Gainsight

JUNE 3, 2019

But we believe, in the eternal worlds of business legend Michael Scott from The Office : So we adopted our company purpose statement a year ago to canonize that aspiration: To be living proof that you can win in business while being human-first. We created the Pulse Customer Success Community in May of 2013 with our first Pulse conference.

Conference 45

Conference Customer Success Connections Customer Base 45

InMoment XI

JANUARY 12, 2024

By deciphering the nuances of customer interactions, businesses can gain valuable insights into preferences, sentiments, and pain points. This information, in turn, empowers companies to tailor their products, services, and communication strategies to meet the evolving needs of their customer base.

e-support 260

e-support Healthcare Multi-Channel Call Center 260

Totango

MAY 17, 2024

A recent poll taken during the Higher Logic Super Forum SPARK conference in April says 61% of CS professionals sometimes use AI platforms alongside other systems, while 11% always leverage AI in various instances and workflows. Others think we are already in the midst of transformation. The reality is that most of us sit in the middle.

Innovation 96

Innovation Call Recording Conference Tools 96

NICE inContact

APRIL 24, 2019

If you had the choice of selling to a customer base that’s happy or for a company that has a stellar reputation for customer service, compared to the opposite that would be a no-brainer decision. The quality of service customers receive when contacting a business has a direct impact on sales success and company revenue.

Sales 136

Sales Customer Service Conference CRM 136

Kustomer

JANUARY 21, 2021

Learn how Steve and Troy are helping CX leaders make steady progress to achieve the next level of CX excellence for their companies by listening to the podcast below. Humanizing the Customer Experience. Customer service is essential to lasting brand success. Tips for Transforming a Customer-Centric Business. TRANSCRIPT.

B2B 95

B2B Company B2C Customer Centricity 95

CSM Magazine

JUNE 4, 2024

Securing the right funding allows companies to expand operations, invest in new technology, and hire additional staff. However, the creditworthiness requirements, potential need for collateral, and lengthy approval process can be hurdles to some companies. This can create a loyal customer base that feels invested in your success.

Financial 52

Financial Banking Conference Resources 52

Gainsight

FEBRUARY 8, 2024

At The Customer Conference, Gainsight spoke about Commercialising Customer Success: A Fundamental Problem. Customer Success Is No Longer Just a Trusted Advisor Tale as old as time, SaaS companies are tasking teams to do more with less and CS teams are no exception. Check out the full video below.

Customer Success 52

Customer Success How To Conference Touchpoint 52

Call Experts

JANUARY 8, 2020

Now more than ever, it's relevant to understand and optimize your customer touchpoints. According to Forbes , "customer-centric companies are 60% more profitable than companies that don't focus on customers." Here are some of our tips and tricks to provide a quality experience to your customer base: .

Touchpoint 78

Touchpoint Self Service Customer Journeys Contact Center 78

Call Experts

FEBRUARY 19, 2020

Improving this experience is about developing an emotional connection to create a brand perception of your company. CX directly correlates to lifetime value, building a healthy relationship with your customers ensures long term returns for your business. Many companies make a huge mistake. Customer Journey Mapping.

Self Service 80

Self Service Customer Experience Customer Journeys Contact Center 80

Gainsight

MAY 23, 2023

At its tenth annual Pulse conference last week, Customer Success (CS) platform Gainsight unveiled a new product designed to digitally connect the various fragments of customer experience, oriented around CS and supported by a new company-wide licensing option. It’s not just a team.

Customer Success 59

Customer Success Strategy Chief Customer Officer Conference 59

Call Experts

JANUARY 29, 2020

As companies continue to grow and develop, their goals become more complex. Often, companies use analytics and dashboards to optimize programs, create custom reports, understand team workflows, analyze different trends, and keep the team focussed and happy. Analyze your customer journey. Customer Journey Mapping.

Customer Experience 78

Customer Experience Customer Journeys Contact Center Call Center 78

GetFeedback

SEPTEMBER 18, 2019

A while back, my teammates and I spent hours in a conference room mulling over the concept of effortless experience. Prior to this, we had all read the book, “ The Effortless Experience: Conquering the New Battleground for Customer Loyalty ,” and one question came out of it: Is effortless really enough? . Finding no. Finding no.

Loyalty 257

Loyalty Customer Experience Touchpoint Metrics 257

Call Experts

MARCH 5, 2020

When you are ready to serve your customers on-demand, regardless of time, they will trust you more. Also, a satisfied customer base always recommends and refers your business to their friends, families, and coworkers. . . Set up your company for success with AI-Powered HR Automation. Customer Journey Mapping.

Contact Center 80

Contact Center Call Center Customer Journeys Conference 80

Call Experts

JULY 17, 2019

Customer churn and retention are two of the most important considerations for your customer experience strategy. Successful companies understand the impact of engagement with their base and the influence of a well-mapped customer journey on their bottom line. Understanding the customer lifecycle is important. .

Customer Experience 66

Customer Experience Call Center Contact Center Conference 66

Call Experts

OCTOBER 23, 2019

Upkeep and optimization of your knowledge base are also crucial concerning customer lifecycle management. When your team manages maintenance successfully, your company will remain up-to-date, informed, and relevant. Empower your team and customer base! Impact of Customer Experience on Churn and Retention.

Self Service 53

Self Service Customer Service Customer Journeys How To 53

Call Experts

FEBRUARY 26, 2020

Also, these customer support services must enable scaling and allow for customization based on unique business needs. Today, a lot of companies have access to the same technology. Companies need to offer one point of contact linked to 24/7 support. Consumption-based pricing The traditional strategy.

Contact Center 59

Contact Center Call Center Customer Journeys Conference 59

Andrew Mcfarland

SEPTEMBER 22, 2022

It is about creating long-term value for your company. It is a way to achieve long-term success for your company. It involves the development of relationships with customers, markets, and other entities. Your main goal is to create long-term value for your company. They also educate and build brand awareness.

Social Media 48

Social Media Conference Sales Strategy 48

ChurnZero

JANUARY 24, 2022

In practice, this means striving to improve your customers’ experience with every interaction — the customer is the focal point of all decision-making related to delivering products and services with the goal of boosting customer satisfaction and loyalty. But if one company starts offering something, anybody else can follow.

Customer Centricity 98

Customer Centricity Strategy How To Customers 98

Up Your Service

SEPTEMBER 14, 2018

Dreamforce is an annual user conference hosted by Salesforce in San Francisco, bringing together thought leaders, industry pioneers and thousands of marketing professionals. Just two of the 2700+ sessions include: ?

Chatbots 45

Chatbots Conference Innovation Tips 45

ShepHyken

MARCH 12, 2021

Navigating through such uncertain circumstances, companies must remember that they can only survive and thrive by realigning their sales and marketing strategies. With air travel, in-person meetings and conferences curtailed right now, it is the only way businesses can sail through the pandemic revival stage. Going the extra mile.

Strategy 149

Strategy Self Service Customer Journeys B2B 149

Customer Bliss

OCTOBER 3, 2017

Enrique Gómez Alonso is since February 2015 Chief Customer Officer in Zurich Insurance Spain. In his current position he is responsible of defining and implementing Zurich Spain customer strategy, from customer experience to customer base management or customer data analytics. Understanding Quick ROI.

Chief Customer Officer 125

Chief Customer Officer ROI NPS Leadership 125

Gainsight

MAY 3, 2023

The future of Customer Success (CS) is digital, but that doesn’t mean it can’t be beautifully simple. At Pulse 2023 , the largest conference in the Customer Success industry, we’re dedicating an entire track to unpacking Digital Customer Success (DCS): Digital Strategies to Help You Achieve More With Less.

Chief Customer Officer 52

Chief Customer Officer Self Service Conference Customer Success 52

Team Support

MAY 11, 2021

That’s how TeamSupport CEO Pete Khanna and ProfitSword VP of Sales and Marketing Paul Bennie began their speaking session at the recent TSIA Interact annual conference. At TeamSupport we have a belief that B2B companies are neglecting their existing customers in favor of focusing on new business. What did they mean ?

Effort Score 98

Effort Score B2B Customer Success Metrics 98

ClientSuccess

MAY 10, 2022

With so many different data points informing a metric like Customer Lifetime Value – not to mention that much of this information is forward-leaning and may not be readily on hand – it’s easy to assume that calculating Customer Lifetime Value can be tricky. Were any marketing initiatives discussed during the sales process?

How To 59

How To Metrics Case Study eBook 59

ChurnZero

OCTOBER 5, 2021

Last week we had the much anticipated opportunity to sponsor, attend, and speak at the in-person 2021 SaaStr Annual conference. Unit economics can become your most powerful weapon to rapidly scale your customer base. The most important feature that you’ll build is the one that signs up the next customer.” saastrannual.

Customer Success 95

Customer Success Conference B2B Sales 95

Gainsight

JANUARY 31, 2022

This situation is especially true when the company is in hyper-growth and introducing specialized customer success technology. For Gainsight, one of the best examples we have seen of a company successfully incorporating CS as an ethos and a technology in a time of hyper-growth is Totaljobs. Enter Customer Success.

Customer Success 95

Customer Success e-support Advertising Survey 95

ShepHyken

MAY 16, 2022

If you want to fill a room at a conference, just put the word “metric” in your session title, and you’re good to go. Mention “Net Promoter Score” or “Customer Effort Score,” and you’ll need to order more chairs. Customers are complaining that service is worse than ever. Measuring behavior gives us real-time information.

Customer Service 65

Customer Service Net Promoter Score Airlines Customer Journeys 65

Totango

MARCH 5, 2021

Customer retention is the lifeblood of any savvy enterprise. It’s the only way to be successful in this customer-centered economy and ensure scalable long-term revenue. To retain customers, companies must make the customer experience better and ensure customers never stop seeing value from their product or service.

Customer Retention 86

Customer Retention How To Net Promoter Score Effort Score 86

Alliance by IFS

MAY 3, 2018

The theme for this year’s conference by TSIA is how technology companies are leveraging the expertise of both their Sales and Service teams to land, retain, and grow their customer base. Next week technology services professionals will be gathering in San Diego, CA for Technology Services World Expo 2018.

Technology 50

Technology Management Conference Software 50

Alliance by IFS

MAY 3, 2018

The theme for this year’s conference by TSIA is how technology companies are leveraging the expertise of both their Sales and Service teams to land, retain, and grow their customer base. Next week technology services professionals will be gathering in San Diego, CA for Technology Services World Expo 2018.

Technology 50

Technology Management Conference Software 50

Magellan Solutions

FEBRUARY 14, 2021

Companies may not have the capacity to handle big amounts of calls. Attendee registrations for conferences or events. As a result, this makes your customer base wider. Customized call center support service. Throughout the years, companies have chosen us as their outsourcing partner. . Directory assistance.

Call Center 52

Call Center Conference Training Customer Satisfaction 52

Think Customers

JUNE 8, 2016

Investing in new products without alienating your current customer base can be a complicated process. Interactive Intelligence, a call center solutions provider, is tackling this issue head-on as it promotes its PureCloud platform among customers who have embraced its on-premise solution. 1to1Media.com/weblog.

Interaction 40

Interaction Call Center Solutions Conference Call Center 40

Amity

OCTOBER 3, 2017

I wrote an article a few weeks ago about how to approach a Tech-Touch or One-to-Many customer success program. It seems like most companies are pretty reliant on email, but customers are getting tired of full inboxes (I don’t blame them!) Here are some alternatives to email for your One-to-Many customer success program.

Customer Success 63

Customer Success Case Study Social Media Conference 63

Amity

OCTOBER 3, 2017

I wrote an article a few weeks ago about how to approach a Tech-Touch or One-to-Many customer success program. It seems like most companies are pretty reliant on email, but customers are getting tired of full inboxes (I don’t blame them!) Here are some alternatives to email for your One-to-Many customer success program.

Customer Success 61

Customer Success Case Study Social Media Conference 61

Chattermill

JULY 15, 2018

The Best Customer Experience (CX) Events You Can Still Go To This Year. Customer Experience. Conferences. The best customer experience events you can still go to in 2018. Customer Spark and Executive Summit. Customer Experience Manchester. Digital Customer Experience Strategies Summit.

Customer Experience 40

Customer Experience Conference B2B Innovation 40

ChurnZero

MARCH 24, 2023

In Gabby Wong’s presentation, “ The new ‘C’ in CEO ,” she shares all the places where her company measures NPS. It covers multiple respondent types, multiple moments in the customer journey, and multiple ways internal teams use this number. Someone in the company needs to worry and think about the customer.

Customer Success 98

Customer Success NPS Net Promoter Score Metrics 98

ChurnZero

MARCH 24, 2023

In Gabby Wong’s presentation, “ The new ‘C’ in CEO ,” she shares all the places where her company measures NPS. It covers multiple respondent types, multiple moments in the customer journey, and multiple ways internal teams use this number. Someone in the company needs to worry and think about the customer.

Customer Success 97

Customer Success NPS Net Promoter Score Metrics 97