InMoment XI
JANUARY 4, 2024
It can be argued that the customer experience is more important in retail than any other industry. Why is the Retail Customer Experience Important The retail customer experience has become increasingly significant in the success and sustainability of any business operating in the modern marketplace.
BlueOcean
OCTOBER 4, 2023
Things like lifetime customer value/cost of customer churn come into play beyond the straight dollar-for-dollar cost of an agent hour. Your customers expect the same brand experience they have at every other moment in their journey—your website, your storefront, your marketing.
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BlueOcean
FEBRUARY 14, 2024
When we are talking to organizations in the sales cycle, we will often hear from SaaS companies that the customer success role is too complex, too critical, too deeply embedded in their internal operations to ever be outsourced. We are here today to say, with respect, they’re wrong. It’s kind of ironic because many (most?)
BlueOcean
FEBRUARY 14, 2024
When we are talking to organizations in the sales cycle, we will often hear from SaaS companies that the customer success role is too complex, too critical, too deeply embedded in their internal operations to ever be outsourced. We are here today to say, with respect, they’re wrong. It’s kind of ironic because many (most?)
CSM Magazine
JUNE 30, 2021
Social media and the state of customer feedback. In case anyone needs reminding, social media is a force in all aspects of our world, affecting how, when, where and with whom we communicate; how we learn and stay informed; and how we conduct business. This realization means that the future of traditional surveys isn’t too bright.
BlueOcean
OCTOBER 6, 2020
Is communication still going strong and do you feel comfortable in those interactions? Are you still in regular contact with your partner’s leadership team and do you still trust them to deliver excellence for your customers? How do they compare to industry averages and the averages of other potential vendors?
Optimove
DECEMBER 19, 2023
Email segmentation strategies empower marketers to acknowledge and address diversity among subscribers, providing a more personalized and impactful communication experience. This not only improves higher margin sales conversion rates — it also drives loyalty and increases lifetime customer value.
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