Securing Brand Loyalty In The Third Wave Of CX
InMoment XI
MAY 17, 2024
In a recent podcast featuring Simon Fraser, VP Insights and Consultancy at InMoment, and Stanford Swinton, key strategies to secure brand loyalty amidst the evolving landscape of customer experience (CX) were discussed. However, this approach has matured, shifting towards a deeper understanding of customer behaviour and feedback loops.
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