Optimove

MARCH 30, 2023

To find out, we did what we always do in these situations: fielded a consumer survey. You know, like we did on  consumer trust ,  marketing fatigue ,  holiday shopping , and more. Let’s start with the bottom line: Most consumers, at 78%, plan to spend the same or less for summer items compared to 2022, and only 22% plan to spend more.

Consumers 94

Consumers Omni-Channel Retail Travel 94

Optimove

JANUARY 26, 2023

Consumer trust is a crucial component of any successful marketing strategy. As economic uncertainty persists, consumer financial confidence declines (see our recent Consumer Holiday Spending Survey ), and their willingness to spend drops. One effective way of gaining consumer trust is Customer-Led Marketing.

Loyalty 105

Loyalty Consumers Brands Retail 105

Win the Customer

MAY 15, 2018

Abercrombie & Fitch is counting on direct-to-consumer (DTC) sales to counter the retail apocalypse, Columbus Business First reports. leases expiring over the next two years, the fashion brand saw a 4 percent increase in sales, largely thanks to direct-to-consumer sales. billion a year to $5 billion.

Retail 110

Retail Consumers Sales Industry 110

InMoment XI

MAY 2, 2024

Almost all consumers, 95% to be exact, will read an online review before purchasing a product. Almost 70% of consumers trust the opinions of other consumers more than paid advertisements. As a matter of fact, 77% of consumers are willing to leave a review if asked to do so.

Retail 260

Retail Customer Retention Strategy Management 260

InMoment XI

DECEMBER 6, 2022

How do you train staff in the franchises to instill customer experience in all that they do, maximizing sales? Q: Please share more on how you managed to show a clear link between CX improvement and ROI or sales improvement? Q: ​Your NPS at the franchise level is incredible. It’s often a challenge in many industries.

Chief Customer Officer 491

Chief Customer Officer Brands NPS Customer Centricity 491

QuestionPro Audience

NOVEMBER 7, 2018

Consumers today are turning away from the mass-produced pantry staples of national packaged brands and turning to healthier, local and more “authentic” food. Large packaged foods companies like Kraft, Kellogg and ConAgra, have reported a decline in sales, as consumers are moving towards fresher options. Kellogg saw a 5.7%

Consumers 170

Consumers Industry Trends Study 170

Optimove

APRIL 20, 2023

We’re here to help marketers boost customer loyalty and better understand consumer behavior and preferences, but we’re happy to help however we can. So, make a mental note, and let’s dive into our survey results – what do consumers have planned for this Mother’s Day? Last-minute Mother’s Day shopper?

Consumers 98

Consumers Omni-Channel Retail Survey 98

BirdEye

OCTOBER 11, 2023

This blog details the panel discussion on Grow sales by delighting customers with George Grigoryan – Marketing Director, SEV, and Vandana Agarwal, VP of Pre and Post-Sales, Birdeye and Justin Meredith. We are so happy to have you join us for today’s session, “How to grow sales by delighting customers.”

Sales 109

Sales Social Media Customers Multi-Channel 109

GetFeedback

AUGUST 3, 2018

The point of sale is an incredibly important time for retailers to engage their customers. Generic and impersonal, these point-of-sale surveys do a poor job of uncovering meaningful insights. Why point-of-sale surveys don’t always work. The data retailers collect from point-of-sale surveys is pretty dismal.

Survey 199

Survey Sales Retail Social Media 199

Kayako

JULY 31, 2019

The past few years have seen live chat completely change the way online businesses carry out marketing and sales. Gone are the days prospects would email and wait several hours to receive a response to a sales-related query, or call an 800 number and be stuck in a cyclical loop of annoying prompts and call trees.

Sales 161

Sales Marketing Net Promoter Score Consumers 161

Vonage

FEBRUARY 23, 2017

To help arm you with the information needed to thrive in this competitive environment, here are 10 stats that tell you everything you need to know about today’s consumer. Half of consumers move on after poor customer service. If consumers are not happy with the service you provide, they usually don’t think twice about switching.

Omni-Channel 218

Omni-Channel Consumers Self Service Social Media 218

QuestionPro Audience

JUNE 3, 2019

What are online consumer research panels? Why are online consumer research panels necessary: How listening and capturing authentic insights from your online consumer research panel helps: Shifting online consumer panel insights to action. Different types of online consumer research panels. Definition.

Consumers 191

Consumers Industry Self Service Advertising 191

NetBase

NOVEMBER 25, 2019

The 2019 Consumer Packaged Goods Industry Report is here! It’s full of consumer insight that will drive sales this holiday season – and well into 2020. The industry is evolving with more consumers changing how they purchase products, with over $58.6 And we have a preview to get you excited about the possibilities!

Social Media 52

Social Media Report Consumers Industry 52

NetBase

NOVEMBER 25, 2019

The 2019 Consumer Packaged Goods Industry Report is here! It’s full of consumer insight that will drive sales this holiday season – and well into 2020. The industry is evolving with more consumers changing how they purchase products, with over $58.6 And we have a preview to get you excited about the possibilities!

Social Media 52

Social Media Report Consumers Industry 52

Oracle

JANUARY 22, 2021

A new generation of CX technology is reshaping the way consumers deal with money. Digital apps let consumers automate bill negotiations, manage debt, monitor their credit, and much more. Through machine learning and experienced financial negotiators, Trim and other innovators help consumers reclaim control of their finances.

Financial 110

Financial Consumers Tools Banking 110

InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today.

Retail 260

Retail Customer Experience Effort Score Social Media 260

C3Centricity

MAY 12, 2024

A study by American Express found that 70% of consumers are willing to spend more with companies they believe provide excellent customer service. According to a report by Epsilon , 80% of consumers are more likely to purchase from a brand that provides personalized experiences. I know I have!

Loyalty 156

Loyalty Exceptional Customer Service Loyalty Programs Customer Service Representative 156

DemandJump

JANUARY 24, 2020

Long-term sales stability is not just about having a great product. It's about meeting consumers' needs, understanding what makes them tick, and speaking to them in the ways that make them want to engage. In order to do this, marketers turn to a variety of reports, surveys, and tools to understand one thing - consumer behavior.

Consumers 99

Consumers Marketing Survey Report 99

Kustomer

MARCH 24, 2022

These channel predictions from CX professionals are reflected in consumer survey data as well. According to recent consumer research by Kustomer, younger generations continue to veer away from phone as the top method of communication with brands , towards digital-first channels like text, live chat and social messaging. Self-Service.

Self Service 116

Self Service Consumers Chatbots Social Media 116

NetBase

NOVEMBER 8, 2019

Brands put lots of work in to capturing an increasingly complex consumer base. But they’re still failing in a key phase of the CX journey – post-sale. We explore that and more in our latest 2019 Consumer Experience Analytics Report: North America – and we have a preview of it below! A full 45% of them, in fact!

Report 45

Report Sales Brands Analytics 45

Experience Investigators by 360Connext

NOVEMBER 13, 2014

The latest Retail Customer Experience report, Retail Future Trends 2015 , highlights how both consumers and retailers are feeling about trends in retailing. The survey results from consumers highlighted what customers are really seeking. Want to appeal to consumers in retail?

Customer Confidence 279

Customer Confidence Report Loyalty Programs Retail 279

West Monroe

SEPTEMBER 17, 2023

Following previously hot consumer pushes in VR and crypto, it’s valid to be skeptical of the most recent fad in the business world: generative artificial intelligence (Gen AI). Seventy percent of organizations are in exploration mode on Gen AI , and that fervor has prompted executives to begin investing in AI for sales solutions.

Sales 52

Sales Marketing How To Effort Score 52

BlueOcean

MARCH 17, 2016

But when your company experiences rapid growth or has a lengthy sales cycle for high value products and services, the burden on your top performers can be heavy. That’s when you’ve got to ask: is there a cost-effective way to augment my sales coverage and drive results without driving core sales team into the ground? Here’s why.

Sales 120

Sales Effort Score Contact Center B2C 120

NetBase

NOVEMBER 8, 2019

Brands put lots of work in to capturing an increasingly complex consumer base. But they’re still failing in a key phase of the CX journey – post-sale. We explore that and more in our latest 2019 Consumer Experience Analytics Report: North America – and we have a preview of it below! A full 45% of them, in fact!

Report 40

Report Brands Sales Analytics 40

Magellan Solutions

NOVEMBER 15, 2022

Why Does B2B Sales Outsourcing Make Sense to MSMEs? Business-to-business (B2B) sales outsourcing is a tried-and-true way for businesses to make more money. Getting professional salespeople and other expertise, sales outsourcing enables firms to seize opportunities. WHAT DOES B2B SALES OUTSOURCING MEAN? .

B2B 75

B2B Sales Call Center Call Center Solutions 75

Second to None

MARCH 2, 2021

Your brand experience is a multi-layered avenue that draws a connection between you and consumers — positively or negatively. You can, and should, use the brand experience as a frontline tool to turning consumers into customers — and loyal ones. How Do Consumers “Experience” a Brand? But how can you do that? Word-of-mouth .

Consumers 109

Consumers Brands Customer Experience Social Media 109

delighted

JUNE 3, 2021

Shopping patterns in the US have changed dramatically since January 2020, when the first coronavirus case was reported in the US. Consumer spending plunged amidst lay-offs and shelter-in-place orders. What we found is that a majority of US consumers are shopping online either via websites (41%) or apps (16%).

Omni-Channel 100

Omni-Channel Retail Consumers Trends 100

Optimove

FEBRUARY 23, 2023

Marketing fatigue happens when consumers become overwhelmed or disengaged with marketing messages due to the volume or repetition of advertising. It can make consumers more skeptical or even annoyed by marketing messages, causing them to tune out or disengage from future marketing efforts.  Cold consumer shoulder!  Pick yours.

Consumers 52

Consumers Marketing Advertising Brands 52

Optimove

MAY 2, 2023

Trend results of three recent Optimove surveys, each of more than 400 US consumers, show that consumers’ planned shopping budgets increased slightly in March. The data aligned with consumer confidence reported by  The Conference Board , which showed  its Consumer Confidence Index®  increased slightly in March to 104.2

Consumers 52

Consumers Loyalty Survey Conference 52

Helen Dewdney

MARCH 29, 2022

What is a consumer champion? A “consumer champion” is the name given to an individual or organisation that speaks up for consumers and their rights. But how do you see a consumer champion? An advocate for the consumer? Some businesses do see the advantages of working with a consumer champion. A campaigner?

Consumers 59

Consumers Government Consulting Policies 59

Experience Investigators by 360Connext

SEPTEMBER 5, 2023

HOW exactly does a standard organization, built on the gospel of sales and customer acquisition, become customer-centric? Marketing and sales are the primary focus. Many dashboards and reports don’t mention or track anything connected to customers. They track sales, revenue, EBITDA, and profits, among other health measurements.

Customer Centricity 271

Customer Centricity Customer Journeys Connections Feedback 271

ShepHyken

JUNE 17, 2022

He shares the five consumer trends organizations can use in their next campaigns and strategy. So getting a competitive edge on what your consumers prefer can be extremely beneficial for your business. . More consumers want text messages from brands. Consumers are also on their smartphones now more than ever.

Consumers 67

Consumers Trends Social Media Abandon Rate 67

NetBase

MARCH 4, 2019

And any brands still devoting half-hearted efforts to their digital marketing really need to read The 2019 State of Social Report , as it offers game-changing insight for (and from) small, challenger and top-performing businesses. And you can thank consumers for that. Consumer Marketing Opportunities & Challenges.

Report 89

Report Social Media Advertising Ecommerce 89

CSM Magazine

JANUARY 19, 2023

At the same time, global e-commerce sales are expected to reach $6.4 A point-of-sale system is a valuable alternative to a traditional cash register. This tech-driven solution does more than increase your sales. Benefits of POS for Retailers In online businesses, a modern point-of-sale system has become inevitable.

Trends 52

Trends Sales Omni-Channel Retail 52

CSM Magazine

APRIL 20, 2021

After the COVID-19 pandemic, consumer habits have transformed significantly. Social distancing and stay-at-home regulations have forced whole consumer segments to shop differently. A few months into COVID-19, consumer shopping online has increased across different sectors. What Are Consumer Insights?

Consumers 52

Consumers Advertising Trends Entertainment 52

Gainsight

APRIL 8, 2020

As a Sales Leader, I am deeply focused on how to maintain & maximize revenue during the currently unfolding & rapidly changing COVID landscape. In these views, I can assess deal attributes such as forecast category, sales stage, renewal date as well as customer health indicators. Gainsight Renewal Center Forecast View.

Sales 98

Sales Effort Score Fashion Report 98

Service Untitled

MAY 6, 2013

For post-sales service, Consumer Reports ranked Apple Customer Service ahead of other companies for best PC tech support with the company scoring an 86 out of a possible 100 points. ” So before the new Genius dons his blue official Apple blue shirt, sales and customer service training teaches: A APPROACH.

Report 82

Report Consumers Customer Service e-support 82