Kerry Bodine
MAY 11, 2020
To succeed throughout the rest of the pandemic and whatever comes next, you need to proactively develop a customer experience strategy that will serve both your customers and your business. What parts of your experience can or should stay the same? Processes: Working from home isn’t just a change in scenery.
LiveChat
FEBRUARY 10, 2017
I could give you thousand reasons why amazing customer service is worth the effort. For example, better customer service is cheaper than any advertising, happy customers become your brand advocates, bringing others with them and people are more likely to buy from you. Amazing customer service should be your mission.
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Gravy Analytics
JULY 8, 2019
This data can be used to boost the performance of your ad campaigns, for competitive intelligence, and to improve your customer experience. One of the most powerful uses for Persona data is appending it to your customer records. Find more of your best customers at any time with a location-based advertising campaign.
Education Services Group
JUNE 4, 2020
Building or expanding a Customer Success organization can be surprisingly similar to developing a startup. The result is a streamlined and effective organization built to adapt to changing environments. A CS incubation model is a system to define, test, and iterate a new CS process with a portion of your customer base.
Totango
FEBRUARY 22, 2021
By definition, a game changer is a person or thing that dramatically changes the course, strategy, or character of something. At Totango, we are working to “change the game” when it comes to customer success – and we’re breaking quite a few records in the process (watch out, Tom!). Changing the Customer Success Game.
CSM Magazine
NOVEMBER 23, 2020
Moreover, their bad online review may make the company lose many potential customers. Also, caring about customer satisfaction literally pays off. It’s simply more cost-effective to retain your customers than to search for new ones. Be More Customer-Friendly Online. Try to identify your customers’ expectations.
Influitive
OCTOBER 21, 2015
The most powerful tool B2B marketers have in today’s hyper-connected world is genuine word of mouth from their customers—such as reviews, social media shares and recommendations. And brands that use advocate marketing programs to inspire and encourage their customers to create social proof for their products will be the ones that thrive.
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