. Bob Thompson.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Lithium

OCTOBER 2, 2018

Together, we will help your brand bridge its marketing and customer care efforts to make it easy to reach, serve and build lifelong relationships with customers. Our companies share a common mission: to transform the way businesses build customer trust and loyalty. Together, Spredfast and Lithium can do that for you.

Customer Engagement 53

Customer Engagement Engagement Government Connections 53

Lithium

JUNE 11, 2019

Together, we will help your brand bridge its marketing and customer care efforts to make it easy to reach, serve and build lifelong relationships with customers. Our companies share a common mission: to transform the way businesses build customer trust and loyalty. Together, Spredfast and Lithium can do that for you.

Customer Engagement 40

Customer Engagement Engagement Government Connections 40

Lithium

JUNE 11, 2019

Together, we will help your brand bridge its marketing and customer care efforts to make it easy to reach, serve and build lifelong relationships with customers. Our companies share a common mission: to transform the way businesses build customer trust and loyalty. Together, Spredfast and Lithium can do that for you.

Customer Engagement 40

Customer Engagement Engagement Government Connections 40

Lithium

JUNE 11, 2019

Together, we will help your brand bridge its marketing and customer care efforts to make it easy to reach, serve and build lifelong relationships with customers. Our companies share a common mission: to transform the way businesses build customer trust and loyalty. Together, Spredfast and Lithium can do that for you.

Customer Engagement 40

Customer Engagement Engagement Government Connections 40

NobelBiz

FEBRUARY 22, 2023

They assist your customer care employees at every client engagement. Here are four approaches to be customer-centric in 2022: 1. Gathering customer insights enables experiential firms to see the broader picture that influences consumers’ lives and decisions.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

They assist your customer care employees at every client engagement. Here are four approaches to be customer-centric in 2022: 1. Gathering customer insights enables experiential firms to see the broader picture that influences consumers’ lives and decisions.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

Survicate

DECEMBER 11, 2018

Wondering if a CRM survey could help uncover the customer insights you miss? Fact: 72% of companies question the accuracy of their customer information. If done poorly, each could leave a customer with insufficient information to succeed. Support/Customer Care Interactions.

CRM 40

CRM Survey Data How To 40

Survicate

DECEMBER 11, 2018

Wondering if a CRM survey could help uncover the customer insights you miss? Fact: 72% of companies question the accuracy of their customer information. If done poorly, each could leave a customer with insufficient information to succeed. Support/Customer Care Interactions.

CRM 40

CRM Survey Data How To 40

Bold360

DECEMBER 1, 2016

“The biggest mistake companies make evaluating and purchasing customer care software is…” Not utilizing the power of their CRM! CRMs are under-utilized for customer retention. Very few companies actually extend the pipe to include critical customer care steps such as “CHECK-IN” or “ISSUE RESOLUTION”.

Software 40

Software Customer Experience Company CRM 40

SurveySensum

APRIL 7, 2023

It requires a fundamental shift in mindset, where the customer’s needs and preferences are the driving force behind all decision-making. It is the art of delivering exceptional customer care and assistance in a way that enables companies to consider the customer as the central point of their business.

Customer Centricity 52

Customer Centricity Culture Net Promoter Score Effort Score 52

Bold360

NOVEMBER 21, 2016

. “Our company now has over 20,000 customers in seven different states and as we grow and enter 2017 we are realizing…” That we have to figure out ways to deliver personalized customer care at large scale. These days, customers expect contextual personal care no matter what their unique situation is.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40

Thematic

NOVEMBER 13, 2018

Listening to your customers ultimately means creating a better customer experience over time by driving change in the right places. VOC provides good direction for product development as well as product innovation so that you can d evelop improved products that your customers will appreciate as they’ll better fit their requirements.

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101