cloud 
Circular Edge
JUNE 4, 2024
Extend the Capabilities of Oracle JD Edwards with Oracle Cloud EPM There are many benefits of using Oracle Cloud Enterprise Performance Management (EPM) alongside your JD Edwards EnterpriseOne applications. Organizations can leverage EPM’s advanced capabilities for financial planning, reporting, consolidation, compliance, and analysis.
Calabrio
JUNE 1, 2020
For those of you that have your contact center and your Calabrio WFO solution on-premises, we understand that adjusting to these changing environments and adjusting to our new normal may have been a little more challenging for you versus a company that has their solution in the cloud.
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SAP Customer Experience
AUGUST 29, 2023
The rise of cloud technology has significantly transformed the business landscape, and today, SAP Commerce Cloud stands as an advantageous solution for organizations aiming for progress and competitiveness.
Cyara
JUNE 22, 2023
Migrating to the cloud is a key concern for many modern contact centers. And to do so successfully, your organization must undertake stringent planning and thoroughly understand all expectations, obstacles and how you will measure success.
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Cloud-based technology approaches are quickly proving to be a clear winning strategy for companies large and small. Read this report to find out how you can leverage a cloud contact center to deal with unexpected demand, reduce costs, and deliver exceptional customer experiences.
SAP Customer Experience
OCTOBER 5, 2023
Our unwavering dedication remains to deliver SAP Commerce Cloud as a cutting-edge composable commerce platform in the cloud. As you may have heard, SAP was once again named a Leader in the Gartner® Magic Quadrant™ for Digital Commerce. Continuing on the Intelligent CX themes we introduced in Q2 2023, we.
SAP Customer Experience
AUGUST 1, 2023
Overview Deliver incremental values and respond to changes with SAP Commerce Cloud Project Framework Most SAP Commerce Cloud solutions share similarities in their base processes and concepts. However, a commerce solution’s main value is in how it differentiates itself from the competition.
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Reliable communications are mission critical - leading companies are tapping into cloud technology by moving to an omnichannel contact center that lowers costs, plus streamlines IT support processes and the management of hosted software and infrastructure.
Speaker: Tom Lewis, CEO of SmartAction
This means more and more companies are implementing cloud-based virtual agents that automate conversations traditionally handled by live agents, all of which can be done across several different channels. In this fast changing world, conversational AI is swiftly advancing and becoming more capable of handling complex calls.
Speaker: Nate Brown, Co-Founder, CX Accelerator
The contact center is one of the most strategic and influential groups related to the larger Customer Experience (CX). Do you have the right metrics in place to assess your true impact?
Speaker: Jeremy Watkin, Director of Customer Experience at FCR
If you're a contact center leader you've undoubtedly been inundated with sales people trying to get you to hop on the chatbot bandwagon. But is this the best place to burn our operational calories?
Speaker: Shep Hyken, Bestselling Author & Customer Experience Expert
A revolution in customer convenience is currently underway, disrupting old business models and driving rapid innovations. Customers now have raised expectations, and this trend will be accelerating in the future.
Speaker: Tony Medrano, CEO of RapportBoost.ai
Technology has allowed for more instant communications, creating a new opportunity for businesses to connect with customers. Live chat as a communication channel has significantly grown in recent years as the leading digital contact method, according to J.D Join Tony Medrano, CEO of RapportBoost.ai
Speaker: Irit Eizips, CEO, CSM Practice
With many different approaches to measuring performance, organizations must rely on the right metrics to drive the best results for their customers.
Speaker: Sheila McGee-Smith, Founder and Principal Analyst, McGee-Smith Analytics
Is your head in the clouds when it comes to your contact center's future? If so, you're not alone; over the past three years, thousands of companies have begun the process of leaving premise-based contact center headaches behind and moving to the cloud. The top 5 tips for successful contact center cloud migrations.
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