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Top LinkedIn Learning Courses for Customer Success

ChurnZero

One very accessible way to do that is through LinkedIn Learning , which is an offering of video courses taught by industry experts in software, creative and business skills. To help you amp up your Customer Success management skills here’s a breakdown of our top recommendations for courses to consider taking. Level: Beginner.

Course 98
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How to Use AI to Create Great Customer Education Course Content

Gainsight

Measurement: Instead of sifting through reporting, AI tools will show relevant metrics on learner-level engagement and content impact. Workflow automation: AI will show information about a customer’s learning and assign relevant courses. Did it feel engaging? Here’s one use case.

Course 52
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How Universities & Colleges Can Engage International Students Overnight

Comm100

However, with pent-up demand and anticipated surge in international enrollment in 2022 following the end of pandemic restrictions, schools need to get prepared so they can connect, engage, and attract international students. . Gen Zers now expect to engage with a brand whenever they choose. Be available where they are .

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XI Café Podcast, Episode 5: How New Zealand Automobile Association Uses Voice of the Customer to Optimize Engagement, Retention and Satisfaction?

InMoment XI

The team knew engagement was dropping—and with membership retention as a key metric for the business, this was an important challenge to tackle. NPS, CSAT, and sentiment measures were set and with verbatims on top, understanding the WHY behind engagement drop became easier. A: Next up for NZAA is strategic customer journey mapping!

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Authentic eLearning Localization: Challenges and Best Practices

Speaker: Chris Paxton McMillin, President of D3 Training Solutions

Can you imagine what a straight translation might do to your course? People prefer to learn in their native language, so localizing eLearning helps truly engage learners and gives them that much-needed sense of inclusion. With over 317 million people in the U.S., and over 6.7

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Alchemer University Delivers New Course for Alchemer Workflow

SurveyGizmo

In this course you will find: Introduction to Alchemer Workflow Tour of Alchemer Workflow Alchemer Workflow in Action How to Build Together! It expands on Alchemer’s market-leading collection heritage by connecting feedback with your people, so they can create deeper connections with customers.

Course 52
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90+ Course Evaluation Survey Questions to Ask

SurveySparrow

Course evaluation surveys are an effective way to improve the quality of your course. The right course evaluation survey questions will help you deliver courses that are engaging and interactive. In this article, we’ve put together a list of the best course survey questions to ask in 2022.

Course 52
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The Ultimate Crash Course in eLearning Visual Design

Speaker: Connie Malamed, Founder of Mastering Instructional Design and Publisher of The eLearning Coach

Connie Malamed, eLearning expert, is going to teach us how to: Quickly increase your visual design skills Apply key design principles to your content for maximum success Design with intention to create compelling, engaging content Register today! February 2nd, 2023 at 12:30pm PST, 3:30pm EST, 7:30pm GMT

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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How to Maximize Customer Satisfaction Through Digital Channels

Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast

Throughout the course of the pandemic we have seen a dramatic shift in customer experience. More than ever, organizations are implementing digital channels in an attempt to better engage their customers and help employees sort through the mountains of customer inquiries. But how does this affect overall customer satisfaction?