Driving the Future: Integrated CX in Automotive Customer Journeys
InMoment XI
FEBRUARY 9, 2024
Integrated CX platforms, powered by AI, pull customer signals from various sources, such as purchase history, past engagements, surveys, ratings and reviews, and social media interactions. Insider Intelligence predicts that global ecommerce will grow 9.4% These chatbots can answer customers’ questions at any hour of the day.
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