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5 Ways Small Businesses Can Make the Shift from CS to CX

Kustomer

Both 2020 and 2021 have been witness to an e-revolution across the entire retail landscape. While businesses and consumers had embraced and integrated e-commerce and social shopping into their company structures for some time, the last two years accelerated those efforts with dizzying speed.

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5 Top Customer Service Articles for the Week of March 11, 2019

ShepHyken

My Comment: What do you do when a customer’s complaint gets escalated to a level beyond support or a social thrashing on a social media channel. It’s in the culture of a company. International Policy Digest) Until relatively recently happiness was not an important factor in our corporate culture.

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10 Examples of Good Customer Service Experience To Elevate Business 

SurveySparrow

Regular refresher courses can help keep these skills sharp. Moreover, with these steps, you’re well on your way to creating a customer service culture that leaves your customers feeling valued, respected, and most importantly, eager to come back. This makes shopping on Amazon practically risk-free.

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Employee Experience Strategy: Do’s and Don’ts

SurveySparrow

Simply put, an employee’s experience is of three kinds – the cultural, the physical, and the technological. . The Cultural. The working culture, leadership style, and everything else in between are factors that influence this experience. . Do Support Skill Development. The Physical. SurveyMonkey. Google Forms.

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The Hybrid Workforce: A New Challenge For Contact Centers

NobelBiz

Of course, remote work does not free you from exchanging with your teams, as all digital communication channels such as chats, emails, and videoconferencing are conveniently available to provide mobility and flexibility whithin your company. These interactions, of course, should not be restricted to one meeting each week.

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The Hybrid Workforce: A New Challenge For Contact Centers

NobelBiz

Of course, remote work does not free you from exchanging with your teams, as all digital communication channels such as chats, emails, and videoconferencing are conveniently available to provide mobility and flexibility whithin your company. These interactions, of course, should not be restricted to one meeting each week.

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The Best Employee Onboarding Experiences Ever

SurveySparrow

Set them up for success by creating the best onboarding experience that encompasses your company culture and values. Share a company brand video, and the links to the company social media handle, to give them a sneak peek into your company culture and people. e) Showcase your Company Culture.

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