NetBase

JANUARY 23, 2020

Brands monitoring social media with next generation AI-powered social listening are taking full advantage of all online offers by engaging playfully, and relevantly, with consumers in real-time. Cleaning Up Online with Playful Engagement. Being able to catch the insight right away is huge, of course.

Consumers 67

Consumers Engagement Social Media Sports 67

BlueOcean

OCTOBER 4, 2023

We would wager, that even with the evolution of AI, brands serving consumers in the Americas will continue to benefit from providing support in French, Spanish, and, for some organizations, Portuguese through a live agent model. So, of course, we’re biased. It’s our thing.

Contact Center 310

Contact Center Customer Care Average Handle Time Consumers 310

InMoment XI

FEBRUARY 3, 2022

That’s why we put a magnifying glass over these emerging consumers and employees in our recent 2022 Experience Trends report , to give you the intelligence you need to create a positive impact with Gen Z, whether you’re trying to convince them to become loyal customers or recruit them to be engaged employees.

Employee Experience 529

Employee Experience Customer Experience Brands Social Media 529

CSM Magazine

JUNE 16, 2023

From the quality of the products to the price points, the accessibility of a service to the consistency of what the consumer may receive, among many other things, people will often take time to make a decision and then stick with it.

Consumers 52

Consumers Customer Service Customer Service Representative Customer Retention 52

C3Centricity

OCTOBER 22, 2018

If you work in consumer goods you probably think you have nothing to learn from healthcare, right? After all, you have consumers in your industry name and well healthcare’s reputation is not that great. Over the course of the days I spent at the hospital and then the clinic, I saw many different doctors, nurses.

Healthcare 202

Healthcare Consumers Customer Service Company 202

NetBase

SEPTEMBER 7, 2020

The pandemic has been hard on consumers financially. And this is why there’s a very wise push for brands to help consumers shop for jobs instead of sales today. And one company is behind this consumer and market intelligence -informed effort. LaborDayOn Effort Helping Consumers Find Jobs. It’s a smart move.

Consumers 75

Consumers Brands Social Media Sales 75

SurveyGizmo

DECEMBER 21, 2022

Instead, let’s cut right to the chase: Retargeting the right customers at the right time and in the right place is the ultimate key to driving mobile customer engagement. Now, it might sound like common sense to say, “just retarget your customers to boost engagement,” but let’s break down what this actually means.

Customer Engagement 52

Customer Engagement Feedback Engagement How To 52

ShepHyken

OCTOBER 4, 2019

This week we feature an article by Dwayne Charrington who writes about how to engage your customers in personalized, meaningful, and relevant ways. Well, the best answer is customer engagement. No business can survive without engaging its customers. Customer engagement guarantees business growth and success.

Brands 120

Brands Engagement How To ROI 120

Comm100

NOVEMBER 23, 2022

The customer service world continues to develop, and each new year can mean a sea change in changing consumer expectations. To help you prepare for the year ahead, in this article we’ll look at the key customer service trends of 2023 and how you can deliver on your consumers’ support expectations. Chatbot growth continues.

Trends 215

Trends Customer Service Chatbots Omni-Channel 215

NetBase

FEBRUARY 4, 2020

Brands wisely seek to cash-in with consumers and generate long-term value from their very significant investment. And that requires real-time social listening to make the most on those in-the-moment engagements! The Super Bowl conversation in the past month peaked yesterday, of course – as it was game day.

Consumers 64

Consumers Course Analytics Brands 64

NetBase

JULY 17, 2020

Differentiating your brand requires next level consumer understanding. Capturing consumer verbatims to see precisely what they love and hate. One of the really interesting engagements we have is a client that partnered with a charity. Personal Narrative Theme for Consumer Understanding. Let’s see why!

Consumers 52

Consumers Analytics Social Media Analysis 52

NetBase

JUNE 12, 2020

Digital consumer intelligence helps uncover how things will look, as well as trouble spots that shops should pay attention to during these early days of reopening. High Street shops, in particular, are nervously speculating if hesitant consumers will visit the new and socially distanced stores. We’ll take a look at all three!

Consumers 67

Consumers Social Media Ecommerce Retail 67

NetBase

APRIL 6, 2020

Popeyes is apparently staffed with marketing masters, as it keeps hitting home runs – and even wins consumer love during a pandemic. Winning Combo for Consumer Love. Capturing consumers’ attention and business requires taking risks, without taking it too far. And of course, it all depends on the next tip – brand voice.

Consumers 64

Consumers Advertising Social Media Brands 64

NetBase

MAY 2, 2019

For brands, netnography – also known as audience segmenting – can bring you just as close to consumers. If “just as close” sounds like an exaggeration, you’ve just uncovered what you’re missing in your engagement efforts – which impact your ability to convert via social media. Here’s how. Look Below the Surface. Find Your Pack Leaders.

Engagement 71

Engagement Entertainment Sports Social Media 71

Hallmark Business Connections

MARCH 23, 2021

It’s also about treating cats and dogs to love and surprises (minus the chocolate, of course, which is unhealthy for our furry friends). It’s messaging that touches consumers during any kind of life event that’s important to them, such as anniversaries and birthdays. Oh, and Valentine’s Day ? Don’t overthink it, and start simple.

Consumers 52

Consumers Marketing Strategy Touchpoint 52

TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. Tom Hinds, SVP Customer Engagement at Advocate Aurora Health. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

NetBase

APRIL 22, 2020

Consumer confidence is low right now and brands are switching gears to maintain relationships. Monitoring consumer investment mindset in light of COVID-19 will be important. The economy is fueled by consumer spending, and for quite some time now, economists have been able to predict and measure future trends. Here’s how.

Consumers 60

Consumers Social Media Trends Conference 60

NobelBiz

MARCH 29, 2022

With the growth of digital technologies and the rise of new communication channels, the notion of consumer engagement took a whole new dimension. In the contact center sector, customer engagement is one of the strategic objectives of many companies today. What is customer engagement in contact centers?

Contact Center 52

Contact Center Customer Engagement Engagement Call Center 52

Currency Alliance

JUNE 1, 2020

This isn’t just a casual observation, but a sign of a widespread consumer trend which every loyalty marketer should be thinking about. Consumers are becoming a lot more deliberate in their pursuit of pleasure – but also a lot more deliberate in other spending categories. Create ‘wow’ moments to keep customers engaged.

Loyalty 72

Loyalty Consumers Marketing Loyalty Programs 72

CSM Magazine

MAY 24, 2021

It’s already challenging enough for businesses to keep afloat when consumers are predictable—and it’s even considerably more cumbersome to do so when the pandemic is changing the way people shop, dine, and live. Reinventing Customer Engagement. Write and post engaging content on your website, too. Keep Your Lines Open.

Customer Engagement 52

Customer Engagement Engagement Social Media How To 52

NetBase

DECEMBER 13, 2019

Most potential consumers are scrolling through online content for a good portion of their day. Brands reaching these media-connected consumers have advanced social analytics informing strategic outreach decisions. Media-connected consumers are online overall an average of 6.5 And for good reason. That’s unfortunate.

Analytics 52

Analytics Consumers Connections Advertising 52

ERDM

FEBRUARY 25, 2019

This, of course, results in stronger lifetime value. The most effective way to achieve this level of personalization is to offer consumers the ability to opt in and share their preferences, opinions, experiences, and ideas. Inviting select consumers to be part of an advisory panel evokes a feeling of “specialness” from consumers.

Consumers 53

Consumers Tips Feedback Survey 53

Interactions

JULY 18, 2019

We all know that consumer demographics matter when it comes to buying behavior and effective marketing tactics. In an era were customer experience is often a major, or only, differentiator, understanding the preferences of your consumers may be the key to turning occasional buyers to loyal customers. Time is Money. Avoid Frustrations.

Customer Engagement 54

Customer Engagement Engagement Strategy Self Service 54

Forrester's Customer Insights

NOVEMBER 18, 2021

The value of a brand’s direct-to-consumer (D2C) digital presence goes beyond direct sales. Brands that still rely heavily on retail partners for digital sales, can still drive value from direct customer engagement. However, the benefits […].

Consumers 26

Consumers Brands Retail Course 26

SmartMessage Blog

NOVEMBER 22, 2020

We call this accelerated shift to digital engagement due to the pandemic: The Pandemic Effect. There are many statistics reflecting the change of consumer behavior linked to the Pandemic. 92% of consumers in the Middle East think this will continue even after Covid-19. This has been indeed largely the case for the BFSI industry.

Banking 52

Banking Engagement Omni-Channel Chatbots 52

TechSee

OCTOBER 9, 2018

Millennial consumer attributes. According to Accenture , Millennials have overtaken Baby Boomers as the largest consumer demographic, expected to account for 30% of retail sales — that’s $1.4 They also value brand engagement over social networks as well. She’s a Millennial. But they don’t stop there.

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

NetBase

NOVEMBER 7, 2018

There’s nothing better than finding consumers who are wild for your brand. Many brands dive into social media engagement haphazardly. Sure, you might be able to generate engagement on these channels if you’re savvy enough. Of course, these tactics don’t apply just to Tumblr. These audiences aren’t always obvious, however.

Consumers 55

Consumers Social Media Analysis Brands 55

ERDM

FEBRUARY 25, 2019

This, of course, results in stronger lifetime value. The most effective way to achieve this level of personalization is to offer consumers the ability to opt in and share their preferences, opinions, experiences, and ideas. Inviting select consumers to be part of an advisory panel evokes a feeling of “specialness” from consumers.

Consumers 40

Consumers Tips Feedback Survey 40

NetBase

OCTOBER 31, 2019

Capturing consumers’ attention is never easy. Like creating Halloween costumes for the super loyal, and super hilarious consumers that love them. Consumers who aren’t shy about getting brand names tattooed on their bodies , for example: Halloween is for Brands That Get It. There are mascots for schools, of course.

Consumers 40

Consumers Sports Social Media Analytics 40

BlueOcean

DECEMBER 13, 2022

Salesforce research says consumers like us belong to 4.3 According to Salesforce, almost three-quarters of consumers have chosen to switch brands at least once in the last 12 months, even when they belong to a loyalty program—and they’re doing it for access to better deals, better quality, or better customer service.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

TechSee

JUNE 10, 2021

Of course, in-person contact puts employees and customers at risk. Even before the pandemic created a remote-first world, 72% of consumers said they wanted to solve their problems or issues on their own without having to engage with a human customer service agent. Yes, they cost a lot. Smart Scheduling with AI.

Self Service 207

Self Service Innovation Analytics Transportation 207

NetBase

OCTOBER 31, 2019

Capturing consumers’ attention is never easy. Like creating Halloween costumes for the super loyal, and super hilarious consumers that love them. Consumers who aren’t shy about getting brand names tattooed on their bodies , for example: Halloween is for Brands That Get It. There are mascots for schools, of course.

Consumers 40

Consumers Sports Social Media Analytics 40

Gainsight

MARCH 4, 2024

Ease of course access and navigation Satisfaction with the topics covered Relevancy and practicality of the content Skills development and behavioral changes 3. Using training to ensure your learners know your brand’s values fosters a better relationship with the end user—the consumer.

ROI 52

ROI Training How To Course 52

Kustomer

SEPTEMBER 1, 2022

A stellar customer support strategy is meant to enhance the consumer experience as they interact with your brand. Whether they’re curious about the product and have questions, are making a purchase, or need to return something, the steps to accomplish this should be easy and engaging. Regularly Communicate and Engage With Customers.

Customer Service Strategies 104

Customer Service Strategies Self Service Strategy Customer Service 104

Calabrio

OCTOBER 19, 2022

This year’s theme was “Power Up,” and little did we know how fitting this theme would be, after Hurricane Ian changed course. Ensuring Safety and Offering Additional Engagement. Brand Guardianship Is Key to Consumer Loyalty. 97% of consumers say their contact center interactions directly impact brand loyalty.

Connections 147

Connections Contact Center Analytics Travel 147

Customer Bliss

APRIL 26, 2016

We discussed her very deliberate path to engage the C-Suite and the specific actions that did and did not work. And she shared her “tipping point” where leaders began to personally engage, and how she used that commitment to build a 130-person company-wide cross functional team. Consumer Markets at Liberty Mutual.

Chief Customer Officer 100

Chief Customer Officer Engagement Net Promoter Score Insurance 100

Steve DiGioia

JULY 10, 2023

Secondly, providing employees with opportunities for growth and development can be a powerful way to build loyalty and engagement. One argument against investing in training is that it can be costly and time-consuming. Of course, we do. If we don’t provide proper and ongoing training, how can this ever be possible?

Training 130

Training Resources Course Loyalty 130