ShepHyken

DECEMBER 12, 2023

I share how to create the experience that makes customers want to do business with the company, not just buy the product. So, be “freaky fast” in responding to your customers’ calls or emails – or any other way customers reach out to you. Always Do What You Say and More – One way to blow credibility is to not do what you promise.

Sales 90

Sales Customer Experience Tips Customer Service Training 90

ShepHyken

AUGUST 16, 2021

Each week I read many customer service and customer experience articles from various resources. 16 Great Customer Service Tips and Examples by Tom Coombe. Small Business Trends) Customer service in the U.S. My Comment: Great customer service isn’t rocket science.

Customer Service 88

Customer Service Social Media Tips Multi-Channel 88

ShepHyken

NOVEMBER 14, 2023

Fulfillment: At the tip of the pyramid model is fulfillment. This corresponds to Emotional Connection on the Customer Hierarchy of Needs. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

Insurance 146

Insurance Employee Experience Culture Customer Service Training 146

ShepHyken

DECEMBER 21, 2020

How to Provide the Best Possible Customer Experience? GISuser) If you don’t have a well-planned customer service strategy, you are highly likely to lose business. According to Channels, after just one negative experience, 51% of customers will never do business with that company again. by GISuser.

Customer Service 153

Customer Service Airlines Tips Customer Service Strategies 153

Bill Quiseng

DECEMBER 13, 2021

What Are Some Customer Service Strategies I Can Implement Today? Not sure where to start to improve your customer service quality? Try some of these strategies below to guide your business. If you’re ready to rebuild your customer service strategy for the better, start with writing a mission statement.

Customer Retention 173

Customer Retention Customer Service B2C Customer Service Strategies 173

ShepHyken

MAY 16, 2023

They entice you with marketing messages, advertising, and anything else that could tip the scale to move a customer from thinking about buying to actually making the purchase. Marketing messages and advertising campaigns create credibility. A salesperson’s promises make you feel good about doing business with them and their company.

Customer Service 120

Customer Service Advertising Customer Service Training Sales 120

ShepHyken

FEBRUARY 28, 2023

While 61% claim they want to improve trust with customers, only 19% have members in the C-suite dedicated to the effort. So, here’s your bonus tip: Consider adding a Chief Customer Officer, or similar position, to your organization. Get more information on The Customer Focus ™ customer service training programs.

Chief Customer Officer 123

Chief Customer Officer Effort Score Policies Customer Service Training 123

ShepHyken

NOVEMBER 2, 2022

If you are showing interest in customers outside of their wallets, you’re nurturing relationships. The customer experience shouldn’t just be a non-stop sales pitch. . Make your customers smarter. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.

Customer Service Training 127

Customer Service Training Customer Retention Customers Sales 127

ShepHyken

OCTOBER 13, 2021

The way you communicate, what you communicate, and how often you communicate can create the experience that gives a customer the confidence to continue doing business with you. . So, with that in mind, here are three communication tips that will help drive customer loyalty and move them to say, “I’ll be back.” .

Loyalty 104

Loyalty Social Media Tips Communication 104

ShepHyken

JULY 22, 2019

Each week I read a number of customer service and customer experience articles from various resources. 8 Tips for Improving Social Media Customer Service by Fara Haron. Acquire) If you really want to get ahead in the game, nail down a great customer service strategy.

Social Media 115

Social Media Customer Service Trends Tips 115

ShepHyken

JUNE 6, 2022

(Forbes) 15 Forbes Business Council members shared some foolproof methods businesses can use to persuade customers to purchase products again. Below are their tried-and-true tips to get customers interested and hold their attention. And it all starts with the first contact when the customer visits the website.

Customer Service 67

Customer Service Loyalty Programs Hotels Loyalty 67

ShepHyken

FEBRUARY 2, 2022

While a clean car wasn’t officially on the menu, it was an additional service they offered. This was a great way to keep the valets busy during slower times and make them some extra money when the customers generously tipped them for an amazing experience. . Follow on Twitter: @Hyken. Copyright © MMXXI, Shep Hyken).

Hotels 125

Hotels Touchpoint Customer Service Training Tips 125

ShepHyken

NOVEMBER 15, 2021

Ace Hardware Goes Thanksgrilling in Customer Service Strategy by Judy Mottl. Retail Customer Experience) Ace Hardware is going all out in stores this Thanksgiving to help customers not only find the right grill equipment but also chef tips on making the feast a success. Follow on Twitter: @Hyken.

Customer Service 71

Customer Service Metrics Social Media Retail 71

ShepHyken

DECEMBER 4, 2019

That table has a different server and I’m not sure how we would divide the tips.”. Interesting answer—she wasn’t sure how the servers could divide the tips…. While I appreciated her honest response, it seemed like she was more interested in how tips were split between employees than in taking care of customers.

Tips 117

Tips Training Customer Service Training Customer Focused 117

ShepHyken

DECEMBER 18, 2019

Last week, I shared ten ideas to drive a better customer experience in 2020. As promised, I’m back with ten more tips. Without any further delay, here are ten more ways to create a better customer experience in 2020. If you want to have a great customer experience, you must focus on your employee experience.

Customer Service 122

Customer Service Customer Experience Tips Social Media 122

ShepHyken

MAY 23, 2022

Our customer service research found that convenience (as in no friction) makes price less relevant and gives companies and brands a competitive edge. This article emphasizes the importance of eliminating friction and shares some ideas to help your customer support team provide better service. Follow on Twitter: @Hyken.

Customer Service 64

Customer Service Sports Tips Customer Service Training 64

ShepHyken

MAY 17, 2021

How to handle customer complaints? 6 tips you must know by Alibaba.com. Alibaba.com) This article summarizes 4 common types of customer complaints and worked out 6 tips to handle them smartly and strategically. The sixth tip, which features specific verbiage to use, is very tactical. Follow on Twitter: @Hyken.

Customer Service 78

Customer Service Customer Retention Tips Brands 78

ShepHyken

MAY 9, 2022

Are your customers coming back out of true loyalty, habit, or some other reason? Tips to Providing Excellent Customer Service by Abdul Mooez. Vents) Almost two-thirds of customers say they’ve had customer fury as a result of a customer service or support engagement. Follow on Twitter: @Hyken.

Customer Service 67

Customer Service Tips e-support Loyalty 67

ShepHyken

JUNE 20, 2023

territories, such as Puerto Rico. From these stories – and there are plenty more just like them – here are a few lessons we can take away: Customer Service Training: Many problems can be avoided with good customer service training. mainland and U.S. Connect with Shep on LinkedIn.

Customer Service 67

Customer Service Customer Service Training Travel Entertainment 67

ShepHyken

DECEMBER 11, 2019

Share content that is all about the customer and not about the company. There you have it—your first ten tips to make 2020 your best year of customer service and experience yet. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Customer Service 118

Customer Service Customer Experience Fashion Video 118

ShepHyken

JULY 4, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Conference 127

Conference Customer Service Training Customer Service Study 127

ShepHyken

FEBRUARY 19, 2023

Each week, I read many customer service and customer experience articles from various resources. In our customer service research , 40% of the thousand+ consumers we surveyed admitted to yelling at a customer service agent. Here are my top five picks from last week. 33% admitted they cussed.)

Customer Service 62

Customer Service Chatbots Culture Customer Service Training 62

ShepHyken

OCTOBER 12, 2022

The ones your customers are using. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Social Media 156

Social Media Customer Service Customer Care Customer Service Training 156

ShepHyken

AUGUST 3, 2016

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post 4 Tips for Ensuring Your Customers Are Treated Better appeared first on Shep Hyken.

Tips 48

Tips Policies Customer Service Training CRM 48

ShepHyken

JUNE 28, 2021

And, while you are there, be sure to click on the link that takes you to the article he shared last month, which is a list of the five things you should never say to a customer. Communicating CX: 12 Tips for Talking About Customer Experience by Jeannie Walters, CCXP. Here you will find more experts to learn from.

Customer Service 141

Customer Service Government Customer Service Training Loyalty 141

ShepHyken

MAY 10, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

How To 64

How To Policies Customer Service Training Training 64

ShepHyken

APRIL 27, 2020

” 15 Customer Service Strategies To Help You Deliver A 5-Star Experience by Forbes Coaches Council. Forbes) If your company is struggling, transforming your customer support into a 5-star experience can inject new life into your business. Try these 15 tips from the members of Forbes Coaches Council.

Customer Service 80

Customer Service Government Hospitality Trends 80

ShepHyken

MARCH 18, 2019

1 0 Tips to Build a Customer Centric Work Culture by Vandita Grover. MarTech Advisor) We list 10 customer experience (CX) tips that will establish customer centricity as the core philosophy of your organization and help create a customer-focused environment across your company. Follow on Twitter: @Hyken.

Net Promoter Score 86

Net Promoter Score Customer Service Omni-Channel Customer Centricity 86

ShepHyken

JUNE 6, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Video 84

Video Advertising Customer Service Training Consumers 84

ShepHyken

SEPTEMBER 19, 2016

Each week I read a number of customer service articles from various online resources. The Customer Service Strategies Behind Zappos’s Success by Sharpen. 10 Tips For Making Customers Feel Welcome by Richard R. TCFCR) Here are my ten tips for making customers feel welcome.

Customer Service 0

Customer Service Chatbots Culture Tips 0

ShepHyken

JANUARY 29, 2018

Of note is that customer satisfaction has dropped by almost three percent and small businesses are struggling to keep up. At the end, there is a good summary of tips to improve a company’s customer service. You’ll find many great ideas, strategies, and tips to take your customer experience to a higher level.

Customer Service 92

Customer Service Social Media Tips Trends 92

ShepHyken

DECEMBER 23, 2019

Make Your Customer Service Ready For 2020 by CrazyCall. CrazyCall) Get insights, trends, tips, predictions, and advice from industry experts. Get your customer service ready for the next year with the Customer Service Trends 2020 eBook. Here are some tips to create a better CX.

Customer Service 100

Customer Service eBook Trends Tips 100

ShepHyken

NOVEMBER 25, 2020

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 143

Customer Service Leadership Training Customer Service Training 143

ShepHyken

SEPTEMBER 18, 2017

(Collective Campus) Establishing a detailed understanding of your customers is essential in achieving business goals and creating a customer experience that is a key competitive advantage today. My Comment: Let’s start this week’s top five with a short article that has three simple tips to help you better understand your customer.

Customer Service 81

Customer Service Hospitality Customer Centricity Competitive Advantage 81

ShepHyken

JANUARY 23, 2017

Let’s look at three ways you can use marketing and customer experience to engage your customers. My Comment: This excellent article has three powerful tips. I especially love number three… that prospective customers watch how you treat current customers. For information contact or www.hyken.com.

Self Service 48

Self Service Social Media Customer Service Fashion 48

ShepHyken

NOVEMBER 19, 2018

About halfway into the article, there was a profound comment by Professor Fader: “We are not going to judge ourselves by the least happy customer, we are going to judge ourselves by the most valuable customers.”. Harnessing the Power of Video for Customer Service: 5 Tips by Sean Gordon. Follow on Twitter: @Hyken.

Customer Service 85

Customer Service Self Service Customer Centricity Video 85

ProProfs Chat

MAY 1, 2020

You need to take into account their expectations, needs, and final feedback for your services to create an excellent customer service training program. To create an awesome training program, you can use an online customer service training software that: Engages customer service operators till the end.

Customer Service Training 85

Customer Service Training Training Customer Service e-support 85