TechSee

JANUARY 12, 2023

Since its launch a few months ago, the Visual Intelligence Platform has delivered analysis and insights within both TechSee’s products and via API integrations into third-party solutions like chatbots or workflows. There are many advantages to running VI’s AI on mobile devices via the VI Mobile SDK: Faster, Fluid User Experience (UX).

Self Service 109

Self Service Analysis Video Connections 109

Kayako

JANUARY 24, 2018

For a business aiming for an effortless experience, it’s vital you’re tapped into the full customer journey. Connecting your customer support software through integrat ions with popular CRMs (like Salesforce ) so that support, marketing, and sales teams know everything they possibly can in any conversation.

Customer Centricity 208

Customer Centricity Self Service Trends Customer Experience 208

ProProfs Chat

NOVEMBER 17, 2017

Smart companies are using customer support moments to create experiences, solve problems, and learn more about customers’ needs. Yes, customer experience extends to service! Using each connection with customers for multiple purposes (without annoying anyone), speeds research and service at reduced cost. Tech That Supports Reps.

Self Service 111

Self Service Trends Chatbots Omni-Channel 111

AWS Machine Learning

AUGUST 30, 2023

Powered by Amazon Lex , the QnABot on AWS solution is an open-source, multi-channel, multi-language conversational chatbot. Customers now want to apply the power of large language models (LLMs) to further improve the customer experience with generative AI capabilities. Access the QnABot web client and start experimenting.

Self Service 107

Self Service Contact Center Multi-Channel Knowledge Base 107

SurveySensum

MARCH 25, 2024

Capture leads : Exit intent popups are effective for capturing leads by prompting visitors to sign up for newsletters, download content, or create an account before they leave. This popup works because it offers users a personalized and interactive experience that mimics human conversation. on desktop?

Examples 52

Examples eBook Survey User Experience 52

Bold360

MARCH 23, 2017

Your own power as a company now comes from engaging with empowered customers, making the key contenders in this decade businesses like Facebook and Apple who have always encompassed the connection to customer experience within their brand. Enter Bots. It’s Essential to go Across Messaging Platforms and Connect all Touchpoints.

Omni-Channel 58

Omni-Channel Self Service Customer Service Chatbots 58

Solvvy

SEPTEMBER 17, 2022

You can enhance your self-service support portal with an intelligent, conversational artificial intelligence (AI) chatbot. This allows users to ask questions, and the system can provide answers based on content from the knowledge base or connect them to that content so they can find answers. Choose Your Knowledge Base Software.

Knowledge Base 62

Knowledge Base Self Service Customer Service e-support 62

GetFeedback

APRIL 8, 2019

Make it worth their time by offering an Amazon gift card giveaway or an awesome download of premium content. Using chatbots or live-chat tools , you can instantly connect with your audience and learn just about anything and everything about them: Look at what people hate. I know, crazy, right? The solution?

Customer Journeys 207

Customer Journeys Analytics B2B Social Media 207

Toonimo

JANUARY 5, 2017

The end goal is to support our customers and offer them the ultimate user experience. This serves as the benchmark for the ultimate customer service experience. Customer Self-Service with Chatbots. Enter chatbots. Artificial intelligence technology empowers chatbots with the resources they need for deep learning.

Innovation 40

Innovation Technology Customer Experience e-support 40

Kustomer

FEBRUARY 19, 2024

Mobile Access Freshdesk : Mobile App for On-the-Go Ticket Management and Notifications Users can download Freshdesk on their mobile devices via the Apple or Google Play Store and enjoy similar desktop features such as ticket management, knowledge base, and multi-channel communication with customers.

Self Service 52

Self Service Software Knowledge Base Social Media 52

Thematic

JANUARY 16, 2019

If you can’t be personal, for every touch point (including retail, website, customer service, delivery, chatbot, email etc) where you connect with customers, you’re not keeping up with the Joneses. One of the best ways to boost customer (or user) experience is through personalization. Otherwise, just ask.

Customer Insights 59

Customer Insights How To Customer Journeys Infographics 59

Comm100

DECEMBER 1, 2017

This contact center priority goes hand in hand with the previous goal of reducing customer friction: by creating (or optimizing) an automated self-service experience, customers will be able to solve transactional self-service issues quickly and efficiently. Free Download] Live Chat Benchmark Report 2017. Download Now.

Contact Center 106

Contact Center Report Customer Journeys Customer Centricity 106

Comm100

FEBRUARY 6, 2018

One of Hootsuite’s main competitors, Sprout Social is a social media software tool that boasts an easy, inviting user experience. Sprout Social presents all connected profiles in a single, unified stream (although businesses have the option to filter their feed by social profile). Sprout Social. Specs : Industry : Any.

Software 106

Software Customer Engagement Engagement Omni-Channel 106

Grade.us

MAY 28, 2019

Pricing: Free, Open Source ( download ). Pricing: Free, Open Source ( download ). Contentful gives you an API-first, cloud-based platform to power your sites and apps, allowing you to create first-class user experiences. Pricing: Free, Open Source ( download ). Generate actionable insights and data user feedback.

Tools 37

Tools Marketing Social Media Advertising 37

ProProfs Chat

OCTOBER 25, 2021

Imagine one of your detractor customers has trouble downloading your mobile App. For example, by connecting the survey tool to your CRM tools, you can identify potential leads online and source more business for your brand. Flexible User Interface. Use the poll scheduling feature to create a personalized user experience.

Software 98

Software Feedback Net Promoter Score Social Media 98

AWS Machine Learning

JANUARY 9, 2023

For example, a chatbot service or an application to process forms or analyze data from documents. Because serverless endpoints provision compute resources on demand, your endpoint may experience a few extra seconds of latency (cold start) for the first invocation after an idle period. Throughput. Throughput.

Resources 78

Resources Metrics Policies Groups 78