ClearAction

SEPTEMBER 27, 2018

Sharing the vision, walking the talk, and nurturing the ecosystem are foundational musts for customer-centered business. Like clay on a potter’s wheel, your customer experience foundation must be well-centered or cracks will appear in what your customers see. They’re the engine behind your growth.

Customer Centricity 74

Customer Centricity Sports Policies Culture 74

Kayako

JANUARY 24, 2018

Navigate the trends: Customer-centric through a customer experience strategy. Self-service will become a form marketing. Business will be more customer-centric with a whole customer experience strategy. In 2016 one study found that 75% of companies said their top objective was to improve customer experience.

Customer Centricity 208

Customer Centricity Self Service Trends Customer Experience 208

ClearAction

JUNE 8, 2015

Creating World-Class Customer Experience Teams. In sports, a great deal of thought goes into creating winning teams. Choosing the right players, getting everyone on the same page, practicing hand-offs and executing a clever playbook are how winning sports teams are created. Such a loose confederation would never fly in sports!

Customer Experience 48

Customer Experience Sports Guidelines Chief Customer Officer 48

ClearAction

JULY 29, 2018

Customer Engagement is an Enterprise-wide Imperative Lynn Hunsaker. Does customer engagement rely solely on Marketing, Sales, Success or Service strategies? When the CEO of Air New Zealand made the mindset shift replacing We Fly Planes with We Fly People 1 , the whole company began to focus on empowering customer engagement.

Customer Engagement 48

Customer Engagement Engagement Customer Centricity Culture 48

Customer Guru

MARCH 7, 2018

From movies to events, plays and concerts to sports, BookMyShow brings all of this to its audience. Its primary focus has always been delivering the very best entertainment experience to its dedicated customers. Being a customer focused organization, BookMyShow ensures that customers are at the core of all actions.

Customer Engagement 62

Customer Engagement Net Promoter Score Entertainment Engagement 62

Michel Falcon Experience

APRIL 23, 2019

I’m going to share something with you that has helped me be the best customer-centric leader that I can be for my company, team and customers. My partners and I run a business that has 150 employees – people who rely on us to constantly be customer-focused. After all, it stems from the top!

Company 95

Company Customer Experience Customer Service Net Promoter Score 95

Kustomer

JANUARY 21, 2021

Vernacular such as “revenue and margin and market share” are sure to catch their attention. As Steve mentions, “The ultimate outcome of being customer focused is to have a sustainable business. And that was kind of the birth of market research. And so we grew up as a market research agency. I love sports.

B2B 95

B2B Company B2C Customer Centricity 95

Verint

APRIL 3, 2018

It's very tangible." - Ryan Hollenbeck, Verint SVP, Global Marketing. Dallas is home to six professional sports teams, over 30,000 hotel rooms, and The Trinity River Corridor Project, which when completed is slated to be over ten times the size of New York's Central Park. Inspirational.”

Conference 28

Conference Sports Hotels Culture 28

ChurnZero

FEBRUARY 1, 2019

“I believe Lucidworks has the tools to provide an incredible experience throughout the entire customer journey, and I’m really excited to be able to support a team that builds on that customer-focused outlook.”. Jesse Decker, Chief Customer Success Officer, Cloudvirga.

Chief Customer Officer 53

Chief Customer Officer Customer Success Leadership Consulting 53

ClearAction

NOVEMBER 3, 2015

are by customer or by department. prevent recurrence for all customers. Skill building focuses on. customer-facing staff. is grounded in customers’ realities. Customer retention. customer-facing groups’ job. policies, rituals and culture. Attitude: what can customers do for us?

Customer Experience 48

Customer Experience Customer Journeys Policies ROI 48

Horizon CX

OCTOBER 3, 2020

Customer experience is as much a cultural aspect within any organization than it is any specific set of practices and it all begins there. Organizations must be ready for this as it often requires a cultural shift or at least a shift in mindset from being product-centered to becoming more customer-centered. Governance.

Customer Journeys 130

Customer Journeys Net Promoter Score Effort Score Analysis 130

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. Let’s look at a sports analogy for enlightenment. We updated customers as promised. So, what does it mean?

Voice of Customer 62

Voice of Customer B2B Leadership Effort Score 62

Customer Alignment

SEPTEMBER 27, 2017

We were fortunate enough to ask Joe Gordon, the head of first direct , a few questions on how they lead in a customer led, digital centric market. 1) ORGANISE AROUND THE CUSTOMER Customer Experience leaders have the right organisational structure that facilitates a customer centric culture.

Customer Experience 40

Customer Experience Banking NPS Innovation 40

ClearAction

MAY 31, 2015

For example, Marketing and Sales alignment seems like a natural, but there are different time horizons in play for these two groups, along with differing skill sets and deliverables that are not always perceived by the other party to be well appreciated or supported. Related articles: 4 Customer Centric Culture Building Blocks.

Customer Experience Management 48

Customer Experience Management Customer Experience Management Effort Score 48

Michel Falcon Experience

FEBRUARY 19, 2016

.”] I remember the day when I first recognized that customer experience management would be “my thing.” I recognized that my peers were focused on sales, marketing and PR – you know, the traditional things. Marketed and shared my writings. The Worldwide Customer Experience Career Opportunity.

Call Center 60

Call Center Consulting Customer Experience Net Promoter Score 60

ShepHyken

AUGUST 29, 2016

(Entrepreneur) Kuiu sells high-end apparel and equipment designed for fit hunters who are serious about their sport. The 5-year-old company, which has few peers in the market, is on track to do $50 million in sales this year. Kuiu is a hunting gear company that has a customer focused culture.

Net Promoter Score 0

Net Promoter Score Customer Service Contact Center Infographics 0

ClearAction

NOVEMBER 21, 2015

In fact, new ways to simplify all those silos can surface, allowing you to innovate, market, sell, service, and collaborate in diverse ways more simply and effectively. Lesson for the Future: Inspire collaboration by helping your whole company see their work as it is viewed by customers, in a flowing journey.

Customer Experience 48

Customer Experience Gamification ROI Customer Experience Management 48