Kerry Bodine

MAY 11, 2020

To succeed throughout the rest of the pandemic and whatever comes next, you need to proactively develop a customer experience strategy that will serve both your customers and your business. What parts of your experience can or should stay the same? Processes: Working from home isn’t just a change in scenery.

Strategy 305

Strategy Customer Journeys Customer Experience Fashion 305

BirdEye

NOVEMBER 8, 2021

The answer is likely no, and you’re not alone – According to a study on how many customers read reviews , 95% of customers read reviews before making a purchase. As consumers, we search online for reviews to choose which business provides the best products, services, and experience. Why is review management important?

Management 97

Management Software Social Media Consumers 97

CSM Magazine

NOVEMBER 23, 2020

Moreover, their bad online review may make the company lose many potential customers. Also, caring about customer satisfaction literally pays off. It’s simply more cost-effective to retain your customers than to search for new ones. Be More Customer-Friendly Online. Try to identify your customers’ expectations.

Customer Satisfaction 59

Customer Satisfaction Advertising Groups Customers 59

BirdEye

NOVEMBER 8, 2021

The answer is likely no, and you’re not alone – According to a study on how many customers read reviews , 95% of customers read reviews before making a purchase. As consumers, we search online for reviews to choose which business provides the best products, services, and experience. How to respond to customer reviews?

Management 52

Management Software Social Media Consumers 52

LiveChat

FEBRUARY 10, 2017

I could give you thousand reasons why amazing customer service is worth the effort. For example, better customer service is cheaper than any advertising, happy customers become your brand advocates, bringing others with them and people are more likely to buy from you. Amazing customer service should be your mission.

Customer Experience 28

Customer Experience Customers Communication Feedback 28

Totango

FEBRUARY 22, 2021

By definition, a game changer is a person or thing that dramatically changes the course, strategy, or character of something. At Totango, we are working to “change the game” when it comes to customer success – and we’re breaking quite a few records in the process (watch out, Tom!). Changing the Customer Success Game.

Customer Success 62

Customer Success Hospitality Sports Leadership 62

SurveySparrow

JANUARY 24, 2020

We’re not satisfied if they become a customer. Net Promoter Score is an indicator of customer experience and a predictor of business growth. Net Promoter Score is an indicator of customer experience and a predictor of business growth. All it does is ask a simple question to the customer. What is NPS?

NPS 52

NPS Survey Net Promoter Score Feedback 52