ShepHyken

JANUARY 18, 2017

Recently one of our subscribers asked me, what traits a person must possess to deliver a good customer service experience. I asked if this was for a customer support rep, and he said no. There is an exercise we occasionally do in our workshops. A “good communicator” and “good people skills” are obviously skills.

Customer Service 48

Customer Service Exercises Customer Focused Customer Service Training 48

Comm100

NOVEMBER 3, 2017

How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond. Where to Start.

Social Media 112

Social Media Course Training Marketing 112

Vonage

APRIL 6, 2016

Once again, rate the quality of service you receive. I’ll bet the service you get from the second group of calls is friendlier, more thorough and uplifting for you – and for the service provider. This little exercise shows how easy it is to improve customer experience by adding a personal touch. Your Service.

Customer Experience 120

Customer Experience Exercises Connections Culture 120

ShepHyken

JANUARY 4, 2017

To kick off the start of 2017 I could share my “Top Seventeen Ways to Deliver Great Customer Service in 2017.” One of the most important ways to improve customer service is to make sure that everyone in an organization (company) is in alignment with the customer service and/or experience vision.

Customer Journeys 97

Customer Journeys Customer Focused Culture Touchpoint 97

Myra Golden

APRIL 26, 2018

Typically, I only deliver training on customer service, but my client had a special request. My client explained that “We need to work together, make decisions together, and communicate according to the styles of each person. So I designed a unique Team-building Customer Service event built around a 12-foot pole.

Exercises 63

Exercises Groups Training Communication 63

Comm100

OCTOBER 8, 2016

Use the following Relationship Marketing strategies to bring your customers one step closer to the lifelong loyalty you’re seeking. A good blog communicates to customers that you care about solving the problems in their industry. Make customer service channels easy to reach and use. Enhance your blog.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

Comm100

JUNE 26, 2018

Many companies have now started to realize that excellent customer service is essential to the success of the business. The question though, is how you go about training your teams to achieve those goals. Coaches need to have exceptional communication and listening skills. Embrace Training. Develop a Routine.

How To 106

How To Training Culture Customer Service Training 106

ShepHyken

JULY 3, 2023

Each week, I read many customer service and customer experience articles from various resources. 100 Customer Experience Stats For 2023 by Blake Morgan (Forbes) Customer experience in 2023 looks different than it ever has before. Here are 100 fresh statistics about the state of customer experience in 2023.

Customer Service 12

Customer Service Competitive Advantage Exercises Customer Service Training 12

Customer Enthusiast

NOVEMBER 5, 2018

Over three decades of working in training and development has taught me, among other things, that many managers are skeptical about the return on investment from most training programs. So-called “soft skills” training on topics like customer service and conflict resolution are likely near the top of that list.

Training 59

Training Return on Investment Customer Service Training Exercises 59

Comm100

JUNE 16, 2016

Take a load off and use the following activities when planning your next training day or session. This activity is adapted from 10 Customer Service Activities To Supercharge Your Team. Telephone is a familiar game for many, as it teaches the importance of direct communication. Duration: 5-10 minutes. Questions Only.

Customer Service Training 100

Customer Service Training Training Customer Service Groups 100

Comm100

OCTOBER 23, 2017

Out of the office, your hardworking customer service agents may be caught up in the Halloween scramble. But in the office, they are working tirelessly to bring satisfaction and happiness to your valued customers. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Customer Service 27

Customer Service Customer Service Training Training Groups 27

Service Untitled

SEPTEMBER 21, 2010

Service Untitled The blog about customer service and the customer service experience. Almost any company will state on a mission statement their commitment to excellent customer service, but how many of those organizations follow through on that campaign? .

Company 47

Company Customer Service Representative Customer Service Training Training 47

Stella Connect

JUNE 25, 2018

Digging in to discover why your process isn’t working is a complex but valuable exercise. Every extraneous customer service call your agents process costs your center money, and in many important ways. Improving your score isn’t as simple as scheduling a one-day customer service training session or implementing better software.

First Call Resolution 40

First Call Resolution Tips Effort Score Contact Center 40

Stella Connect

JUNE 25, 2018

Digging in to discover why your process isn’t working is a complex but valuable exercise. Every extraneous customer service call your agents process costs your center money, and in many important ways. Improving your score isn’t as simple as scheduling a one-day customer service training session or implementing better software.

First Call Resolution 40

First Call Resolution Tips Effort Score Contact Center 40

Myra Golden

MARCH 29, 2017

How to express empathy to customers. Myra will walk you through 2 powerful exercises to help you convey real empathy in your words, tone and pauses. The art of connecting with customers…make emotional connections with your customers through acknowledgement, being fully present and by mirroring the customer.

How To 40

How To Exercises Customers Training 40

Service Untitled

OCTOBER 12, 2010

Service Untitled The blog about customer service and the customer service experience. Start from the beginning, and take it through the question period, the emotional aspect of the hurried customer, and what to say and how to say it. Leave a Reply « Good service valued over good food?

Customer Service Representative 41

Customer Service Representative Course Customer Service Training Training 41

Service Untitled

MARCH 31, 2010

Service Untitled The blog about customer service and the customer service experience. Toll collectors need to have customer service training also. What would be the results if a company used representatives who insulted, assaulted or told customers to “die&# on the road?

Transportation 41

Transportation Travel Customer Service Training Exercises 41

Service Untitled

OCTOBER 26, 2010

Service Untitled The blog about customer service and the customer service experience. More than price, since companies vie for the best prices all the time, is to make truly lasting impressions in order to win customer loyalty. It’s going back to basics that drives the train of success.

CRM 43

CRM Exercises Tips Training 43

Service Untitled

OCTOBER 13, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Good service valued over good food? “I’m very fussy about what I eat, but I also expect good service. .

Survey 42

Survey Customer Satisfaction Exercises Consumers 42

Service Untitled

MARCH 12, 2010

Service Untitled The blog about customer service and the customer service experience. photo credit: ThreadedThoughts Possibly Related Posts: Customer loyalty and the practical consumer Today’s economy shows that money defines customer loyalty.

Loyalty 43

Loyalty Airlines Automotive Government 43

Service Untitled

SEPTEMBER 22, 2010

Service Untitled The blog about customer service and the customer service experience. In this part of the interview, we talk about how customer service ties in with the different types of American Express cards and how American Express approaches the important topics of empowerment and taking ownership of issues.

Call Center 41

Call Center Customer Care Training Exceptional Customer Service 41

Service Untitled

OCTOBER 11, 2010

Service Untitled The blog about customer service and the customer service experience. Bottomline : The book is unpretentious, inspirational, and offers excellent advice about the importance of customer service.

Hotels 46

Hotels Travel Culture Competitive Advantage 46

Micah Solomon

OCTOBER 23, 2018

The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. It’s the bedrock upon which a properly designed and focused customer experience should rest.

Culture 49

Culture Customer Service Company Hospitality 49

LiveChat

FEBRUARY 15, 2016

And, as you can expect, it’s not easy to compensate these customers for it. Other words, every single customer service agent is responsible for how customers perceive your brand. One bad experience can ruin your reputation since angry customers are twice as much likely to inform their friends about it.

Customer Service Training 28

Customer Service Training Training Customer Service Exercises 28

Myra Golden

JULY 29, 2016

How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. Email Writing: 3 elements of a great email customer experience.

Customer Service 53

Customer Service Training Course Customer Service Training 53

Service Untitled

JUNE 2, 2011

Whether it is customer service training or mechanic training, most customers feel a level of comfort in knowing the people who are taking care of their needs have had the appropriate training to do so.

How To 43

How To Advertising Employee Engagement Customer Satisfaction 43

Myra Golden

JULY 29, 2016

How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. Email Writing: 3 elements of a great email customer experience.

Customer Service 40

Customer Service Training Customer Service Training Course 40

Myra Golden

NOVEMBER 15, 2018

One of the goals for my customer service training in Cerritos, California yesterday was to help employees follow-up with colleagues, to close the loop so that everybody was up to date on what’s being done to fix issues for customers. Within seconds, the group learned that this exercise was anything but simple.

Exercises 58

Exercises Customer Service Training Groups Training 58

ECXO

DECEMBER 26, 2023

Using Behavioural Science in Marketing shows how to apply behavioural science principles in key areas of marketing, including marketing communications, email, direct mail and ad campaigns, social media marketing and sales funnel conversion strategies. Can Your Customer Service Do This? Here is the link. Here is the book link.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52

Experience Investigators by 360Connext

FEBRUARY 18, 2020

Free CX Courses: Free Customer Service Training by LiveChat. Sort-of-Free CX Courses: Customer Service Foundations by Jeff Toister. Writing Customer Service Emails by Leslie O’Flahavan. A Design Thinking Approach to Putting the Customer First by Big Think. let's get to the courses!

Course 35

Course Training Customer Journeys Customer Experience 35