ShepHyken

SEPTEMBER 28, 2020

Each week I read a number of customer service and customer experience articles from various resources. CX50 2020: Great customer experience starts with company culture by Morag Cuddeford-Jones. Level-up Your Customer Service With These 4 Dynamite Strategies by Tom Sagi.

Customer Service 75

Customer Service Culture Poor Customer Service Contact Center 75

ShepHyken

JULY 22, 2019

Each week I read a number of customer service and customer experience articles from various resources. 8 Tips for Improving Social Media Customer Service by Fara Haron. Acquire) If you really want to get ahead in the game, nail down a great customer service strategy.

Social Media 117

Social Media Customer Service Trends Tips 117

ShepHyken

FEBRUARY 19, 2023

Each week, I read many customer service and customer experience articles from various resources. The gold in the article is his simple three-step approach to building a customer-focused culture. It’s no easy task, as customers’ wants and needs move quickly. Of course, you would!)

Customer Service 62

Customer Service Chatbots Culture Customer Service Training 62

ShepHyken

MAY 17, 2021

Each week I read a number of customer service and customer experience articles from various resources. How to handle customer complaints? Alibaba.com) This article summarizes 4 common types of customer complaints and worked out 6 tips to handle them smartly and strategically. Guess what?

Customer Service 80

Customer Service Customer Retention Tips Brands 80

ShepHyken

MAY 23, 2022

Each week I read many customer service and customer experience articles from various resources. Customer Experience Leaders Can Learn from Baseball by Lynn Hunsaker. 3 Common Customer Complaints and How to Address Them by DP Taylor. Here are my top five picks from last week.

Customer Service 64

Customer Service Sports Tips Customer Service Training 64

ShepHyken

APRIL 27, 2020

Each week I read a number of customer service and customer experience articles from various resources. ” 15 Customer Service Strategies To Help You Deliver A 5-Star Experience by Forbes Coaches Council. My Comment: Creating a good customer experience is more than a strategy.

Customer Service 82

Customer Service Government Hospitality Trends 82

ShepHyken

APRIL 1, 2019

Each week I read a number of customer service and customer experience articles from various resources. Customer Service Is Poised for an AI Revolution by Vala Afshar. ZDNet) AI is viewed by customer service decision makers and agents alike as a boon to the customer and employee experience.

Customer Service 99

Customer Service Social Media Chatbots Trends 99

ShepHyken

MAY 16, 2022

Each week I read many customer service and customer experience articles from various resources. Are You Tracking the Customer Service Metrics That Really Count? Be a ‘Method Customer’ to Improve Customer Experience by Justin Racine. Here are my top five picks from last week.

Customer Service 64

Customer Service Net Promoter Score Airlines Customer Journeys 64

ShepHyken

JUNE 28, 2021

Each week I read many customer service and customer experience articles from various resources. America’s Best Customer Service Companies by Newsweek. Consider listing the companies/brands that closely resemble your organization. Can Disney’s Customer Service Model Work in Government?

Customer Service 142

Customer Service Government Customer Service Training Loyalty 142

ShepHyken

AUGUST 13, 2018

Each week I read a number of customer service and customer experience articles from various resources. Are You Making This Critical Connection With Your Customers to Strengthen Relationships and Drive Loyalty? Customers are getting more comfortable with alternative support channels. by Steve Bernstein.

Customer Service 72

Customer Service Loyalty B2C Study 72

ShepHyken

NOVEMBER 7, 2016

Each week I read a number of customer service articles from various online resources. What’s stopping your customers from being loyal? Graham Jones) Most business leaders appreciate that 80% of their profits come from 20% of their customers. Your Secret Weapon to Winning Your Customers’ Loyalty by Sonia Thompson.

Customer Service 124

Customer Service Loyalty Customer Success Resources 124

ShepHyken

MAY 9, 2022

Each week I read many customer service and customer experience articles from various resources. Customer Experience Conundrum: Fix Bad Experiences or Make Good Ones Better? Are your customers coming back out of true loyalty, habit, or some other reason? Here are my top five picks from last week.

Customer Service 67

Customer Service Tips e-support Loyalty 67

ShepHyken

JANUARY 17, 2022

Each week I read many customer service and customer experience articles from various resources. 7 Customer Service Skills Every Business Needs by Renee Johnson. The Tech Report) Much of the customer mindset will remain a mystery. He’s worked with some of the biggest brands in the world.

Customer Journeys 67

Customer Journeys Customer Service Retail Touchpoint 67

ShepHyken

DECEMBER 23, 2019

Each week I read a number of customer service and customer experience articles from various resources. Customer Service Pet Peeves That’ll Make Your Customers Cringe in 2020 by SmarterCX Team. MarTech Advisor) The customer journey is no longer confined to the process of completing a transaction.

Customer Service 100

Customer Service eBook Trends Tips 100

ShepHyken

DECEMBER 6, 2021

Each week I read many customer service and customer experience articles from various resources. 3 Ways to Move From Customer Service to Customer Care by Patrick McCullough. Destination CRM) What’s the difference between customer service and customer care?

Self Service 67

Self Service Customer Service Chatbots Customer Care 67

ShepHyken

FEBRUARY 27, 2017

Each week I read a number of customer service articles from various online resources. The 7 Best Retailers for Customer Service b y Jamie Grill-Goodman. The “20th Annual Mystery Shopping Study” recognizes seven retailers who excel in customer service. Learn what they are doing right.

Customer Service 48

Customer Service Self Service Retail Loyalty 48

ShepHyken

MARCH 5, 2018

Each week I read a number of customer service and customer experience articles from various resources. What’s the Difference Between Customer Satisfaction and Customer Loyalty? HubSpot) Customer satisfaction is a measurement of a customer’s attitude toward a product, a service, or a brand.

Customer Service 81

Customer Service Loyalty Programs Contact Center Chatbots 81

ShepHyken

APRIL 23, 2018

Each week I read a number of customer service and customer experience articles from various resources. The Secret To Superior Customer Experience by Denise Lee Yohn. When it comes to customer service, simple means clear and easy-to-understand. AI – Customer Experience Friend Or Foe?

Customer Service 79

Customer Service Employee Engagement Study Conference 79

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. John is an “Ex-Disney Guy” and Customer Experience Coach. He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

ShepHyken

SEPTEMBER 19, 2016

Each week I read a number of customer service articles from various online resources. The Customer Service Strategies Behind Zappos’s Success by Sharpen. TCFCR) Here are my ten tips for making customers feel welcome. favorite is the first one, which is to “Give customers hope.”

Customer Service 0

Customer Service Chatbots Culture Tips 0

ShepHyken

SEPTEMBER 18, 2017

Each week I read a number of customer service articles from various online resources. 3 Techniques to Help you Really Understand your Customers by Shay Namdarian. Finding A Company You Love Regardless Of Product: Lessons In Customer Service by Murph Krajewski. Here are my top five picks from last week.

Customer Service 82

Customer Service Hospitality Customer Centricity Competitive Advantage 82

ShepHyken

APRIL 30, 2018

Each week I read a number of customer service and customer experience articles from various resources. 16 Statistics Showing Data’s Influence on Customer Experience by Tricia Morriss. My Comment: Data and personalization ate HOT topics in marketing and customer experience. Some are exciting.

Net Promoter Score 82

Net Promoter Score Customer Service Self Service NPS 82

ShepHyken

JULY 31, 2017

Each week I read a number of customer service and experience articles from various online resources. By the way, it’s usually not the product that causes the customer to become angry. NPS Benchmarks) Today, we will explore some the most prominent technology brands and their Net Promoter® Score achievements.

Net Promoter Score 0

Net Promoter Score Customer Service Hotels Effort Score 0

ShepHyken

AUGUST 20, 2018

Each week I read a number of customer service and customer experience articles from various resources. T-Mobile is completely overhauling how its customer service works by Chris Welch. The Verge) Team of Experts launches nationwide today for postpaid customers. Follow on Twitter: @Hyken.

Customer Service 69

Customer Service B2B B2C Innovation 69

Integrity Solutions

SEPTEMBER 28, 2023

In This Post You Will Learn: What Does Customer Service Mean? The Impact Of A Customer Service Culture Enhancing Customer Service With A Sales Mindset Importance Of A Customer Service Strategy The Customer Experience Journey Contact Center Training Integrity Service® Customer Service Training What Does Customer Service Mean?

Customer Service Training 111

Customer Service Training Training Customer Service Contact Center 111

ShepHyken

AUGUST 1, 2016

Each week I read a number of customer service articles from various online resources. 12 Unique Ways to Build Brand Loyalty Through Social Media by YEC. AllBusiness) Social media is an invaluable tool to help market your brand, but what good is it without a target audience? It’s a brand builder.

Social Media 48

Social Media Customer Service Self Service B2C 48

ShepHyken

OCTOBER 23, 2017

Each week I read a number of customer service articles from various online resources. The likelihood that people will spend more and buy more often dramatically increases when you personalize your customer’s experience. Study: Consumers rate privacy, transparency, and trust over customer service by Andrew Birmingham.

Customer Service 74

Customer Service Retail Customer Service Training Measurement 74

ShepHyken

JULY 31, 2017

Each week I read a number of customer service and experience articles from various online resources. By the way, it’s usually not the product that causes the customer to become angry. NPS Benchmarks) Today, we will explore some the most prominent technology brands and their Net Promoter® Score achievements.

Net Promoter Score 51

Net Promoter Score Customer Service Hotels Effort Score 51

ShepHyken

DECEMBER 12, 2016

Each week I read a number of customer service articles from various online resources. Is Your Digital Marketing Strategy Ready for an AI Intervention? These are just a few of the ways consumers describe interactions they consider to be “Moments o f Wow” with their favorite brands. by Tara Thomas. Surprising.

Omni-Channel 48

Omni-Channel Social Media Customer Service Contact Center 48

ShepHyken

MAY 30, 2022

Each week I read many customer service and customer experience articles from various resources. CustomerThink) Considering the cost of attracting new customers ­– one estimate is seven times more than keeping existing ones – many companies would do better to focus on retaining their engaged enrollees.

Customer Service 13

Customer Service Rewards Programs Poor Customer Service Self Service 13

ShepHyken

JULY 17, 2017

Each week I read a number of customer service and experience articles from various online resources. How Enterprise Chatbots Platforms Will Change Customer Service by Murray Newlands. Business2Community) The key to good customer care is making your customer’s experience with your brand seamless, easy, and great.

Customer Service 30

Customer Service Net Promoter Score Chatbots Effort Score 30

ShepHyken

SEPTEMBER 10, 2018

Each week I read a number of customer service and customer experience articles from various resources. Five Musts For Delivering ‘Legendary’ Customer Care On Social Channels by Andrew Kokes. Repeat customers spend more and can eventually become loyal customers. Follow on Twitter: @Hyken.

Customer Service 13

Customer Service Social Media Poor Customer Service Customer Care 13

Michel Falcon Experience

OCTOBER 21, 2019

To put it another way, their engineering, business development, and brand teams are much larger than their customer service or HR teams and receive a larger piece of their operating budget. These companies are focused on customer acquisition through PPC, Facebook ads, expensive sales seminars, influencer marketing and more.

Customer Journeys 111

Customer Journeys Customer Service Company Customer Centricity 111

ShepHyken

AUGUST 31, 2020

Each week I read a number of customer service and customer experience articles from various resources. How to Prevent Customer Churn with Retention Marketing by Lauren Pope. Learning Hub) Attracting new customers is cool and all, but do you know how to keep them around? Still, I liked this article a lot.

Customer Service 106

Customer Service Social Media Customer Service Training Infographics 106

ShepHyken

FEBRUARY 12, 2018

Each week I read a number of customer service and customer experience articles from various resources. Why Customer Service is a Double-Edged Sword and How to Keep it From Killing Your Brand by Lisa Callahan. MartTech Exec) “It’s tough to be in a customer-facing position these days.

Net Promoter Score 78

Net Promoter Score Customer Service Infographics B2C 78

ShepHyken

MARCH 13, 2017

Each week I read a number of customer service articles from various online resources. If that is the case, then social media customer service (also known as “social care”) falls into that category. 89% of social media messages to brands go ignored. Here are my top five picks from last week.

Social Media 89

Social Media Customer Service Infographics Retail 89

ShepHyken

DECEMBER 17, 2018

Each week I read a number of customer service and customer experience articles from various resources. Why Customer Experience Has Never Been More Vital by Samantha Paxson. Unhappy employees have a negative impact on customers, and the opposite is true. Employees treated right will treat customers right.

Customer Service 78

Customer Service Trends Customer Care Case Study 78