Gainsight

APRIL 12, 2022

Whether you have an existing and evolving Customer Success (CS) team or are building an organization for the first time, it’s likely that you have experienced the realities of change management: It is hard, uncomfortable, and full of resistance. Remain Customer-Centric. Company-wide change is very complex.

Customer Journeys 52

Customer Journeys Customer Centricity Consulting Roadmap 52

CustomerSuccessBox

JUNE 21, 2022

The general agreement is that successfully onboarding a customer on a B2B SaaS platform involves ensuring the customer knows how to use your product. Yet, it’s often easy said than actually done, especially, when you’re looking for Customer Onboarding at Scale. Partnership Kick-off meeting.

Strategy 52

Strategy Customer Retention Video Resources 52

SmartKarrot

FEBRUARY 25, 2021

Develop and nurture cross-functional partnerships across the entire TargetCW organization including software, sales, marketing, finance and operations which impact overall customer success and drive customer retention and revenue growth. Achieve specific targets for retention, expansion, and other key revenue targets.

Customer Success 10

Customer Success Customer Journeys Roadmap Customer Retention 10

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

PeopleMetrics

FEBRUARY 26, 2018

It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). If you are focused on customer retention, then you need to know the answer to?the

NPS 96

NPS Net Promoter Score Company Feedback 96

SmartKarrot

MAY 10, 2021

Role: Customer Success Manager – Strategic Location: Remote, United States Organization: Premier Group Recruitment As a Customer Success Manager, you will be actively serving a portfolio of assigned North American accounts including major consumer, prosumer, and B2B brands.

Customer Success 10

Customer Success Roadmap ROI Customers 10

Gainsight

APRIL 30, 2019

Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward. Customer Retention Rate (CRR). Customer Satisfaction Score (CSAT). Customer Acquisition Cost (CAC). Customer Retention Rate. Customer Acquisition Cost.

Metrics 65

Metrics Net Promoter Score Management How To 65

Gainsight

OCTOBER 22, 2018

Aptrinsic is a product-led growth solution that delivers powerful analytics and in-product engagements used to increase adoption, retention, and expansion in B2B companies. The software enables digital products to increase trial conversions and accelerate return on product investments to help drive customer retention.

Roadmap 40

Roadmap Analytics Customer Success Financial 40

Lumoa

FEBRUARY 9, 2023

Whether you’re new to customer experience or seeking inspiration, this guide serves as your ultimate resource for exploring and delving deeper into this exciting field. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

ChurnZero

MARCH 31, 2023

The purpose of a Customer Success team is to help a company’s customers get the most value out of its product. The hypothesis is, if a customer maximizes the obtainable value, they will remain loyal and spend more with the company. A Customer Success team has the time and resources to respond this way.

Customer Success 98

Customer Success Net Promoter Score Effort Score Sales 98

SmartKarrot

FEBRUARY 28, 2022

Every B2B SaaS company wants its product to have a good user engagement. Hence, ultimately the B2B product fails big in the market, and it ends up being a laughing stock in the eyes of your competitors. Imagine you are a B2B SaaS company having two customers – Harry and Joe selling a CRM tool. Customer success team.

Measurement 11

Measurement B2B Customer Success Metrics 11

SmartKarrot

OCTOBER 29, 2021

Customer success careers have become the buzzwords in the business environment. The hot topic that is running around in the SaaS industry is the need for customer success to have a seat and a voice at the leadership table. This very reason makes them the most powerful voice of the customer. Definition of C-Suite.

Chief Customer Officer 10

Chief Customer Officer Customer Success Customer Centricity Net Promoter Score 10

SmartKarrot

JANUARY 21, 2021

Creating a roadmap to maintain product. With the plan in place, the next step is to create a roadmap to maintain product plan. Having necessary teams combine to make a stellar roadmap leading to product success is what this role is about. The strategy is a roadmap that involves-. Working to improve product.

Management 11

Management Roadmap Metrics B2B 11

Lumoa

MARCH 20, 2018

Whether you’re new to customer experience or coming for little inspiration, this is the right place. sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. So let’s start!

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Retently

MARCH 10, 2022

Customer Success and Churn. Great customer success is perhaps the single greatest defense you have against high churn. Some of the areas where the churn rate is affected most significantly are during the Onboarding, Product Adoption, Customer Retention , and Product Expansion stages.

Self Service 148

Self Service e-support Poor Customer Service Customer Success 148

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. So let’s start!

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160

SurveySensum

JULY 14, 2020

Chad Horenfeldt – Director of Customer Success at Kustomer. With over 15 years of experience in customer success, Chad Horenfeldt has a proven reputation as a driven, creative, outcome-focused leader specialized in building and developing Customer Success teams. LinkedIn: [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Gainsight

JULY 1, 2022

This model uses the product as the primary vehicle to drive end-to-end value realization, build consumption-based pricing, prioritize the product roadmap to optimize customer outcomes, and unlock organic expansion using self-serve provisioning. . Of companies that use product experience data, 57% use it to develop product roadmaps.

Roadmap 52

Roadmap Metrics Analytics Strategy 52

SmartKarrot

FEBRUARY 8, 2022

It is often said that the purchase of a product or service is the starting point of customer experience. The CSM (Customer Success Manager) must enhance the customer experience instead of the sales or marketing department. . Reasons that make customer experience strategy a must-have for B2B SaaS businesses.

B2B 21

B2B Customer Experience Multi-Channel Roadmap 21

ChurnZero

JANUARY 17, 2020

If your company is exploring the idea of implementing a dedicated Customer Success (CS) platform, the question of where to start can be daunting. With so many tools at your disposal, it can be challenging to determine how to best leverage a Customer Success platform and hit the ground running. On Staying Organized .

Tips 72

Tips Metrics Customer Success Effort Score 72

Gainsight

FEBRUARY 2, 2024

The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. In short, customer training leads to customer retention.

Training 52

Training Course Consulting Software 52

Retently

AUGUST 26, 2019

Improve Customer Loyalty. The happier customers are with your brand, the more likely they are to stick around. According to research , about 74% of B2B buyers are willing to spend more money to continue doing business with a company that offers great service. Drive More Profit. Considering the above, this is pretty obvious.

Feedback 76

Feedback Social Media Effort Score Net Promoter Score 76

SmartKarrot

MAY 10, 2022

The first part of customer retention is an end-to-end product tour. Superior product tours influence customer behavior and ensure they reach their aha moment. To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo. How should the product tour be?

Examples 10

Examples Tips How To User Experience 10

Gainsight

APRIL 29, 2019

I sat down with her at INDUSTRY EUROPE ‘19 to learn how all of us in product management can be more customer-centric. Q: In what ways can Product teams use support from other teams, like Customer Success (CS)? The first time I got to a B2B organization, I kind of ignored Sales and I ignored CS and I ignored these faces.

Roadmap 14

Roadmap Sales Conference Meeting 14

SmartKarrot

AUGUST 6, 2020

Given the cut-throat competition in the B2B space, delivering a great customer experience that thoroughly satisfies the customer is more important than ever before. But there are customer experience examples that can inspire us all to improve our game. Customer feedback can act as your roadmap for improvement.

Examples 10

Examples Customer Experience Knowledge Base Video 10

Retently

FEBRUARY 9, 2024

Asking about future intentions allows you to gauge customer commitment and identify upcoming trends or changes in preferences that could affect your market position. Meanwhile, asking direct feedback on potential areas for improvement can provide a roadmap for innovation and refinement.

Feedback 100

Feedback Net Promoter Score Effort Score Customer Satisfaction 100