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Customer Experience Consulting: Why It’s the Key to Your Success

InMoment XI

Customer experience consultants, like the experts at InMoment, can help you craft experiences that turn customers into brand advocates, increasing their lifetime value and positively impacting your bottom line. What to Look for in a Customer Experience Consultant? Do they have experience in your industry?

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Implement model-independent safety measures with Amazon Bedrock Guardrails

AWS Machine Learning

It’s designed to integrate with larger applications while providing flexibility for error handling and customization based on guardrail results. Aarushi Karandikar is a Solutions Architect at Amazon Web Services (AWS), responsible for providing Enterprise ISV customers with technical guidance on their cloud journey.

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How to measure value realization

ChurnZero

To positively and effectively influence all of these, you must be able to measure value realization. Learn how to measure value realization. Learning how to measure value realization is different from tracking other metrics, such as customer lifetime value or customer acquisition cost, which are tied directly to a formula. .

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Q&A: Customer Success Study Results Revealed

ChurnZero

To help make sense of the survey data, give their expert take on what it means for Customer Success teams, and offer up maturity recommendations based on the findings, we invited Megan Macaluso, VP Customer Success & Operations at ESG, and Jay Nathan, Chief Customer Officer at Higher Logic, to join us for a webinar.

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Prove it: 3 ideas on how to meaningfully measure CX transformation

Alida

I want to point out that stronger evidence is out there for those important, business-transforming decisions that affect large sections of your customer base. If you’ve seen The Up Series , which interviews people every seven years, you’ll know that a longitudinal study can deliver much richer data than one-time surveys.

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Top 10 Things to Assess on Your Contact Center Vendor Site Visit

BlueOcean

The right contact center RFP questions can tell you a lot, but discerning which partner is exactly aligned with your long-term goals, your company culture, your customer base, and your team – well, that requires a site visit. In fact, we’d say it’s the most critical step in your decision-making process.

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Top 10 Things to Assess on Your Contact Center Vendor Site Visit

BlueOcean

The right contact center RFP questions can tell you a lot, but discerning which partner is exactly aligned with your long-term goals, your company culture, your customer base, and your team – well, that requires a site visit. In fact, we’d say it’s the most critical step in your decision-making process.