NetBase

OCTOBER 12, 2018

You know Social Media Analytics are important – yet 81% of executives surveyed don’t feel their company is using social to its full potential. Which metrics matter most as you strive to change that statistic? We talked about 11 social media metrics worth mastering in a recent Adweek webinar.

Social Media 49

Social Media Analytics Metrics Airlines 49

NetBase

MAY 9, 2019

Though Social Media Analytics has been a common business tool for nearly a decade now, various aspects still feel mysterious and confusing to those who haven’t followed its progression. What Is Social Media Monitoring? <Currently What Is Social Campaign Analysis? What Is Social Sentiment Analysis?

Social Media 62

Social Media Analytics Analysis Airlines 62

NetBase

JUNE 10, 2019

They could do so much better, pretty immediately, if they’d just let social media insight guide the way. What Social Media Insight Tells Brands . Trending topics (what are they talking about in relation to your brand). And with accurate, transparent metrics to back it up. Let’s see how that looks!

Social Media 43

Social Media Competitive Advantage Comparison Metrics 43

NetBase

JULY 15, 2020

Social Media Analytics has been a common business tool for a good bit of time now, yet various aspects still feel mysterious and confusing. Our Social Media Analytics Guide was created to break down and define these distinctions so you understand how to use each tool for maximum brand impact. How can I learn more?

Social Media 52

Social Media Brands Analytics Airlines 52

Amity

OCTOBER 26, 2017

Ask anyone in sales or customer support regarding important customer success metrics, and almost always, churn is mentioned. And while this is an indicative customer metrics that we should all monitor, it is incomplete. So, when it comes to important customer success metrics, where should you look? Customer Lifetime Value.

Metrics 132

Metrics Net Promoter Score Customer Success NPS 132

NetBase

SEPTEMBER 24, 2019

The NetBase Social Media Industry Report 2019: Global Beauty Brands shares popular brand insight, which will inform your efforts as we head into the most wonderful time of the year for retailers: the holidays! And it offers an exploration of a variety of beauty brands’ online activity, particularly on social media.

Social Media 40

Social Media Report Industry Brands 40

NetBase

NOVEMBER 14, 2018

Social media reporting isn’t all it’s cracked up to be – and we’re not talking about marketing metrics you’re gathering to share with the C-suite, but “news” as it exists in the age of social media. News today, particularly breaking news, is a dangerous animal that never sleeps. And it’s a great place to start.

Social Media 56

Social Media Effort Score Sports Trends 56

Stella Connect

DECEMBER 15, 2021

Having to repeatedly call, email, chat, text, and even reach out via social media for help. This is just one key takeaway from Customer Service Trends for 2022: Preparing for the Future of Customer Service , a comprehensive report based on our customer service study of more than 2,100 consumers in the US and UK.

Trends 75

Trends Poor Customer Service Consumers Social Media 75

ReviewTrackers

JUNE 25, 2018

Kristen is a writer for The Manifest and focuses on social media, digital marketing, and advertising business trends. . Ninety-two percent of small businesses plan to invest more in social media this year, and Facebook’s recent Cambridge Analytica scandal isn’t slowing them down.

Social Media 50

Social Media Advertising Entertainment Metrics 50

SurveySensum

FEBRUARY 27, 2024

But how do you improve it for your company – BY LISTENING TO THE VOICE OF YOUR EMPLOYEES (with the help of a robust employee feedback tool , of course!) They offer a plethora of learning opportunities, from in-house training programs to tuition reimbursement for external courses.

Metrics 52

Metrics Strategy Employee Engagement Culture 52

NetBase

SEPTEMBER 13, 2019

But social media audience analysis levels the playing field, capturing key consumer insights that makes messaging resonate and helps elevate your brand. And a significant revelation made possible by social media audience analysis. Discover emerging trends and unsolicited feedback. Let’s check it out! Who Are You?

Social Media 53

Social Media Analysis Marketing How To 53

NetBase

JANUARY 21, 2020

They know that vanity metrics are pretty meaningless and have found tangible insight that really moves the needle for brands. Vanity metrics are enticing though. And how are media telling that story? This could be in the form of reporters writing about that, or people posting on social media. Who wouldn’t?

Metrics 64

Metrics Effort Score Analytics Fashion 64

Experience Investigators by 360Connext

FEBRUARY 1, 2022

If there’s no feedback gathered then they might be badmouthing the brand on other channels like social media. . Those referred employees are more likely to be hired and more likely to stay longer, according to LinkedIn’s 2022 Global Talent Trends Report. Crazy, right? . Article] Is Customer Experience Worth It?

Customer Experience 376

Customer Experience Net Promoter Score Customer Experience Management Feedback 376

NetBase

NOVEMBER 7, 2019

Every marketer must have real-time social insights they can trust to inform strategic decision-making for their businesses. At Social Media Week, NetBase was joined by industry leaders from L’Oréal UKI, McCann and Huawei to answer just that! But many are up for the challenge thanks to social analytics.

Social Media 40

Social Media Strategy Marketing Analytics 40

Lithium

MARCH 5, 2024

Khoros Academy will offer eLearning courses and role-based learning paths that teach you how to use commonly used capabilities of our Khoros solutions. Strategic Services Global Trend Round Up: 29th February 2024: Congrats everyone, we made it to March! We've introduced metrics for Events and new metrics for Ideas.

Social Media 52

Social Media Self Service Roadmap Insurance 52

Lumoa

AUGUST 23, 2021

New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention. Another trend to emerge throughout the increasing digital interactions has been the use of video. What does that mean?

Customer Experience 236

Customer Experience Social Media Video Analytics 236

NetBase

NOVEMBER 7, 2019

Every marketer must have real-time social insights they can trust to inform strategic decision-making for their businesses. At Social Media Week, NetBase was joined by industry leaders from L’Oréal UKI, McCann and Huawei to answer just that! But many are up for the challenge thanks to social analytics.

Social Media 40

Social Media Strategy Marketing Analytics 40

Experience Investigators by 360Connext

JANUARY 26, 2021

Start by referring to Net Promoter Scores or other metrics to select customers you know have opinions to share. Example 2, while open-ended, isn’t specific enough that you can extract any meaningful trends from the feedback. Of course, not all customer research requires a conversation. And don’t forget social media!

Social Media 254

Social Media Contact Center Net Promoter Score Customers 254

NetBase

MARCH 20, 2019

It seems impossible that any brand or business could question the usefulness of social media, but some still do. This is likely because they aren’t seeing the ROI they want – but it’s not social media’s fault! In most, if not all, cases the problem is not social, but a disconnect in what you’re measuring.

Social Media 40

Social Media ROI Measurement How To 40

TechSee

JUNE 16, 2022

Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Win the Customer

NOVEMBER 14, 2016

Whether it’s Snapchat’s GeoFilters or Facebook’s 360 Photos, more businesses are finding that social media is one of the most powerful tools available today. Whatever industry you’re in, you simply must have a social media presence these days. It’s called social media for a reason, after all.

Social Media 52

Social Media Customer Service Multi-Channel Airlines 52

Comm100

JANUARY 14, 2016

As we enter 2016, it appears that this consumer behavior trend will continue through 2016 and beyond. In order to stay on top as an industry-leader, it is more important than ever that businesses recognize upcoming consumer service trends, and understand how to update their customer service strategies accordingly.

Omni-Channel 0

Omni-Channel Trends Self Service Customer Service 0

NetBase

JANUARY 1, 2019

Here’s how they help you win: Identify Trends and Influencers. With real-time social dashboards you’re never left out though – and you get to choose the data that matters most. They know surveys can result in participants saying what they think a brand wants to hear, but on social those insights are unfiltered.

Social Media 62

Social Media Tips Banking Sports 62

BirdEye

DECEMBER 20, 2022

billion monthly users, Instagram is the fourth most popular social media platform in the world. There are countless metrics you can track on every social media platform. Instagram is an ever-growing social media platform that’s become a beastly marketing channel. With nearly 1.4

Tips 98

Tips Social Media How To Guidelines 98

BirdEye

JANUARY 12, 2024

Hyperlocal social media marketing allows you to harness this power, turning every digital interaction into a meaningful engagement. In other words, hyperlocal social media marketing ensures that your message resonates with the people who are most likely to visit your store, use your services, or engage with your brand.

Social Media 108

Social Media Marketing Advertising Trends 108

BlueOcean

JULY 5, 2016

And the next obvious question is: how does social media impact our practices? With social networks evolving at a breakneck pace, that leads us to the question at the root of this post: what is the state of social customer care in 2016 and beyond? We’ve been on the social customer care scene since the early days.

Customer Care 120

Customer Care Social Media Contact Center Entertainment 120

Lumoa

JANUARY 19, 2023

Project management, to ensure that projects are well organized, completed on time and meet key metrics. Roles and Structure The titles and the structure you will be giving to your CX team will of course depend on the size of it, and ultimately on the size of your organization. Pro tip : If your customer journey is mostly digital (e.g.,

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

NetBase

JUNE 18, 2019

Social media trends can be TNT for brands, offering explosive results and placing them solidly on potential consumers’ radar – but oftentimes, not in a good way. At least not the type of trends we have in mind! The widgets and sentiment drive word clouds, as well as trending widgets offer insight on audience expectations.

Trends 46

Trends Effort Score Advertising Course 46

BirdEye

JUNE 21, 2023

You can research the latest trends for the first dance at weddings and offer something unique. Understand market trends Your competitor analysis will help you understand market trends. Wendy’s continuously analyzes the competition’s social media posts to burn them with their own tweets.

Analysis 98

Analysis Social Media Hotels Competitive Advantage 98

Helpt

FEBRUARY 14, 2024

This data comes from various sources, including social media, transaction records, and IoT devices, offering a goldmine of insights for those who can harness it. It's the foundation of data analysis, involving the use of key performance indicators (KPIs) and other metrics. It involves more in-depth data mining and correlations.

Data 52

Data Analytics Social Media Analysis 52

Lithium

JUNE 27, 2022

This social channel has exploded in use since 2020, with over 1 billion current users and growth unmatched by any other social media today. It’s possible that it’s been a recent challenge to understand how your brand could fit into this social engagement circus. Social media moves fast; TikTok moves even faster.

Analytics 52

Analytics Engagement Social Media Video 52

NobelBiz

MARCH 5, 2024

Are you grappling with the complexities of call center metrics, seeking to elevate customer experience, and driving operational excellence through insightful data analysis? This includes calls, emails, live chat, and social media.

Call Center 59

Call Center Report Contact Center Net Promoter Score 59

Eptica

DECEMBER 11, 2019

Based on surveys with 226 UK organizations as well as interviews with 1000 consumers, this guide provides a detailed overview of the main industry trends. There’s a HUGE amount of information available in the report’s 414 pages, but here are five of the key trends that I’d highlight: 1. on average in 2018 to £3.89

Self Service 75

Self Service Customer Service Social Media NPS 75

Lumoa

JUNE 14, 2023

When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space. That’s a huge disparity.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

CSM Magazine

MAY 9, 2023

Active Social Media Presence In an era where online conversations and social engagement reign supreme, start-ups should maintain an active social media presence. Social media : Leveraging platforms like Twitter and Facebook facilitates public conversations and quick resolutions, often within minutes or hours.

Customer Service 52

Customer Service Strategy Social Media Customer Centricity 52

CXApp

AUGUST 7, 2018

To be more precise, customer metrics. But related metrics are going to provide the insights you need to craft, hone and develop new experiences that are worthy of your customers’ time. What are some good KPIs or key performance indicators to consider when building a proper metrics system? Which Customer Metrics Actually Matter?

Metrics 40

Metrics Omni-Channel Net Promoter Score Social Media 40

CXApp

AUGUST 7, 2018

To be more precise, customer metrics. But related metrics are going to provide the insights you need to craft, hone and develop new experiences that are worthy of your customers’ time. What are some good KPIs or key performance indicators to consider when building a proper metrics system? Which Customer Metrics Actually Matter?

Metrics 40

Metrics Omni-Channel Net Promoter Score Social Media 40