Circular Edge

JUNE 6, 2023

Streamlining SOX Audits with eSignatures: A Case Study - Phibro Animal Health Introduction: For businesses operating in heavily regulated industries, compliance with laws and regulations is a crucial aspect of their operations. From inventory management to finance and HR, ERP Sign caters to businesses of all sizes.

Case Study 52

Case Study Study Consumers Consulting 52

Centriam Customer Experience Lab

JANUARY 25, 2018

Whether it’s in Customer Experience management, targeted marketing, deciding which candidates to hire, choosing a new car, or picking the teams in your March Madness office pool. Data-driven decision making. We all aspire to it.

Case Study 274

Case Study Study Data Customer Experience Management 274

BlueOcean

APRIL 11, 2017

With more than 25 million customers in the US, our client’s business was completely crushing it in all areas of their core competency and growing at an extraordinary pace, but managing a contact center operation (not their core competency) within their business was becoming increasingly challenging. The Problem: . Let’s chat.

Case Study 159

Case Study Study Abandon Rate Contact Center 159

Storyminers

SEPTEMBER 11, 2020

It helps us manage relationships smarter. The post Case Study: How Nimble CRM Helped CX Experts StoryMiners Reinvent Their Own Customer Experience appeared first on StoryMiners. By tapping into Prospector (Nimble’s newly released AI-assisted contact discovery and enrichment feature) and Nimble Mobile 3.0

Case Study 147

Case Study CRM Study Customer Experience 147

Beyond Philosophy

SEPTEMBER 3, 2022

Here are a few key moments in the discussion: 06:44 Patterson explains how she didn’t have a lot of experience with handling customer experience improvement projects, so she relied on her Lean Six Sigma background and project management structure, starting with Define. – A case study appeared first on CX Consulting.

Case Study 113

Case Study ROI Study Net Promoter Score 113

InMoment XI

SEPTEMBER 26, 2019

This one-day free event is hosted in New York, designed to deliver best practices, inspiring idea exchanges, case studies, and expertise from top thought leaders and practitioners of experience management programs. You don’t want to miss! View Article.

Management 367

Management Case Study Study Customer Experience 367

ijgolding

AUGUST 3, 2018

Sticking with the retail industry, it gives me no pleasure to bring this to life with a case study – an example of exactly why organisations are failing to transform and ultimately survive in an increasingly disrupted world. ‘My manager said no’, she said. A couple of minutes later, the assistant returned.

Case Study 191

Case Study Retail Study Policies 191

Genroe

JUNE 28, 2018

Demonstrating the success of the Net Promoter Score methodology to skeptical senior management can sometimes be difficult. One way to prove the value of NPS® is to use external success stories and case studies to show what has […]. The post Net Promoter Score® Success Stories and Case Studies appeared first on Genroe.

Net Promoter Score 108

Net Promoter Score Case Study Study NPS 108

Storyminers

APRIL 24, 2018

That’s why Vacasa , a vacation rental property management company, caught my attention. It wouldn’t be possible if the company didn’t have a clear understanding of their niche— full service property management. The unique aspects of Vacasa’s business design include: Yield management technology that helps owners optimize pricing.

Case Study 100

Case Study Study Culture Guest Experience 100

Customer Bliss

APRIL 16, 2019

4 Case Studies of Customer Respect. It is a personalized tool that lets customers manage their energy costs from anywhere they can check and manage daily energy costs. Building a respect delivery machine, and that’s what the Make Mom Proud companies endeavor to do.

Case Study 174

Case Study Study Self Service Chief Customer Officer 174

Storyminers

APRIL 24, 2018

That’s why Vacasa , a vacation rental property management company, caught my attention. It wouldn’t be possible if the company didn’t have a clear understanding of their niche— full service property management. The unique aspects of Vacasa’s business design include: Yield management technology that helps owners optimize pricing.

Case Study 100

Case Study Study Culture Guest Experience 100

InMoment XI

FEBRUARY 27, 2009

Futurestep provides the solutions and the global reach that businesses and organizations need to identify, recruit and retain the right people, ranging from full-time executives and middle managers to temporary project-based professionals.

Case Study 200

Case Study Study Consulting Survey 200

InMoment XI

FEBRUARY 27, 2009

Futurestep provides the solutions and the global reach that businesses and organizations need to identify, recruit and retain the right people, ranging from full-time executives and middle managers to temporary project-based professionals.

Case Study 200

Case Study Study Consulting Survey 200

Beyond Philosophy

SEPTEMBER 8, 2022

Then, they needed the senior management to buy in on that project title. Hannah sailed the project in the organization with the executive management board, and it helped Patterson move her project deeper into Maersk. From there, the communication travels to senior management. Subscribe today right here.

Case Study 97

Case Study ROI Study Customer Experience 97

SuiteCX

MAY 25, 2016

Here are a few case studies: Start with the brand promise. A compelling brand story requires that employees as well as management all live the brand promise with everything they do. Customers must trust that companies won’t misuse their data, and companies must provide true value in the exchange.

Case Study 100

Case Study Study Customer Engagement Engagement 100

Grade.us

APRIL 28, 2020

” Your prospective clients have questions about your review management services. So, they create a review management case study to showcase the results they’ve achieved for other clients. A successful review management case study shows results. “See? Table of Contents.

Case Study 40

Case Study Study Management How To 40

Centercode

JANUARY 26, 2023

With this in mind, they came to Centercode’s Managed Betas team. Before they launched, however, they wanted validation that their first game, Basketball Dreams, had everything their players wanted. The result was a flood of objective, constructive feedback that helped the FSG team improve and launch their game with confidence.

Case Study 52

Case Study Study Feedback Management 52

CX Centric

MAY 6, 2021

This case study is an extract from The Customer Experience Playbook by Jonathan Daniels. All hospital employees received actionable insights relevant to their role e.g. the managers would receive immediate feedback after a patient visit, highlighting things like cleanliness and also the friendliness of the staff.

Case Study 52

Case Study Study Healthcare Hospitality 52

BlueOcean

MARCH 2, 2016

We collaborated closely between recruiters, coaches and management to ensure a seamless transition from recruitment to training to production within a supportive environment. The post Case Study: Sustaining Optimal Outbound Sales Support While Increasing our Workforce by over 50% appeared first on.

Case Study 120

Case Study Study Sales Automotive 120

InMoment XI

MARCH 28, 2022

Low-level NLP configuration Custom user interfaces Specific technology integrations Feedback loops for model training User and project management tools Database/warehouse hookups Upload wizards and connectors …. InMoment for Regulatory Compliance in Action: A Quick Case Study.

Case Study 493

Case Study Financial Analysis Healthcare 493

Confirmit

JULY 16, 2017

Providing global Market Research organizations with a complete, one-stop solution for outsourced Market Research services requires a clear understanding about all the operational and project management solutions that MR agencies need so they can focus on their core business. Market Research Case Studies.

Case Study 40

Case Study Study System Marketing 40

CX Centric

JANUARY 20, 2021

This case study is an extract from The Customer Experience Playbook by Jonathan Daniels. The school managed to achieve an overall 92% pass rate compared to the 65% pass rate it had achieved the previous year, all thanks to the approach which Marilyn took to salvage the school’s deteriorating exam results.

Case Study 52

Case Study Study Leadership Advertising 52

CX Centric

JANUARY 20, 2021

This case study is an extract from The Customer Experience Playbook by Jonathan Daniels. The school managed to achieve an overall 92% pass rate compared to the 65% pass rate it had achieved the previous year, all thanks to the approach which Marilyn took to salvage the school’s deteriorating exam results.

Case Study 52

Case Study Study Leadership Advertising 52

Circular Edge

JANUARY 19, 2024

Document Management and eSignature Workflows with Orchestrator & More Thursday, January 25 | 2pm EST This session will include several case studies from customers who overcame challenges associated with managing high volumes of documents and paper-based processes that required a lot of time and effort.

Management 52

Management Case Study Study Customers 52

CX Centric

JANUARY 20, 2021

This case study is an extract from The Customer Experience Playbook by Jonathan Daniels. The solution taken to this challenge was holistical as it was implemented starting from the manager/ supervisor of the store. The full book can be purchased here. Challenge: John D. customers and employees) of the establishment.

Case Study 52

Case Study Retail Study Customer Experience 52

inSided

FEBRUARY 24, 2021

As so often is the case in B2B SaaS, your company's success hinges on how successful you can make your customers (and your customers’ customers) with your product. Customer feedback, when managed correctly, is what paves the way for sustainable growth. But the tricky part is creating an effective workflow.

Case Study 52

Case Study Feedback Study B2B 52

Storyminers

FEBRUARY 24, 2021

Storytelling is not a new phenomenon at all – it’s just that ‘management’ is never looked upon with a storytelling angle. CREATING SOMETHING LIKE A VISION WITH STORYTELLING IS AT LEAST THINKABLE – BUT MANAGING AND DRIVING CHANGE? The post Storytelling as a management tool appeared first on StoryMiners.

Tools 173

Tools Management Leadership Case Study 173

Circular Edge

JANUARY 23, 2024

Realize an easier way to send, sign, track & manage eSignatures - all from within JD Edwards Thursday, January 25 | 2pm EST Hear several case studies from customers who overcame challenges associated with managing high volumes of documents and paper-based processes that required a lot of time and effort.

Management 52

Management Case Study Study Customers 52

Circular Edge

JANUARY 23, 2024

Realize an easier way to send, sign, track & manage eSignatures - all from within JD Edwards Thursday, January 25 | 2pm EST Hear several case studies from customers who overcame challenges associated with managing high volumes of documents and paper-based processes that required a lot of time and effort.

Management 52

Management Case Study Study Customers 52

inSided

DECEMBER 1, 2022

For many community managers, it’s not uncommon to build their community strategy from scratch when coming into an organization.

Case Study 52

Case Study Study Strategy Management 52

NobelBiz

DECEMBER 19, 2023

Have you ever wondered how call centers manage the overwhelming number of customer calls, especially those tricky situations that require immediate attention? The secret lies in effective escalation management, a crucial aspect often overlooked. This is where escalation management comes into play.

Call Center 106

Call Center Management Contact Center Wait Times 106

Confirmit

FEBRUARY 26, 2019

The ability to efficiently run and manage surveys in multiple languages and a focus on mobile data collection. The solutions that Confirmit provides include advanced panel management, on-platform translation capabilities, highly configurable survey design, and a seamless mobile experience. and Managing Director at Culturati.

Case Study 40

Case Study Consulting Study Survey 40

inSided

APRIL 7, 2021

A few years back, the need for a one-to-many customer feedback model at fast-growing event management platform Bizzabo became evident. With the sign-off from the leadership team, the journey to build a scalable and transparent customer feedback process began.

Case Study 52

Case Study Feedback Study Leadership 52

Beyond Philosophy

DECEMBER 8, 2014

One of the most important things they learned, however, was that improving Customer Experience starts with improving your Employee Experience and managing the pain of change for them. I mean there are only 24 hours in a day,” explained Kelly McAteer, Customer Experience Manager for Carter Machinery, in a recent phone call about the award. “We

Case Study 142

Case Study Employee Engagement Study Engagement 142

Second to None

JULY 3, 2018

We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights. The post Third-Party Retail Case Study: Paint Products appeared first on Second To None.

Case Study 54

Case Study Retail Study Comparison 54