GetFeedback

JUNE 12, 2018

Salesforce Pardot centralizes marketing initiatives into cohesive customer journeys and maps response patterns into sales leads. You can now have two-way conversations with prospects using GetFeedback surveys, and move beyond guessing to knowing what customers want. Introducing GetFeedback for Pardot. Not on one of those plans?

Feedback 225

Feedback Net Promoter Score Marketing Social Media 225

GetFeedback

AUGUST 7, 2019

Surveys can be distributed across any channel, like email or SMS , immediately after a work order is closed so your feedback program is instant and automated. Connect your GetFeedback survey to your Salesforce org. Pull in customer data from Salesforce to personalize the survey experience.

Telecommunications 170

Telecommunications Transportation Survey Feedback 170

GetFeedback

FEBRUARY 12, 2019

Today we’re excited to announce the newest addition to our suite of survey distribution channels: SMS. This traction carries over to customer experience initiatives, with SMS surveys garnering open rates of nearly 100% and response rates of nearly 50%. Bottom line: SMS surveys work. What do SMS surveys look like at GetFeedback?

Omni-Channel 236

Omni-Channel Transportation Comparison Survey 236

GetFeedback

AUGUST 17, 2018

If your survey results are collecting dust in a spreadsheet, then probably not. The best way to drive immediate results with customer feedback is to integrate it with Salesforce, your source of truth for all things customer experience. That way, the customer receives a survey at precisely the right moment.

Net Promoter Score 150

Net Promoter Score Feedback Effort Score Survey 150

GetFeedback

JUNE 27, 2018

Feedback is a gold mine for businesses, but sending surveys and analyzing the results takes time. And today, we’ve added two more features to help you streamline survey development: Multi-Language Surveys and Draft Mode. Reach global audiences with Multi-Language Surveys. Take advantage of these features today.

Survey 170

Survey Feedback Connections Data 170

GetFeedback

JANUARY 27, 2020

Implement a powerful VoC program with Salesforce. You may not be aware, but GetFeedback is the leading customer feedback solution for Salesforce. Leveraging the flexibility of GetFeedback with your Salesforce instance is a simple, effective way to create an end-to-end program. Step 3: Integrate your program with Salesforce.

How To 221

How To Customer Journeys Feedback Survey 221

GetFeedback

OCTOBER 16, 2018

This isn’t as easy as it may seem—Salesforce reports that about 70% of CRM data “goes bad” or becomes obsolete annually. Shepherd your Salesforce CRM data. Auditing your CRM data doesn’t stop with your Salesforce platform. Find out if there is duplicate data across your Salesforce CRM and other data systems.

CRM 250

CRM System Data Customer Relationship Management 250

GetFeedback

FEBRUARY 13, 2019

To monitor the effectiveness of their programs, the volunteer centre uses GetFeedback for Salesforce to keep a pulse on their volunteers and partners. Volunteers receive a Satisfaction Survey 6 weeks after they register on I-VOL , the national volunteer database, to ensure a positive experience. That is our core work.

Survey 199

Survey Measurement Government Feedback 199

GetFeedback

MARCH 15, 2019

At GetFeedback, we know email is a powerful survey distribution channel. For this reason, we make it easy to build beautiful and engaging surveys that can be emailed in a way that makes sense for your business. Automate in GetFeedback using Salesforce. Send from Salesforce. Read more in our help articles.

Survey 150

Survey Analytics Feedback Data 150

GetFeedback

SEPTEMBER 12, 2018

But if you’re using a traditional form that doesn’t integrate with Salesforce, you may be missing out on key data and costing your team more time and energy. Salesforce case forms. Even better, it can double as a contact form and a lead gen form, creating new leads or updating existing contacts in Salesforce. The solution?

CRM 150

CRM Survey Connections Data 150

GetFeedback

MARCH 1, 2019

We’re proud to be the #1-rated survey solution for Salesforce —you can’t provide great customer experience unless your customer data is integrated with your CRM for real-time feedback and response. But we’re more than a survey company. We’re seamlessly integrated into Salesforce. That’s where GetFeedback comes in.

Customer Experience 186

Customer Experience Competitive Advantage CRM Omni-Channel 186

GetFeedback

FEBRUARY 10, 2020

I was asked about sending surveys and tracking the responses in Salesforce and I said that it was doable. The day after their visit, we send the customer a survey asking for a 1-5 rating on our 3 service areas: Hospitality, Wine, and Food. As it relates to our specific CX program, all of our data is mapped to Salesforce.

Self Service 218

Self Service Hospitality Survey Effort Score 218

GetFeedback

APRIL 30, 2018

That’s why quick, transactional surveys are gaining popularity. Top 3 Marketing Surveys. Website Surveys. With website surveys , you can specify which pages you want your survey to appear on, as well as design different surveys for specific pages on your site. Blog Surveys.

Survey 207

Survey Marketing Self Service Feedback 207

GetFeedback

DECEMBER 27, 2018

The benefits of online surveys are vast. In fact, Pew Research noted that online surveys are one of the cheapest, most convenient means of data collection that include very limited influence from social bias. 4 Ways to Distribute Online Surveys. Send email surveys. Do you only want to target just customers?

Survey 199

Survey How To Social Media Feedback 199

Lumoa

DECEMBER 15, 2022

They can do this based on the feedback they get in a survey asking email subscribers which one they work in. For example, a personal injury law firm could survey current clients to determine which topics they were most confused about, making them seek professional help. Customer Surveys. Types of Voice of Customer Analytics.

Voice of Customer 236

Voice of Customer Analytics Social Media How To 236

GetFeedback

DECEMBER 26, 2018

Review sites like Yelp, Angie’s List, G2Crowd, and Salesforce AppExchange are ripe with feedback, and you can bet potential customers are reading it as they evaluate your business. Survey customers. Customer surveys are one of the best tools you can use to measure brand perception. Read online reviews.

Measurement 262

Measurement Brands Net Promoter Score Social Media 262

GetFeedback

OCTOBER 3, 2018

And we got to connect with amazing people along the way, from the customer success and support gurus who are using Salesforce for good to the admins who make it all possible. Megan Burton and Kelly Spillson from the Salesforce Customer Success Team talked about measuring customer service with GetFeedback for Service Cloud.

Survey 150

Survey Measurement Customer Success Metrics 150

GetFeedback

DECEMBER 26, 2018

The most common way is by sending customer satisfaction (CSAT) surveys, which ask customers to rate their experiences and share open-ended feedback. A CSAT survey gives unhappy customers a convenient channel to voice their issues, and it gives the company an opportunity to regain that customer’s trust before it’s too late.

Customer Satisfaction 286

Customer Satisfaction Measurement How To Net Promoter Score 286

GetFeedback

AUGUST 5, 2019

Six years ago, GetFeedback started on a journey to give companies a better way to listen to their customers – through surveys. And with that goal we’ve always focused on Salesforce as the #1 CRM that houses that customer data. appeared first on GetFeedback Blog.

Innovation 170

Innovation CRM Feedback Analytics 170

GetFeedback

DECEMBER 21, 2018

Learn about the top two customer surveys for predicting and increasing customer retention. The Net Promoter Score (NPS) survey is a reliable way to measure customer loyalty. Learn more about Net Promoter Score surveys. This is simple when you integrate surveys with Salesforce. Learn more about product surveys.

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

GetFeedback

NOVEMBER 12, 2018

Creating a customer survey is hard work. We know how painful this process can be, which is why we’ve created a pre-survey checklist to put your nerves at ease and help you launch the perfect customer survey. Creating your customer survey. You can easily turn these type of questions into separate items on your survey.

Survey 230

Survey Multi-Channel Social Media CRM 230

GetFeedback

DECEMBER 10, 2018

On the rating system, people who select 9 or 10 on the survey are considered promoters, as shown in green. But to make a truly significant impact to your NPS score, you should take action in real-time with Salesforce, which we’ll discuss shortly. Our NPS survey is optimized for analytics and action. NPS calculation.

NPS 210

NPS Net Promoter Score Survey Analytics 210

GetFeedback

APRIL 1, 2019

With all this focus on alternative survey distribution channels, you may think that emails are going the way of the rotary phone, but that couldn’t be any further from the truth. Email surveys are still the tried-and-tested avenue most brands use to collect feedback from their customers. .

Survey 220

Survey Net Promoter Score NPS Feedback 220

GetFeedback

APRIL 3, 2019

We recently released a Post Purchase Survey on yeti.com and yeticustomshop.com that gives us feedback regarding to the whole website journey. GetFeedback seamlessly integrates with Salesforce. Everything flows back and forth very easily and the customization is almost limitless with how you can control the data coming into Salesforce.

Feedback 220

Feedback Omni-Channel Self Service Analytics 220

GetFeedback

MAY 9, 2019

It often requires complex workflows in Salesforce, which means time and energy from a dedicated Salesforce administrator. Plus, our robust Salesforce integration helps make your response plan even more efficient and effective. The post New and Improved: GetFeedback Actions appeared first on GetFeedback Blog.

NPS 170

NPS Survey Feedback Tips 170

GetFeedback

FEBRUARY 7, 2020

Pro Tip: Here at GetFeedback we recommend always sending out CSAT surveys immediately after a customer interaction. You should also aim to use the customer’s preferred channel; if they contacted you via chat, provide the CSAT survey via chat as soon as the conversation ends. Building your survey program.

NPS 199

NPS Net Promoter Score Effort Score Survey 199

GetFeedback

MARCH 25, 2019

Post-chat surveys are the best method to measure if you’ve successfully implemented your live chat customer service program. Benefits of using a post-chat survey. To reap these benefits, you need a solid post-chat survey that engages customers and provides real insights. . Keep the post-chat survey brief.

Survey 186

Survey Effort Score Net Promoter Score How To 186

GetFeedback

JANUARY 28, 2019

The results from Net Promoter Score (NPS) surveys are the most underutilized tool in business. Okay, it’s a bold statement, but the potential locked up inside your NPS survey results is huge. Here are 5 ways to turn your NPS survey results into actionable insight. Combine NPS survey results with your CRM.

NPS 246

NPS Survey Net Promoter Score CRM 246

GetFeedback

SEPTEMBER 19, 2018

When it comes to collecting customer feedback, most people think of a traditional Net Promoter Score survey. Automatically trigger a survey after every support case is closed to better understand the customer experience. Pro Tip: Embed your survey right inside your Live Agent chat window , so feedback is only a click away.

Survey 199

Survey Net Promoter Score Data Effort Score 199

AskNicely

NOVEMBER 28, 2017

We’re excited to remedy this situation with Feature Roundup, a new AskNicely blog series. Salesforce Integration Trial Access. Now any account type — from Starter to Professional — can activate the Salesforce integration on it’s own discrete 14 day trial period. setting/reccommend/salesforce[/accountlink].

Net Promoter Score 150

Net Promoter Score NPS Feedback Survey 150

GetFeedback

AUGUST 31, 2018

Surveys are an essential tool for businesses that care about connecting with their customers. And with GetFeedback, you can create branded surveys that look flawless on any device—desktop or mobile. But we know great survey design is just the first step to collecting powerful customer insights. The results?

Survey 170

Survey Self Service Effort Score Knowledge Base 170

GetFeedback

AUGUST 3, 2018

However, most are stuck using outdated feedback methods (think receipt questionnaires and kiosk surveys) designed to collect mass feedback rather than reveal key customer experience issues. Generic and impersonal, these point-of-sale surveys do a poor job of uncovering meaningful insights. Why point-of-sale surveys don’t always work.

Survey 199

Survey Sales Retail Social Media 199

ShepHyken

MAY 17, 2019

According to a Salesforce Study, the answer is yes. Run customer feedback survey occasionally to measure your service performance. The post Guest Blog: Thank Your Customer With Actions Not Words appeared first on Shep Hyken. Personalization is offered on the premise of available data.

CRM 109

CRM Comparison Report Loyalty 109

GetFeedback

MARCH 11, 2019

SMS surveys — also known as text message surveys — are perfect for reaching those customers always on the go. There are many scenarios in which SMS serves as the best survey channel, but we’ll save that for another blog post. We’ll start with SMS survey best practices. SMS survey best practices.

Survey 170

Survey Wireless Feedback Consumers 170

GetFeedback

OCTOBER 30, 2018

Today, we’re excited to launch GetFeedback for Salesforce Chat. With this feature, companies can seamlessly integrate elegant surveys at the end of their live chat conversations, helping them collect real-time, contextual customer feedback. That’s why we built GetFeedback for Salesforce Chat.

Survey 103

Survey Feedback Knowledge Base Omni-Channel 103

Lumoa

OCTOBER 15, 2023

This phenomenon can be attributed to several, but often legitimate, reasons: First, companies are wary of causing survey fatigue among their customers. It’s clear that overwhelming customers with frequent, long surveys aren’t a practical strategy. Lengthy surveys? They won’t cut it here.

Feedback 208

Feedback Hospitality Analytics Touchpoint 208

GetFeedback

APRIL 19, 2018

We talk about great survey design a lot, but besides being modern and mobile-friendly, what else can you do to keep respondents tuned in? Here are 5 survey tips that help improve response rates. Survey Tip #1: Embed questions into emails. Distributing surveys via email is a highly effective way to collect feedback.

Tips 170

Tips Survey Engagement Effort Score 170