CEM Culture Employee Engagement Sports 
Experience Investigators by 360Connext
APRIL 23, 2024
CX leaders today face a long list of challenges, including adapting to a dynamic market environment and ensuring every stakeholder, supervisor, and employee in the business is aligned with the customer-centric vision. Understanding Customer Experience Management (CEM) Let’s start at the beginning. But, leaders, take a deep breath!
Beyond Philosophy
OCTOBER 3, 2014
From a sporting context, an organization can decide they are going to take part or try to win. I agree and believe this is about another critical factor to creating a great Customer Experience, Employee Engagement. Starting with the interview, they are committed to finding people that fit the culture they are trying to create.
Beyond Philosophy
JUNE 4, 2015
Much of this is, culturally, operationally, and from a communications perspective, is what we have been describing as “inside-out advocacy” for years. Worse, it can sometimes feel like ‘the enterprise culture’ as we know it has lost its way with stakeholders, especially with regard to being purpose-driven and trust-based.
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