ShepHyken

FEBRUARY 6, 2019

My job is to talk to them about customer service. As part of my homework, Todd Hopkins, their CEO, shared the Office Pride Culture book. It was Tony Hsieh’s book that inspired Hopkins to write his own culture book, which is a great exercise for an organization to consider. Do they align with what you believe in?

Culture 111

Culture Exercises Customer Service Training Brand Values 111

Comm100

DECEMBER 19, 2017

Here is a detailed step-by-step guide to setting goals and strategizing for customer experience improvement. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. The activities in this eBook can be great training materials to improve customer service or morale in your team.

Strategy 287

Strategy Customer Experience How To Customer Journeys 287

ShepHyken

OCTOBER 26, 2016

A customer service book, written by your employees, featuring great customer service experiences, for both internal customers and external customers. One of the most popular exercises we share with our clients is something called the Moments of Magic Card®. But, not just any book.

Customer Service 48

Customer Service Exercises Customer Service Training Culture 48

ShepHyken

JANUARY 18, 2017

Recently one of our subscribers asked me, what traits a person must possess to deliver a good customer service experience. I asked if this was for a customer support rep, and he said no. There is an exercise we occasionally do in our workshops. He was hiring for his IT department. All of the above and more.

Customer Service 48

Customer Service Exercises Customer Focused Customer Service Training 48

Vonage

APRIL 6, 2016

Once again, rate the quality of service you receive. I’ll bet the service you get from the second group of calls is friendlier, more thorough and uplifting for you – and for the service provider. This little exercise shows how easy it is to improve customer experience by adding a personal touch. Your Service.

Customer Experience 120

Customer Experience Exercises Connections Culture 120

ShepHyken

APRIL 11, 2018

While it’s not that inconvenient to walk across the street from the parking lot to the building, not giving the closer parking spots to customers sends a message – not to the customers, who may or may not notice, but to the employees. Whether you’re customer-focused or not, this exercise is helpful.

Customer Focused 100

Customer Focused Self Service Touchpoint Banking 100

Comm100

NOVEMBER 3, 2017

How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond. Where to Start.

Social Media 112

Social Media Course Training Marketing 112

Comm100

JUNE 26, 2018

Many companies have now started to realize that excellent customer service is essential to the success of the business. The question though, is how you go about training your teams to achieve those goals. Ways to Build a Coaching Culture. Embrace Training. Training cannot be a one-off exercise.

How To 106

How To Training Culture Customer Service Training 106

ShepHyken

SEPTEMBER 14, 2016

I’m very excited to share this concept with you, especially as we approach National Customer Service Week. If you’ve been following me for longer than a year, then you know that Customer Service Week is the first full week of October, and this year its October 3-7. Now, back to the exercise.

Company 48

Company Exercises Customer Focused Customer Service Training 48

Talkdesk

JUNE 21, 2016

It’s a Russian doll-style Customer Experience Weekly, and we’re loving the lists inside lists inside lists. Here’s what we found: 40 Eye-Opening Customer Service Quotes. There’s no reason to reinvent the wheel when it comes to crafting an excellent customer experience. Customer Guru. – Doug Warner.

Customer Experience 40

Customer Experience Exercises Customer Centricity Customer Service Training 40

Comm100

OCTOBER 8, 2016

This way, even when your customers stray to a search engine for help, your website’s reach will pull them right back in. Make customer service channels easy to reach and use. To do this, make sure that you’re communicating a consistent brand that truly speaks to your customers’ values. Loyalty Programs.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

Up Your Service

JUNE 18, 2018

Your Service Active Learning Toolbox , you will generate active participation at all your training sessions, with even the most reserved students or the most conservative cultures excited and engaged. Do I need to work on this exercise alone or with a partner? Using The UP! WHO am I doing this with?

Case Study 40

Case Study Exercises Training Culture 40

Up Your Service

JUNE 18, 2018

Using Ron Kaufman’s Active Learning Toolbox , you will generate active participation at all your training sessions, with even the most reserved students or the most conservative cultures excited and engaged. Do I need to work on this exercise alone or with a partner? Here’s how the components work together: 1.

Case Study 40

Case Study Exercises Training Culture 40

Service Untitled

SEPTEMBER 21, 2010

Service Untitled The blog about customer service and the customer service experience. Almost any company will state on a mission statement their commitment to excellent customer service, but how many of those organizations follow through on that campaign? .

Company 47

Company Customer Service Representative Customer Service Training Training 47

Micah Solomon

OCTOBER 23, 2018

The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. It’s the bedrock upon which a properly designed and focused customer experience should rest.

Culture 49

Culture Customer Service Company Hospitality 49

Service Untitled

OCTOBER 12, 2010

Service Untitled The blog about customer service and the customer service experience. Start from the beginning, and take it through the question period, the emotional aspect of the hurried customer, and what to say and how to say it. Leave a Reply « Good service valued over good food?

Customer Service Representative 41

Customer Service Representative Course Customer Service Training Training 41

Service Untitled

MARCH 31, 2010

Service Untitled The blog about customer service and the customer service experience. Toll collectors need to have customer service training also. What would be the results if a company used representatives who insulted, assaulted or told customers to “die&# on the road?

Transportation 41

Transportation Travel Customer Service Training Exercises 41

Service Untitled

OCTOBER 13, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Good service valued over good food? “I’m very fussy about what I eat, but I also expect good service. .

Survey 42

Survey Customer Satisfaction Exercises Consumers 42

Service Untitled

OCTOBER 11, 2010

Service Untitled The blog about customer service and the customer service experience. The introduction of hair dryers, concierge service, televisions with concealed doors, non-smoking rooms, and fitness centers provided service and luxury to the sophisticated traveler.

Hotels 46

Hotels Travel Culture Competitive Advantage 46

Service Untitled

OCTOBER 26, 2010

Service Untitled The blog about customer service and the customer service experience. More than price, since companies vie for the best prices all the time, is to make truly lasting impressions in order to win customer loyalty. It’s going back to basics that drives the train of success.

CRM 43

CRM Exercises Tips Training 43

Service Untitled

SEPTEMBER 22, 2010

Service Untitled The blog about customer service and the customer service experience. In this part of the interview, we talk about how customer service ties in with the different types of American Express cards and how American Express approaches the important topics of empowerment and taking ownership of issues.

Call Center 41

Call Center Customer Care Training Exceptional Customer Service 41

Service Untitled

MARCH 12, 2010

Service Untitled The blog about customer service and the customer service experience. photo credit: ThreadedThoughts Possibly Related Posts: Customer loyalty and the practical consumer Today’s economy shows that money defines customer loyalty.

Loyalty 43

Loyalty Airlines Automotive Government 43

Pretium Solutions

MAY 15, 2012

As customer experience and customer service increasingly become a strategic priority for companies looking to differentiate themselves, call center leaders are under more pressure than ever to ramp up their call center performance. 6. Exercise the Right Leadership Skills.

Call Center 45

Call Center Average Handle Time Training Leadership 45

Pretium Solutions

MAY 15, 2012

As customer experience and customer service increasingly become a strategic priority for companies looking to differentiate themselves, call center leaders are under more pressure than ever to improve call center performance. Call center leaders need to determine the culture and targeted outcomes of the call center.

Call Center 40

Call Center Average Handle Time Training Leadership 40

Pretium Solutions

MAY 15, 2012

As customer experience and customer service increasingly become a strategic priority for companies looking to differentiate themselves, call center leaders are under more pressure than ever to improve call center performance. Call center leaders need to determine the culture and targeted outcomes of the call center.

Call Center 40

Call Center Average Handle Time Training Leadership 40

Pretium Solutions

MAY 15, 2012

As customer experience and customer service increasingly become a strategic priority for companies looking to differentiate themselves, call center leaders are under more pressure than ever to improve call center performance. Call center leaders need to determine the culture and targeted outcomes of the call center.

Call Center 40

Call Center Average Handle Time Training Leadership 40

Pretium Solutions

MAY 15, 2012

As customer experience and customer service increasingly become a strategic priority for companies looking to differentiate themselves, call center leaders are under more pressure than ever to ramp up their call center performance. 6. Exercise the Right Leadership Skills.

Call Center 40

Call Center Average Handle Time Training Leadership 40

Michel Falcon Experience

OCTOBER 21, 2019

Sometime today or tomorrow you’re going to receive bad customer service from a company that you do business with. Immediately you will feel the effects of bad customer service. These companies are focused on customer acquisition through PPC, Facebook ads, expensive sales seminars, influencer marketing and more.

Customer Journeys 111

Customer Journeys Customer Service Company Customer Centricity 111

LiveChat

FEBRUARY 15, 2016

And, as you can expect, it’s not easy to compensate these customers for it. Other words, every single customer service agent is responsible for how customers perceive your brand. One bad experience can ruin your reputation since angry customers are twice as much likely to inform their friends about it.

Customer Service Training 28

Customer Service Training Training Customer Service Exercises 28

Service Untitled

JUNE 2, 2011

Training: Depending on the industry, most people place value on training. Whether it is customer service training or mechanic training, most customers feel a level of comfort in knowing the people who are taking care of their needs have had the appropriate training to do so.

How To 43

How To Advertising Employee Engagement Customer Satisfaction 43

ECXO

DECEMBER 26, 2023

Part One introduces the new “3 Cs”, key trends associated with technology convergence, competition and culture change in a post-pandemic world. About the book: This is a journey into Digital Customer Service and Customer Culture because both are key pillars to deliver great business results.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52

Myra Golden

JULY 29, 2016

How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. Empathy: A short experiential course designed to inspire a true culture of empathy.

Customer Service 53

Customer Service Training Course Customer Service Training 53

Myra Golden

JULY 29, 2016

How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. Empathy: A short experiential course designed to inspire a true culture of empathy.

Customer Service 40

Customer Service Training Customer Service Training Course 40

Experience Investigators by 360Connext

FEBRUARY 18, 2020

Free CX Courses: Free Customer Service Training by LiveChat. Sort-of-Free CX Courses: Customer Service Foundations by Jeff Toister. Writing Customer Service Emails by Leslie O’Flahavan. A Design Thinking Approach to Putting the Customer First by Big Think. let's get to the courses!

Course 35

Course Training Customer Journeys Customer Experience 35