Contact Center, Customer Service Strategies and Video

Rethink the Contact Center of the Future

Think Customers

JULY 1, 2020

The contact center industry has always needed to look forward. An overwhelming at-home workforce and consumer base forced the contact center industry to enforce temporary innovations to handle surging volume and traffic. Distributed contact center workforces The crisis completely turned work on its head.

Contact Center

Contact Center Self Service Healthcare Chatbots

Customer Service Strategy: Avoid Common Pitfalls

Brad Cleveland Blog

JANUARY 15, 2021

Developing strategies shouldn’t be an overly academic or formal exercise, with the result being a plan that’s really not put to use. In this video, I’ll discuss five common pitfalls when developing strategies.

Customer Service Strategies

Customer Service Strategies Strategy Customer Service Airlines

Customer Experience Automation – Benefits and Best Practices

NobelBiz

MARCH 26, 2024

These components work together to create a cohesive, automated customer service ecosystem. Interactive Voice Response (IVR) At the core of intelligent contact center automation lies a well-calibrated IVR system. This powerful tool serves as the cornerstone, revolutionizing the way your contact center operates.

Self Service

Self Service Customer Experience Contact Center Customer Journeys

Webinars

How Retailers Are Transforming Customer Experiences with Data & AI

Turn Payments Into Personalization: Unlock the Value of Transaction Data

MORE WEBINARS

What Is Call Center Reporting & How Does It Work?

NobelBiz

MARCH 5, 2024

As a call center stakeholder—be it an owner, manager, or supervisor—the task of harnessing call center reporting to pinpoint areas for improvement, optimize agent performance, and ultimately enhance customer satisfaction can seem daunting. Table of Contents What is Call Center Reporting?

Call Center

Call Center Report Contact Center Net Promoter Score

Millennial Generation Customer Service – The Ultimate Guide

TechSee

OCTOBER 9, 2018

This penchant for technology has shaped their consumer behavior and preferences, and brands must tailor their customer service strategies to suit Millennials’ attributes. I’ll help myself, thanks: Called the Do-It-Yourself Generation, Millennials love self-service. Self-service platforms.

Omni-Channel

Omni-Channel Self Service Customer Service Virtual Agent

Creating a winning customer service strategy

delighted

SEPTEMBER 27, 2019

In a busy contact center, finding time for training isn’t easy, especially if you have significant turnover. Time invested in team training and support reduces turnover and enhances the experience of customers. This doesn’t bode well for customers who may be trying to explain complicated scenarios.

Customer Service Strategies

Customer Service Strategies Customer Service Strategy Self Service

See through the eyes of your customer to deliver outstanding service

Vonage

AUGUST 15, 2016

Altimeter Group’s Brian Solis cited a survey in which 88 percent of all businesses believe they deliver great customer service, yet only 8 percent of their customers agree. Putting yourself in your customer’s shoes requires focusing on more than individual transactions. What do customers want?

Self Service

Self Service Contact Center Trends Connections

10-step plan to personalized customer experience

Vonage

MARCH 26, 2018

In an age where customers can buy into your products and services from almost anywhere in the world, this has become increasingly complex. Although there’s no one-size-fits-all solution, the following 10-step plan will provide a framework that will allow your contact center to adopt a more personalized approach to customer care.

Omni-Channel

Omni-Channel Self Service Customer Experience Social Media

Gauge the Effectiveness of Your Customer Service Strategy

Brad Cleveland Blog

JULY 25, 2019

Is there a secret to ensuring that your customer service strategy is effective? I’ve observed four key factors that you can use to take inventory and get a good sense of how well your strategy is performing. These four factors are explained in the video below, “Gauge the Effectiveness of …

Customer Service Strategies

Customer Service Strategies Strategy Customer Service Video

A Visual Revolution in Customer Service For the Homebuilding Industry, a Lesson From Leaders

TechSee

APRIL 4, 2023

Of course, you want to treat your customers with the proper respect, patience, and dare I say “love” that you would show to someone very close to you. Fifty years ago, this might have been an acceptable customer service strategy to use with your clients. Today, most people have smartphones. Interested?

Industry

Industry Customer Service Customer Care Customer Service Strategies

Gauge the Effectiveness of Your Customer Service Strategy

Brad Cleveland Blog

JULY 25, 2019

Is there a secret to ensuring that your customer service strategy is effective? I’ve observed four key factors that you can use to take inventory and get a good sense of how well your strategy is performing. These four factors are explained in the video below, “Gauge the Effectiveness of …

Customer Service Strategies

Customer Service Strategies Strategy Customer Service Video

5 Common Digital Transformation Mistakes and How to Avoid Them

Kustomer

OCTOBER 27, 2020

You do a bit of digging and find out that they’re using new software in their contact center that provides advanced reporting and analytics plus remote screen sharing to enable team-wide collaboration. How long would it take you to put those same call center solutions into place? Transforming Bit by Bit. Transformation.

How To

How To Contact Center Call Center Solutions Healthcare

How can you measure customer satisfaction?

ViiBE Blog

AUGUST 25, 2021

Last but not least, you should ensure that your customers can easily access your customer service team at any time, and that such help is available in various forms, through various platforms. How can you measure customer satisfaction? Using video communication technology to reach SDG 9. Conclusion. 26 August 2021.

Customer Satisfaction

Customer Satisfaction Measurement Net Promoter Score Effort Score

6 Pain Points Faced by Gig Customer Service and How Vision Can Solve Them

TechSee

JUNE 1, 2021

Visual assistance transforms a self-service channel like web, chat, or online video tutorials into a visual, interactive, and personalized experience, allowing freelancers to resolve issues by themselves without the need to contact the brand’s support center. Real potential for growth in gig customer service.

Self Service

Self Service Customer Service Video Analysis

7 Effective Ways to Improve Your Online Customer Service

Kustomer

APRIL 13, 2022

This can complicate the customer support process, but it also has its advantages, allowing you to seek customer feedback. . There are also many valuable tools at your disposal that you can use to build a strong customer service strategy. Take an Omnichannel Support Approach.

Self Service

Self Service Customer Service Chatbots Omni-Channel

5 Ways Contact Center Managers Are Adapting to Remote Work

Playvox

SEPTEMBER 2, 2022

While agents have been explicit in their desire to continue remote working, nearly half of the contact center managers in our survey are planning to bring agents back to an office in 2022. Our survey uncovered five ways contact center managers are adapting to remote work. That’s a dangerous disconnect. Leanne Y.,

Contact Center

Contact Center Management Policies Gamification

The importance of effective service strategy

Brad Cleveland Blog

DECEMBER 17, 2021

Customer service should work so well that it enables you to focus on what really matters: delivering on your organization’s mission and promises, and engaging with your customers. The right service strategy will enable you to do just that.

Strategy

Strategy Customer Service Strategies Video Course

Harness innovation to deepen customer relationships

Brad Cleveland Blog

JULY 8, 2021

When developing a customer service strategy, the final step is to innovate and align. How do you keep day-to-day operations and every decision aligned with your customer service vision? Where are the opportunities to get even better?

Customer relationships

Customer relationships Innovation Customer Service Strategies Video

Blindster CEO Leads the Way with Outstanding Customer Satisfaction and Unrivalled Growth

CSM Magazine

JANUARY 27, 2021

According to a McKinsey study, 70% of buying experiences are based on how the customer feels they are being treated. The current situation has highlighted the need for a robust and deliverable customer service strategy. Blindster was founded by Kyle Cox, a Houston-based entrepreneur with a passion for customer service.

Customer Satisfaction

Customer Satisfaction e-support Retail Policies

Customer Service Training: Empowering A Service Mindset

Integrity Solutions

SEPTEMBER 28, 2023

In This Post You Will Learn: What Does Customer Service Mean? The Impact Of A Customer Service Culture Enhancing Customer Service With A Sales Mindset Importance Of A Customer Service Strategy The Customer Experience Journey Contact Center Training Integrity Service® Customer Service Training What Does Customer Service Mean?

Customer Service Training

Customer Service Training Training Customer Service Contact Center

5 Common Digital Transformation Mistakes and How to Avoid Them

Kustomer

OCTOBER 27, 2020

You do a bit of digging and find out that they’re using new software in their contact center that provides advanced reporting and analytics plus remote screen sharing to enable team-wide collaboration. How long would it take you to put those same call center solutions into place? Transforming Bit by Bit. Transformation.

How To

How To Contact Center Call Center Solutions Healthcare

What Effect Will Bots Have on Call Center Jobs?

Talkdesk

AUGUST 4, 2016

A number of factors have contributed to a complete rethinking of the customer-company relationship. What used to be strictly in-person and by phone service now takes place across channels including SMS, chat, email, video and social. Bots are just the most recent in a long line of customer service transformations.

Call Center

Call Center Omni-Channel Self Service Chatbots

Fulfilling your Customers’ Needs in a Changing World

Talkdesk

DECEMBER 18, 2017

To keep up with the massive growth of digital channels and increasing customer demands, companies are scrambling to develop new customer service strategies. to talk to customers and leveraging artificial intelligence to support the resulting volume growth. Messaging and artificial intelligence to the rescue.

Social Media

Social Media Contact Center Omni-Channel Chatbots

Amazing Business Radio: Jeremy Watkin

ShepHyken

FEBRUARY 7, 2017

And, since many customers (especially millennial customers) like to solve problems on their own, consider the use of self-service tools like Solvvy (for email support) or Nanorep (for chat), a Frequently Asked Questions page or even a “how to” video on YouTube.

Self Service

Self Service Competitive Advantage Policies Customer Satisfaction

How Contact Centers Behave

Brad Cleveland Blog

DECEMBER 20, 2013

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Contact Center

Contact Center Call Center Customer Service Strategies Video

How Contact Centers Behave

Brad Cleveland Blog

DECEMBER 20, 2013

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Contact Center

Contact Center Call Center Customer Service Strategies Video

Creating Mobile Services? Get the Contact Center Involved Early

Brad Cleveland Blog

JANUARY 20, 2015

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Contact Center

Contact Center Multi-Channel Mobile Customer Service Call Center

Creating Mobile Services? Get the Contact Center Involved Early

Brad Cleveland Blog

JANUARY 20, 2015

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Contact Center

Contact Center Multi-Channel Mobile Customer Service Call Center

How the Building Blocks of Customer Engagement and Minecraft Relate

Tricia Morris

JANUARY 29, 2016

While choice is abundant when selecting products to buy, it is amazing how few choices or options there are when interacting with an organization outside of its core products and services. Look no further than an organization’s customer service strategy to understand what I am talking about.

Customer Engagement

Customer Engagement Engagement CRM Self Service

A Common-Sense Approach to Employee Engagement

CSM Magazine

AUGUST 8, 2023

Involve: in their elevated role of brand guardians, agent opinions really matter so involve them in your customer service strategy or new technology investments. Voice of the Employee (VoE) is just as en vogue as Voice of the Customer (VoC). References – State of the Contact Center 2022.

Employee Engagement

Employee Engagement Engagement Gamification Analytics

9 Customer Service Blogs Every Support Pro Should Follow

Help Scout

AUGUST 11, 2021

For instance, if reading blogs isn’t most effective for you or members of your team, Bill also offers recordings and materials for his workshops, a reading list, and references to videos and audio recordings that you can listen to. Videos and documentation around historical presentations. Motivational quotes on customer service.

Customer Service

Customer Service eBook Leadership Resources

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

JULY 6, 2020

Over 140,000 people have taken one of his video-based training courses on LinkedIn Learning , including Leading a Customer-Centric Culture, Customer Service Foundations, and Working with Upset Customers. Jeremy Watkin. Kate Leggett. Kate serves Application Development & Delivery Professionals.

Customer Experience

Customer Experience Customer Service Social Media Consulting

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

JULY 6, 2020

Over 140,000 people have taken one of his video-based training courses on LinkedIn Learning , including Leading a Customer-Centric Culture, Customer Service Foundations, and Working with Upset Customers. Jeremy Watkin. Kate Leggett. Kate serves Application Development & Delivery Professionals.

Customer Experience

Customer Experience Customer Service Social Media Consulting

5 Best Tools to Create an Omnichannel Experience for Your Customers

CSM Magazine

FEBRUARY 21, 2022

In addition, unlike traditional or multichannel experience, it ensures higher customer satisfaction. Therefore, it is regarded as the new prescribed benchmark for a premier customer experience. The bridging of the natural and virtual world divide links contact center assistance and field trips. Annotations.

Omni-Channel

Omni-Channel Self Service Tools Customer Experience