Kerry Bodine

OCTOBER 11, 2021

Medallia , a customer experience and employee experience feedback company. In the small and midsize company category , customer experience feedback company Alida ranked third. Comparably’s ranking is a good starting point to draw tighter connections between happy employees and happy customers. I’ll be on the hunt.

Connections 227

Connections Employee Engagement Study Employee Experience 227

ECXO

APRIL 10, 2024

Quantum CX: Exploring the Fascinating Connection Between Quantum Physics and Customer Experience This time we will explore the fascinating connection between Quantum Physics and Customer Experience. Surveys and Questionnaires: Design surveys and questionnaires to capture customer feedback and insights about their emotions.

Connections 111

Connections Customer Experience Social Media Analysis 111

CX University

APRIL 29, 2024

It requires a deep understanding of customer emotions and the ability to connect with them on a personal level. A CX agent with low EQ might simply focus on troubleshooting the issue, missing the opportunity to connect with the customer on an emotional level. Feedback Circles. Effective strategies include: Customer Simulations.

Connections 52

Connections Call Center Solutions Call Center Loyalty 52

Lumoa

SEPTEMBER 1, 2022

Finally, you ask in return if the user was satisfied with the service you provided, and the user happily takes the time to chat more and explain their feedback. Here’s the reality, gathering online feedback is not as easy as it may seem. Let alone knowing where it will drive value and engage your audience till the end.

Feedback 208

Feedback Net Promoter Score Customer Journeys Effort Score 208

Lumoa

JUNE 2, 2022

There is no doubt that customer feedback is one of the most valuable resources that companies have available. When used properly, reviews and other types of feedback allow enterprises to develop engaging marketing campaigns , design better products, and make strategic decisions based on what customers expect from their products and services.

Feedback 208

Feedback How To Ecommerce Touchpoint 208

ShepHyken

SEPTEMBER 29, 2023

This week, we feature an article by Tarek Kamil, CEO and Founder of Cerkl, an internal communication software that helps teams connect. He writes about how employee engagement and customer experience can enhance business performance. When employees are engaged and motivated, they are more likely to deliver exceptional customer service.

Employee Engagement 136

Employee Engagement Engagement Strategy Effort Score 136

InMoment XI

OCTOBER 2, 2019

Shortening the Time to Respond to Feedback Despite an already high engagement score, a national employer has overhauled its engagement survey process to shorten the time it takes between receiving and responding to feedback. In effort to connect and compare employee engagement data with data on.

Feedback 200

Feedback Survey Effort Score Employee Engagement 200

InMoment XI

AUGUST 8, 2023

In the world of customer experience , surveys have been a reliable feedback-collecting source for decades. Today, I’m going to share some tips for reviewing your survey program for better response rates, higher program engagement, and better representative results. Make Surveys Shorter. A LOT Shorter.

Survey 580

Survey Net Promoter Score Customer Service Representative Tips 580

Totango

NOVEMBER 14, 2023

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. ” The Drive Community Engagement SuccessBLOC is a critical feature that brings together the power of community engagement and customer success strategies. .”

Connections 94

Connections Chief Customer Officer Customer relationships Customer Relationship Management 94

Calabrio

OCTOBER 19, 2022

Our annual Calabrio Customer Connect (C3) event has wrapped, and we are still feeling the buzz of excitement. Ensuring Safety and Offering Additional Engagement. These additional learning opportunities were a big hit, and we loved all the feedback from our customers about them.

Connections 147

Connections Contact Center Analytics Travel 147

GetFeedback

JUNE 12, 2018

How customer feedback empowers marketers. Post-sale customer feedback helps companies improve service quality, product value, and Net Promoter Score. Prospect feedback can play a huge role in lead generation and nurturing, helping marketers better understand their audiences. But why wait until after the purchase is complete?

Feedback 225

Feedback Net Promoter Score Marketing Social Media 225

Retently

APRIL 5, 2024

Now, let’s cut to the chaise to uncover practical strategies that create such engaging retail experiences that foster loyalty and repeat business. Essentially, the physical store isn’t just a place to buy products; it’s a venue where customers can engage with the brand in a meaningful way. The result?

Retail 78

Retail Engagement Strategy Customer Experience 78

GetFeedback

NOVEMBER 20, 2019

That’s why collecting customer feedback is more important than ever. . Collecting feedback allows you to know what your customers think about your brand, your service, and your product; going beyond their simple likes and dislikes and helping you understand and evaluate where you can improve and where you stand among your competition. .

Social Media 284

Social Media Feedback Chatbots Survey 284

AWS Machine Learning

APRIL 24, 2024

The Amazon D&C team implemented the solution in a pilot for Amazon engineers and collected user feedback. In this post, we share how we analyzed the feedback data and identified limitations of accuracy and hallucinations RAG provided, and used the human evaluation score to train the model through reinforcement learning.

Feedback 100

Feedback Effort Score Training Policies 100

Gainsight

APRIL 9, 2024

Some highlights from our community include: Over 10,000 global community members Over 10,500 ideas generated within the community since it started A 50% peer-to-peer response rate (average response rate ranges from 15% to 40%) “Engaged customers through community drives customer health,” says Capote.

Connections 52

Connections Chief Customer Officer e-support Roadmap 52

CSM Magazine

APRIL 19, 2024

In today’s business world, companies are always looking for ways to stay ahead and improve how they connect with customers. This tool can make a difference in how businesses engage with customers and build connections. Now, let’s discuss how businesses can enhance engagement with CX software.

Interaction 59

Interaction Software Engagement Net Promoter Score 59

Stella Connect

SEPTEMBER 20, 2021

While the concern about how to keep agents engaged was greater than it had ever been, it was already – and still is – a constant concern for contact center managers, especially as it relates to agent turnover , agent performance , and ultimately, the customer experience. Let’s start with a look at engagement. Engagement is an outcome.

Connections 64

Connections Engagement Contact Center Culture 64

SurveySensum

FEBRUARY 7, 2024

In a world flooded with information and shrinking attention spans, grabbing your audience’s attention requires more than just catchy intros—it demands building a deep emotional connection. The key to winning the engagement battle? – Forging emotional bonds. How To Do It? What are their interests, values, and pain points?

Connections 52

Connections Social Media Survey Feedback 52

GetFeedback

SEPTEMBER 6, 2018

times more engaged employees than companies with poor customer experience. How employee engagement and satisfaction impact end customers. If companies aren’t closely monitoring employee engagement and satisfaction, they may be setting their customers up for negative experiences. Employee Engagement Surveys.

Employee Experience 170

Employee Experience Connections Customer Experience Net Promoter Score 170

SurveyGizmo

DECEMBER 21, 2022

Instead, let’s cut right to the chase: Retargeting the right customers at the right time and in the right place is the ultimate key to driving mobile customer engagement. Now, it might sound like common sense to say, “just retarget your customers to boost engagement,” but let’s break down what this actually means. Let’s jump right in.

Customer Engagement 52

Customer Engagement Feedback Engagement How To 52

Totango

NOVEMBER 14, 2023

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. ” The Drive Community Engagement SuccessBLOC is a critical feature that brings together the power of community engagement and customer success strategies. .”

Connections 62

Connections Chief Customer Officer Customer relationships Customer Relationship Management 62

Thematic

DECEMBER 12, 2023

Qualitative feedback refers to insights gathered through open-ended responses, comments and opinions. This type of feedback provides a more nuanced understanding of customer experiences and needs. Qualitative feedback is important in understanding customer needs. Why is Qualitative Feedback crucial for businesses?

Analysis 62

Analysis Examples Feedback Social Media 62

Experience Investigators by 360Connext

MARCH 5, 2024

But don’t just take my word for it: Engaged employees are proven to create better customer experiences. They become champions of CX, too, by connecting day-to-day work to direct customer outcomes and integrating CX into the entire employee journey. Prioritize employee feedback. We’ll share strategies for doing that next!)

Employee Experience 260

Employee Experience Customer Journeys Customer Experience Net Promoter Score 260

Magellan Solutions

SEPTEMBER 14, 2023

Are you looking for ways to keep your customers engaged with your business? In today’s business environment, customer engagement plays a role in achieving success. Inbound support services, such as inbound telemarketing and inbound call centers, serve as tools for improving client engagement.

Customer Engagement 98

Customer Engagement Engagement e-support Call Center 98

SurveySparrow

MARCH 19, 2024

In-app feedback. By acquiring user feedback from your app, you will get more actionable insights into how you can improve your mobile experience. What in-app feedback is, it’s importance, how to collect feedback, and more. What Is In-App Feedback? Why Collect In-App User Feedback? How can you do that?

Feedback 52

Feedback Tools Survey Tips 52

Experience Investigators by 360Connext

NOVEMBER 7, 2023

The problem, however, is those efforts are wasted if the new connections don’t stick. Are there customer feedback insights or reviews that express product quality concerns? This involves understanding the emotions your customers have when engaging with your company, whether in-person or online. Customers expect (and deserve!)

Customer Retention 271

Customer Retention Loyalty Loyalty Programs Social Media 271

SurveySensum

FEBRUARY 28, 2024

Do you crave honest feedback in your employee surveys? They allow employees to share their thoughts openly and honestly without fear of repercussions, leading to more accurate insights and actionable feedback for improving the employee experience. What is an Anonymous Feedback Tool? Or seeking higher response rates?

Tools 52

Tools Feedback Analysis Survey 52

Comm100

APRIL 2, 2024

It’s typically gauged through surveys that ask customers to rate their satisfaction on a scale, often from “Very Unsatisfied” to “Very Satisfied” This simple metric offers profound insights into customer perceptions and experiences, acting as a direct line to customer feedback.

Strategy 224

Strategy How To Wait Times Customer Satisfaction 224

SurveySensum

DECEMBER 4, 2023

Collecting customer feedback is one thing, but understanding how to use it can take time and effort. Many businesses gather feedback but need help figuring out what to do next. So, how do you make sense of all this customer feedback and transform it into actionable improvement? Ready to dive in and make your feedback count?

Feedback 52

Feedback Strategy Net Promoter Score Social Media 52

SurveySensum

FEBRUARY 21, 2024

While AI offers unparalleled efficiency and scalability in handling customer inquiries and providing support, there’s a critical aspect that often gets overlooked— the human connection. For instance, a virtual assistant with a witty sense of humor or a compassionate tone can create a more engaging and memorable interaction.

Connections 52

Connections Strategy e-support Chatbots 52

Retently

JUNE 28, 2022

Without a clear strategy for turning NPS feedback into growth, it’s easy to run a business that people like but don’t talk about. Great feedback? They read their feedback, check the high score, pat themselves on the back and move on to other tasks. Engage them and provide an instrument to do it. You get what you ask for.

NPS 148

NPS Net Promoter Score Feedback Case Study 148

Experience Investigators by 360Connext

OCTOBER 24, 2023

Have you ever wondered what would happen if customer feedback could be harnessed for a greater cause? We bring you the intriguing story of VOTO, a company that’s doing just that by combining customer engagement with a social cause.

Retail 270

Retail Connections Innovation Loyalty 270

CSM Magazine

FEBRUARY 15, 2024

In the world of digital communication, music sensation Taylor Swift has carved a unique and dynamic path to engage her fans. million on Twitter, Swift uses these platforms to unmask the magic of her music career, unveil exclusive content and connect with fans in exciting live streams and engaging Q&A sessions.

Engagement 52

Engagement Entertainment Video Analytics 52

SurveySensum

AUGUST 1, 2023

Building Lasting Connections: The Power of Customer Loyalty in Retail In today’s fast-paced and crazy competitive retail world, customer loyalty is like the secret sauce for staying ahead of the game. And this is where gathering customer feedback becomes a crucial aspect of the journey. Seriously, it’s a game-changer!

Retail 52

Retail Loyalty Connections Loyalty Programs 52

SurveySparrow

MARCH 24, 2024

In the fast-paced world of business, customer feedback plays a vital role in shaping and improving products, services, and overall customer experience. To effectively gather and utilize customer feedback, companies rely on specialized tools and platforms.

Tools 52

Tools Feedback Multi-Channel Analysis 52

COPC

DECEMBER 23, 2022

High-performing organizations spend time creating company values that link employee engagement to broader customer experience strategies and the company’s overall success. Effective engagement strategies lead to improved performance, increased productivity, higher retention and bottom-line growth.

Employee Engagement 87

Employee Engagement Engagement Company Contact Center 87

SurveySparrow

DECEMBER 23, 2023

And this number is growing as businesses realize it’s a great way to get quick, direct feedback. That’s a clever use of time and a fun way to get feedback! Here’s the deal: Feedback on the Spot: Imagine giving your thoughts right after an experience. That’s what a kiosk survey allows – instant feedback.

Survey 52

Survey Feedback Sports Touchpoint 52