ShepHyken

NOVEMBER 22, 2021

Each week I read many customer service and customer experience articles from various resources. 6 Ways To Create Customer Experience Consistency Throughout Your Organization by John R. Franchise Update Media) Is the level of experience your customers receive dependent on which employee they encounter?

Customer Service 84

Customer Service Retail Competitive Advantage Tips 84

ShepHyken

DECEMBER 20, 2021

Each week I read many customer service and customer experience articles from various resources. Talkdesk Research Reveals the Role of Customer Service in Driving Consumer Loyalty Will Expand Beyond Support. A good customer support experience drives loyalty. (We Customer Experience by Tyler Gallagher.

Customer Service 70

Customer Service Hospitality Contact Center Loyalty 70

ShepHyken

JUNE 14, 2021

Each week I read many customer service and customer experience articles from various resources. Actual vs. Intended Customer Experience: The Major Disconnect by Tara Sporrer. It’s crucial to close the gap between the understanding of the actual customer service experience and the intended customer experience.

Customer Service 94

Customer Service Retail Loyalty Study 94

ShepHyken

NOVEMBER 1, 2020

Each week I read a number of customer service and customer experience articles from various resources. If Customer Service Reps Were Honest [Spooky Edition]: The Scary Reality Your Customer Service Agents Face Every Day Plus How You Can Help by Veronica Krieg. But how about customers?

Customer Service 104

Customer Service Self Service Tips Guidelines 104

ShepHyken

MAY 6, 2019

Each week I read a number of customer service and customer experience articles from various resources. 4 Reasons Customer Service Ratings Matter More Thank You Think by Team Support. Team Support) Feedback matters in the customer-centric era of business we work in. How do you retain customers’ trust?

Customer Service 114

Customer Service Loyalty Customer Centricity Customer Service Training 114

ShepHyken

OCTOBER 26, 2020

Each week I read a number of customer service and customer experience articles from various resources. For those solely focused on customer service and experience, pay attention to the comments about AI, chatbots and virtual assistants. Wegmans, Trader Joe’s Master Pandemic Customer Service by Gina Acosta.

Customer Service 88

Customer Service Contact Center Customer Centricity B2B 88

Myra Golden

JUNE 2, 2016

Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. This means the customer service professional must develop a response plan.

How To 40

How To Customer Service Training Video Training 40

Myra Golden

JUNE 2, 2016

Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. This means the customer service professional must develop a response plan.

How To 40

How To Customer Service Training Video Training 40

CSM Magazine

OCTOBER 25, 2023

Online stores give consumers an almost limitless choice of shops to purchase from, along with the convenience of home deliveries and often competitive pricing. As a result, physical retailers must offer something truly special to entice and retain customers. Comprehensive training is essential for effective customer engagement.

Exceptional Customer Service 52

Exceptional Customer Service Retail Training Customer Service 52

ShepHyken

JULY 18, 2016

Each week I read a number of customer service articles from various online resources. Pokémon Go Shows What Augmented Reality Can Do For Customer Experience by Mark Hillary. This article shows how customer experience and marketing can tie into a game. Customer Loyalty: Obligation or Happy Marriage?

Social Media 48

Social Media Customer Service Customer Service Training Culture 48

ShepHyken

SEPTEMBER 12, 2022

Each week I read many customer service and customer experience articles from various resources. Magazine) Obsessed with the customer experience, Zappos has woven a customer focus throughout everything they do. How to Overcome the 5 Most Common Customer Service Issues by HR News. (HR

Customer Service 14

Customer Service Social Media Loyalty Customer Service Training 14

ShepHyken

APRIL 10, 2023

Each week, I read many customer service and customer experience articles from various resources. Customer Experience Is Everyone’s Responsibility by Rebecca Hinds and Sarang Gupta (Harvard Business Review) In today’s digital-first world, achieving great customer experiences is more challenging than ever.

Customer Service 12

Customer Service Employee Experience Social Media Loyalty 12

ShepHyken

AUGUST 8, 2022

Each week I read many customer service and customer experience articles from various resources. The WOW Factor: How to Deliver an Amazing Customer Experience Every Time by Benny Marotta. My Comment: I love the idea of WOWING the customer. That said, you’ll enjoy this author’s version of how to WOW your customers.

Customer Service 23

Customer Service Culture Customer Retention Video 23

ShepHyken

MARCH 5, 2023

Each week, I read many customer service and customer experience articles from various resources. Customer service and the customer experience are at the forefront of conversations about success and excellence in business. 10 Tactics to Boost Your Customer Lifetime Value by Tom Wicky (Inc.

Customer Service 13

Customer Service Retail Metrics Loyalty Programs 13

ShepHyken

JULY 25, 2022

Each week I read many customer service and customer experience articles from various resources. My Comment: Many companies are finding it difficult to create a great customer experience due to getting and keeping good employees. CX + EX: The Formula for a Customer-Obsessed Culture by Nathan Eddy.

Customer Service 14

Customer Service Chief Customer Officer Automotive Retail 14

ShepHyken

SEPTEMBER 6, 2021

Each week I read many customer service and customer experience articles from various resources. When Customer Care Isn’t Enough, Call the Customer Delight Brigade by Katie Deighton. The idea behind the article is to “delight” the customer, rather than to just serve them. You’ll smile.

Customer Service 26

Customer Service Effort Score Net Promoter Score Contact Center 26

ShepHyken

JULY 3, 2023

Each week, I read many customer service and customer experience articles from various resources. 100 Customer Experience Stats For 2023 by Blake Morgan (Forbes) Customer experience in 2023 looks different than it ever has before. But they have to understand their customers and the industry first.

Customer Service 12

Customer Service Competitive Advantage Exercises Customer Service Training 12

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

CSM Magazine

FEBRUARY 12, 2020

What your team is selling today is service. Customers can go to various businesses, including online, to buy the same items you sell. If your company provides a better customer experience, consumers will stay. Customer service training is as crucial as learning job requirements and product information.

Customer Experience 52

Customer Experience How To Call Recording Poor Customer Service 52

ShepHyken

MAY 8, 2023

Each week, I read many customer service and customer experience articles from various resources. One day, a customer won’t be happy with us. Customer Loyalty and Loyalty Programs- How it Helps a Business? Here’s another that includes over 20 “topics” on the benefit of customer loyalty to a business.

Customer Service 12

Customer Service Loyalty Programs Loyalty Tips 12

ShepHyken

AUGUST 20, 2018

I’ve spent my professional career teaching companies and individuals how to provide amazing customer service and a customer experience (CX) that would keep customers coming back and help their businesses to grow and thrive. But today, customers expect more. They know what good service looks like and they expect it.

Self Service 80

Self Service Industry Banking Video 80

ShepHyken

AUGUST 30, 2021

Each week I read many customer service and customer experience articles from various resources. 10 Companies That Are Moving The Needle in Customer Experience by Comparably. There have never been more ways to engage a customer than right now. What Does it Take to Deliver a Great Customer Experience?

Customer Service 16

Customer Service Retail B2B Customer Service Training 16

ShepHyken

NOVEMBER 7, 2022

Each week, I read many customer service and customer experience articles from various resources. If You Don’t Love Your Customers, Someone Else Will by Melissa Henley. Whether you call it compassion, or kindness or respect, love for customers is key to setting your organization apart. All You Need Is Love.”

Customer Service 15

Customer Service Financial Loyalty Tips 15

CSM Magazine

FEBRUARY 7, 2020

In this context, customer service is crucial to attract and retain clients and do good business. Improving customer service for lending businesses is vital. Why Is Customer Care Crucial for Lending Businesses? The landscape of customer care has changed in the past years. Or the lack thereof.

Omni-Channel 52

Omni-Channel Customer Service Banking Financial 52

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ShepHyken

MARCH 7, 2022

Each week I read many customer service and customer experience articles from various resources. How to Build Customer Loyalty by Sharing the Inflation Burden by Joel Comm. Magazine) Too often, the rise in costs caused by inflation is passed down to the consumer. Do You Really Know Who Your Customers Are?

Customer Service 12

Customer Service Self Service Retail Airlines 12

CSM Magazine

JANUARY 19, 2023

Offer Online & Offline Training Opportunities Online training gives access to materials that can help coach team members remotely in quick succession. Final Thoughts Recruiting quality candidates is a time-consuming task and can often lead to hiring members that aren’t qualified.

Communication 52

Communication Software Training Course 52

ShepHyken

NOVEMBER 19, 2023

Each week, I read many customer service and customer experience articles from various resources. My Comment: The obvious way to track customer satisfaction is by asking the customer for feedback. This short article will get you thinking about the clues indicating your customer support and CX efforts are working.

Customer Service 59

Customer Service Chatbots Trends Customer Satisfaction 59

CSM Magazine

OCTOBER 24, 2018

Delivering a great customer experience is of utmost importance to any business, small or large, as it affects the profit margins and the company’s goodwill significantly. A study published by Harvard Business Review found that customers who have a positive experience with a company are likely to spend as much as 140% more than average.

Customer Service Training 73

Customer Service Training Training Customer Service Infographics 73

ShepHyken

JANUARY 24, 2022

Each week I read many customer service and customer experience articles from various resources. 5 Ways to Ensure Customer Satisfaction in a Supply Chain Crisis by Staples Worklife Magazine. Learn how to ensure customer satisfaction despite supply chain disruptions. Here are my top five picks from last week.

Customer Service 67

Customer Service Customer Centricity Policies Retail 67

Myra Golden

JULY 29, 2016

. We created our customer experience eLearning portal to fully prepare frontline employees to deliver friendly, empathic and personable interactions over the phone, email and chat. How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. Call centers.

Customer Service 53

Customer Service Training Course Customer Service Training 53

Myra Golden

JULY 29, 2016

. We created our customer experience eLearning portal to fully prepare frontline employees to deliver friendly, empathic and personable interactions over the phone, email and chat. How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. Call centers.

Customer Service 40

Customer Service Training Customer Service Training Course 40

ShepHyken

NOVEMBER 21, 2022

Each week, I read many customer service and customer experience articles from various resources. Retail Customer Experience) Consumers today are looking for increasing convenience and a frictionless experience. My Comment: Today’s customers want an easy and convenient experience. So imagine if you had both!)

Customer Service 13

Customer Service Net Promoter Score Government NPS 13

ShepHyken

APRIL 4, 2022

Each week I read many customer service and customer experience articles from various resources. Customer Service Is DEAD: Now What? CEOWorld Magazine) Traditional customer service (CS) in the business world is officially DEAD! destinationCRM.com) Consumers expect more and trust even less.

Customer Service 72

Customer Service Trends Tips Customer Service Training 72