CustomerSuccessBox

JUNE 21, 2022

To help you, we have compiled a list of the top 8 strategies that will enable you to carry out customer onboarding at scale. 8 Best Strategies for Customer Onboarding at Scale. Making a connection with the customer is essential before they’re onboarded. Webinars, blogs, white papers, e-books, etc.,

Strategy 52

Strategy Customer Retention Video Resources 52

Customers That Stick

SEPTEMBER 18, 2014

A white paper compiled by PunchTab indicates that many Millennials shop online daily.). Focus on connecting personally, virtually. Despite their heavy reliance on mobile devices and technology, Millennials want a sense of personal connection with a brand’s loyalty program.

Loyalty Programs 133

Loyalty Programs Loyalty Social Media Study 133

Hallmark Business Connections

AUGUST 11, 2021

Keep in mind that companies with strong omnichannel approaches have an average customer retention rate of 89% , while companies with weak omnichannel engagement retain only 33% of their consumers. Digital content isn’t going anywhere, but it may not be the most effective way to make a memorable connection with your audience.

Marketing 74

Marketing Social Media Omni-Channel Handbook 74

ijgolding

APRIL 25, 2017

In April 2014, I wrote an article entitled, ‘Common Sense – The Not So Magic Customer Experience Ingredient’ – If you did not, or do not want to read it, I told two quite ridiculous tales of the lack of application of common sense. The Wi-Fi in this hotel had the slowest connectivity I have EVER experienced.

Airlines 164

Airlines Hotels Customer Experience Connections 164

Totango

AUGUST 23, 2022

Touchpoints may involve any medium you use to interact with customers, including: Search engine marketing. White papers. Customer Success Communities. 8 Types of Customer Journey Touchpoints for B2B SaaS Clients. 8 Types of Customer Journey Touchpoints for B2B SaaS Clients. Social media posts and ads.

Customer Journeys 115

Customer Journeys Touchpoint B2B Social Media 115

Beyond Philosophy

AUGUST 30, 2016

When Customer Retention, my first book on customer behavior was published, now over 20 years ago, one of the strongest reactions voiced was my contention, and the proof offered, that satisfaction and retention were fundamentally different concepts, and that they required different measurement protocols.

Customer Satisfaction 60

Customer Satisfaction Measurement B2C B2B 60

Beyond Philosophy

SEPTEMBER 6, 2016

Let us deal with the second challenge first: gaining insight into what represents value for prospective customers. Process-oriented companies focus on creating benefit by keeping customers, optimizing their purchases over time and stemming rates of defection or recovering lost customers.

Multi-Channel 60

Multi-Channel Consulting Study Customers 60

NobelBiz

FEBRUARY 13, 2024

The algorithm predicts when agents will be available and which numbers are most likely to connect. NobelBiz stands ready to guide and support your center in mastering CRM integration, transforming data into meaningful customer connections. This efficiency reduces idle time and increases overall contact rates.

Call Center 59

Call Center Self Service Software Contact Center 59

Comm100

OCTOBER 17, 2017

Connect with the People You Serve. This isn’t exactly a great connection. By practicing effective social media customer service, you will be able to connect with your customers, and show them that their voices matter. Hearing from your customers is an indispensable part of growing a successful business.

Social Media 122

Social Media Customer Service Customer Care Feedback 122

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Well-trained operators mean better customer satisfaction. Better Customer Retention.

Social Media 116

Social Media Customer Service Strategies Strategy Customer Service 116

Beyond Philosophy

MARCH 3, 2016

Twenty years ago, in their 1994 white paper entitled “Customer Loyalty:Toward an Integrated Conceptual Framework,” academics Alan S. In turn, relationship quality links and contributes to the perception of satisfaction and trust, creating business outcomes of customer retention and advocacy.

Consulting 60

Consulting Loyalty Advertising Analysis 60

Solvvy

SEPTEMBER 17, 2022

Articles, white papers, and e-books. The key is to create a knowledge base that’s easy for your customers to search and use and that presents information clearly. Gives Your Customers Access to Accurate Information. Excellent customer service gives people the choice of how to access and consume information.

Knowledge Base 62

Knowledge Base Self Service Customer Service e-support 62

Beyond Philosophy

JUNE 4, 2015

More than just a buzzword, ‘being human’, especially in brand-building and leveraging customer relationships, has become a buzz-phrase or buzz-concept. To understand customers, the effective enterprise needs to think in human, emotional terms. Are customer experiences ‘human’ and branded?

Financial 60

Financial Omni-Channel Airlines Multi-Channel 60

One Millimeter Mindset

APRIL 10, 2019

Learn more by downloading my white paper: New Strategies for Selling to Skeptical Technical Decision Makers by clicking on this LINK. Technical decision makers tune out right brain professionals because their conversations and presentations do not connect the dots. Far enough. Isn’t this the outcome we all should target?

Customer Retention 13

Customer Retention Employee Experience Communication Connections 13

Comm100

DECEMBER 8, 2017

Thank you letters are an important part of making your customers feel valued, and letting them know how much you appreciate them. They are an inexpensive way to increase sales, return on investment (ROI), and customer retention. What to Consider When Writing a Thank You Letter to Your Customer. Talk Human to Human.

Social Media 125

Social Media How To Return on Investment Customers 125

Comm100

JANUARY 19, 2017

When we are approached by a customer who is upset by a defective product or service, responding with a professional apology that offers the customer a hassle-free solution is an important part of ensuring customer retention. Provide the customer an immediate refund if double charged.

Examples 216

Examples Customer Service Representative Customers Customer Service 216

SmartKarrot

DECEMBER 2, 2020

She has proven her spectacular works in content with an eclectic range covering blogs, eBooks, and white papers as well. Sue Nabeth Moore, Customer Success Leader. Currently, she also serves as an executive member in the CXPA (Customer Experience Professionals Association). Annette Franz, CEO, and Founder, CX Journey Inc.

Customer Success 17

Customer Success Customer Journeys Contact Center Leadership 17

Qualtrics

MARCH 2, 2021

“First and foremost, invest in building an emotional relationship with your customers, not just a functional relationship, but really forming that bond to build brand love and product love, because that, ultimately, is what leads to customer retention and happiness.” We don't just write white papers.

Customer Service 29

Customer Service Social Media Customer Journeys Customers 29

Comm100

JANUARY 19, 2017

When we are approached by a customer who is upset by a defective product or service, responding with a professional apology that offers the customer a hassle-free solution is an important part of ensuring customer retention. Provide the customer an immediate refund if double charged.

Examples 100

Examples Customer Service Representative Customers Customer Service 100

Bold360

NOVEMBER 30, 2016

He writes about TARA , a chat bot designed to walk users through the process of finding a qualified contractor for freelance work and connects them with an actual freelancer at the end of the discussion. Learn how a customer service bot can help you improve customer retention and cx- download our free white paper!

Chatbots 40

Chatbots Strategy Self Service ROI 40

ChurnZero

SEPTEMBER 30, 2021

I did find the one that Chris Hicken wrote from NuffSaid that said really valuable, probably the most robust white paper, on CS Operations. Emotional Intelligence for Customer Success – Learn the three key areas that are required to make a great Customer Success Manager. There just hasn’t been a lot written on it.

Customer Success 52

Customer Success How To Effort Score Sales 52