Think Customers

JULY 29, 2022

What the company found was that refund and replacement inquiries were most common among industries such as retail, public sector, automotive, and manufacturing. And inquiries about loyalty rewards were common across nearly all industries — retail, public sector, automotive and manufacturing, travel and tourism, insurance, finance.

Data 59

Data Apparel Automotive Tourism 59

Forrester's Customer Insights

SEPTEMBER 29, 2021

Forrester attended the International Motor Show Germany, rebranded as IAA MOBILITY. It took place in Munich between 7-12 September 2021. The event was staged as a hybrid event. It managed to attract 400,000 ‘real’ visitors, making it one of the largest trade fairs since the pandemic started.

Automotive 49

Automotive Industry Management Customers 49

John Paul

OCTOBER 22, 2018

For 10 years, John Paul has been supporting large brands in the automotive sector with different tailor-made loyalty solutions and continues to develop its expertise in this area. Today, the automotive industry represents a major part of the Group’s sales, and is the second formal sector for John Paul, after banking & insurance.

Self Service 40

Self Service Automotive Transportation Travel 40

Eptica

FEBRUARY 6, 2019

For example, automotive and oil companies need to transform to deal with the rise of electric and autonomous vehicles, while banks face competition from nimble fintech upstarts. Listening to customer insight can help deliver these changes, and ensure they deliver ROI.

Automotive 73

Automotive Social Media Contact Center Banking 73

NobelBiz

FEBRUARY 13, 2024

This approach not only enhances customer satisfaction but also drives the operational efficiency of the center itself. With NobelBiz’s innovative solutions, contact centers can benefit from: Enhanced Data Accessibility: Ensuring agents have the most relevant and up-to-date information at their fingertips.

Call Center 59

Call Center Self Service Software Contact Center 59

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. But you’re not quite sure how it’s being received by your customers. They guide you on how to leverage the gathered insights to improve your customer experience journey.

B2B 52

B2B Software Feedback NPS 52

Qualtrics

NOVEMBER 12, 2020

Erica Todd is a Customer Insights and Research Manager at CommSec. Prior to her current role, she worked at market research agencies in Australia and the US, gaining experience on projects across a variety of industries, including automotive, FMCG, insurance, fashion, energy, childcare, and electronics. Hear the full interview.

Financial 26

Financial Customers Feedback Automotive 26

Forrester's Customer Insights

FEBRUARY 15, 2016

Last year almost ¼ of attendees came from industries other than telecom and technology, including 4% from finance, 3% from government and others from automotive, pharmaceutical, retail, education, and entertainment. Read more Categories: Innovation. I expect even more diversity this year. Internet of Things. smart city.

Automotive 20

Automotive Entertainment Government Retail 20

Currency Alliance

MAY 9, 2022

The next decade will see even more accelerated innovation around the API economy, and those companies that can adapt to constant change will outpace their competitors. . Today, companies adopting an API-first technical architecture are outpacing those constrained by legacy systems. . Standardization.

Loyalty 52

Loyalty Technology Loyalty Programs Multi-Channel 52

Forrester's Customer Insights

AUGUST 16, 2021

Of the many innovations we discuss, connected insurance may be the most polarizing. I speak often with clients about the role of technology in insurance. Connected insurance (CI) is nascent across most insurance lines.

Insurance 41

Insurance Connections Innovation Technology 41

SmartKarrot

AUGUST 12, 2021

With the increasing expectations of customers, companies need to look out for new ways to interact and improve their processes and service quality. In this context, many organizations are leveraging AI to boost their customer experience (CX) with more innovative techniques. AI-enabled analytics for vital customer insights.

Customer Experience 11

Customer Experience Automotive Chatbots e-support 11

Currency Alliance

MAY 9, 2019

when the automotive and mobility industries shifted from a driver- or owner-focused value proposition to a customer-centered one; and when micromobility started to scale up.” [i]. Independent of market positioning, unique customer insight will become the primary competitive advantage.

Loyalty 56

Loyalty Strategy Loyalty Programs Airlines 56

Qualtrics

SEPTEMBER 15, 2020

Automated intelligence will enable you to deploy innovative offerings at a more rapid pace, while committing to more ongoing or faster iterations. I have a good example actually with automotive, which you don't normally think of for digital. How can brands better deal with the “tsunami of data”? So that really resonates with me.

Brands 26

Brands Omni-Channel Healthcare Innovation 26

Forrester's Customer Insights

AUGUST 16, 2021

Hard to believe we’re almost three quarters through 2022. Now seems as good a time as any to draw your attention to one of last year’s predictions on insurance. I really like our prediction that connected devices will drive a 50% increase in the usage based insurance market. Not because the odds of it […].

Insurance 26

Insurance Connections Marketing Automotive 26

Forrester's Customer Insights

AUGUST 9, 2022

billion in funding to support US domestic technology innovation, primarily aimed at the semiconductor industry. President Biden just signed CHIPS for America Act into law, as part of a larger $280B CHIPS and Science Act appropriation. This “CHIPS Act” allocates $54.2

Innovation 49

Innovation Technology Industry Automotive 49

Forrester's Customer Insights

JUNE 5, 2019

Graphene will (eventually) affect all of us whether we know it or not. I’ll explain later, but first, let’s take a step back and level set. What is Graphene? Simply put, it is one single atomic layer of carbon, produced by various methods of separating layers of material from graphite. It only existed in the […].

Automotive 53

Automotive Innovation Technology Customers 53