ShepHyken

DECEMBER 21, 2020

How to Provide the Best Possible Customer Experience? GISuser) If you don’t have a well-planned customer service strategy, you are highly likely to lose business. According to Channels, after just one negative experience, 51% of customers will never do business with that company again. million customers.

Customer Service 155

Customer Service Airlines Tips Customer Service Strategies 155

ShepHyken

MAY 16, 2023

This can include follow-up from the salesperson, dealing with customer service for a problem, or any interaction you have with the company or brand after the sale is made. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service 121

Customer Service Advertising Customer Service Training Sales 121

ShepHyken

FEBRUARY 28, 2023

There is a trust gap between customers and the companies and brands they do business with. The two questions to ask that will define this gap are: Do you think your customers trust you? This is opinion.) Do your customers trust you? If you think your customers trust you, that’s a 100% score.

Chief Customer Officer 123

Chief Customer Officer Effort Score Policies Customer Service Training 123

ShepHyken

JUNE 6, 2022

Why Chick-fil-a Is One of the Most Loved Brands by John Dijulius. The DiJulius Group) Even as the demand for Chick-fil-A is at an all-time high, the private company will only grow at a pace they ensure they won’t jeopardize the brand experience. 15 Foolproof Strategies For Encouraging Repeat Purchases by Forbes Business Council.

Customer Service 67

Customer Service Loyalty Programs Hotels Loyalty 67

ShepHyken

MAY 17, 2021

How to handle customer complaints? 6 tips you must know by Alibaba.com. Alibaba.com) This article summarizes 4 common types of customer complaints and worked out 6 tips to handle them smartly and strategically. The sixth tip, which features specific verbiage to use, is very tactical. Follow on Twitter: @Hyken.

Customer Service 80

Customer Service Customer Retention Tips Brands 80

ShepHyken

NOVEMBER 15, 2021

My Comment: I love great examples of customer service, and this is exactly that. Lego is an internationally recognized brand – and a fun brand. Take a quick read and learn how they handle their customer service issues. It’s a great lesson from an iconic brand. You’ll love the four words.

Customer Service 72

Customer Service Metrics Social Media Retail 72

ShepHyken

JULY 22, 2019

Each week I read a number of customer service and customer experience articles from various resources. 8 Tips for Improving Social Media Customer Service by Fara Haron. Acquire) If you really want to get ahead in the game, nail down a great customer service strategy.

Social Media 117

Social Media Customer Service Trends Tips 117

ShepHyken

FEBRUARY 19, 2023

Each week, I read many customer service and customer experience articles from various resources. Getting someone to a customer service rep quickly who doesn’t give the customer the correct information destroys your goal of delivering a good experience. Consumers don’t just like these brands — they love them.

Customer Service 62

Customer Service Chatbots Culture Customer Service Training 62

ShepHyken

MAY 9, 2022

Consider these stats from the article: 67% of customers who frequently buy from the same company say they’re not necessarily loyal to that company. And 81% of consumers who define themselves as loyal to certain brands say they’d still buy from competitors if it was cheaper or more convenient to do so. Follow on Twitter: @Hyken.

Customer Service 67

Customer Service Tips e-support Loyalty 67

ShepHyken

MAY 23, 2022

Our customer service research found that convenience (as in no friction) makes price less relevant and gives companies and brands a competitive edge. This article emphasizes the importance of eliminating friction and shares some ideas to help your customer support team provide better service.

Customer Service 64

Customer Service Sports Tips Customer Service Training 64

ShepHyken

JUNE 28, 2021

Consider listing the companies/brands that closely resemble your organization. Can Disney’s Customer Service Model Work in Government? And, while you are there, be sure to click on the link that takes you to the article he shared last month, which is a list of the five things you should never say to a customer.

Customer Service 142

Customer Service Government Customer Service Training Loyalty 142

ShepHyken

APRIL 27, 2020

” 15 Customer Service Strategies To Help You Deliver A 5-Star Experience by Forbes Coaches Council. Forbes) If your company is struggling, transforming your customer support into a 5-star experience can inject new life into your business. Try these 15 tips from the members of Forbes Coaches Council.

Customer Service 82

Customer Service Government Hospitality Trends 82

ShepHyken

DECEMBER 23, 2019

Make Your Customer Service Ready For 2020 by CrazyCall. CrazyCall) Get insights, trends, tips, predictions, and advice from industry experts. Get your customer service ready for the next year with the Customer Service Trends 2020 eBook. Here are some tips to create a better CX.

Customer Service 100

Customer Service eBook Trends Tips 100

ShepHyken

SEPTEMBER 19, 2016

The Customer Service Strategies Behind Zappos’s Success by Sharpen. Sharpen) The power behind the Zappos brand and majority of their success is attributed to the power of fantastic customer service, which is often overlooked as a sales strategy. Here are my top five picks from last week.

Customer Service 0

Customer Service Chatbots Culture Tips 0

ShepHyken

MARCH 5, 2018

(HubSpot) Customer satisfaction is a measurement of a customer’s attitude toward a product, a service, or a brand. It’s usually measured by a customer satisfaction survey on a numerical scale. My Comment: A satisfied customer is not a loyal customer. We can learn a lot from good and bad service.

Customer Service 81

Customer Service Loyalty Programs Contact Center Chatbots 81

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. A Global Guru poll established him as one of the top ‘Customer Service Gurus’ in the world.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

ShepHyken

DECEMBER 4, 2017

Work to keep your existing customers and impress new ones so they will come back. As this article points out, and rightly so, “The poor state of customer service is your biggest opportunity.” ” 5 Last Minute Holiday Customer Service Tips You Can Employ Now by Emily Johnson.

Customer Service 0

Customer Service Government Poor Customer Service Case Study 0

ShepHyken

NOVEMBER 7, 2016

The author has some excellent examples of why customers are loyal to one brand over another. The Customer Advocacy Playbook: How to Create, Manage, and Grow an Effective Brand Advocacy Campaign by Sujan Patel. Good tips and tactics to turn an angry customer’s rant into a rave. Follow on Twitter: @Hyken.

Customer Service 124

Customer Service Loyalty Customer Success Resources 124

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. A Global Guru poll established him as one of the top ‘Customer Service Gurus’ in the world.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

SEPTEMBER 18, 2017

(Collective Campus) Establishing a detailed understanding of your customers is essential in achieving business goals and creating a customer experience that is a key competitive advantage today. My Comment: Let’s start this week’s top five with a short article that has three simple tips to help you better understand your customer.

Customer Service 82

Customer Service Hospitality Customer Centricity Competitive Advantage 82

Comm100

NOVEMBER 3, 2017

How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond. Where to Start.

Social Media 112

Social Media Course Training Marketing 112

Comm100

OCTOBER 8, 2016

To enhance your blog (or to get started), fill it with posts containing hot tips and relevant industry information. Providing your customers with relevant content will not only help them succeed with your products, but will also keep them coming back for more wisdom and guidance. Branding and Design Techniques. Loyalty Programs.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

ShepHyken

AUGUST 1, 2016

12 Unique Ways to Build Brand Loyalty Through Social Media by YEC. AllBusiness) Social media is an invaluable tool to help market your brand, but what good is it without a target audience? My Comment: Social media enhances the customer experience. It’s a brand builder. For information contact or www.hyken.com.

Social Media 48

Social Media Customer Service Self Service B2C 48

ShepHyken

MARCH 13, 2017

If that is the case, then social media customer service (also known as “social care”) falls into that category. 89% of social media messages to brands go ignored. If you’re a millennial founder, here are some tips to help you and your team offer witty and effective customer support on social media.

Social Media 89

Social Media Customer Service Infographics Retail 89

ShepHyken

JULY 17, 2017

How Enterprise Chatbots Platforms Will Change Customer Service by Murray Newlands. Business2Community) The key to good customer care is making your customer’s experience with your brand seamless, easy, and great. However, because customers are more informed than ever, they expect more.

Customer Service 30

Customer Service Net Promoter Score Chatbots Effort Score 30