Driving the Future: Integrated CX in Automotive Customer Journeys
InMoment XI
FEBRUARY 9, 2024
At the same time, we’re seeing a massive shift in the way consumers want to browse and buy vehicles. Integrated CX platforms, powered by AI, pull customer signals from various sources, such as purchase history, past engagements, surveys, ratings and reviews, and social media interactions. this year, reaching $6.876 trillion.
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