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Measuring Customer Satisfaction: Tips and Techniques

Lumoa

Let’s face it – measuring customer satisfaction is no easy feat. It’s crucial to understand what your customers are thinking, but it can often be difficult to pin down the specifics of their opinions and experiences with your business. Why Is It Important to Measure Customer Satisfaction?

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Top 5 Customer Service & CX Articles for Week of March 25, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: If you love stats, facts, and research findings, you’ll love this article from Gallup.

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How Modern Support Impacts Customer Satisfaction

GetFeedback

What to do: Optimize your knowledge base for mobile, measure article helpfulness with knowledge base surveys , and create alerts when it’s time to refresh knowledge base content. When live chat agents handle 310 chats a month, 85% satisfaction rating. Want to boost support efficiency? Read the guide.

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4 Meaningful Customer Satisfaction Metrics, Compared

Help Scout

Discover and compare four customer satisfaction metrics you can use to measure customer satisfaction in a meaningful way. Read the full article

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Customer Acquisition vs. Customer Satisfaction

Help Scout

Customer acquisition versus customer satisfaction: What’s the more important goal? Read the full article Turns out, they’re two sides of the same coin.

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How to Define Customer Satisfaction and Measure it

GetFeedback

Defining customer satisfaction is not easy. On the surface, you think you know what it means to have a satisfied customer. The only way to really have an exact answer is to measure customer satisfaction. Before you can do that, it’ll probably serve you well to define customer satisfaction.

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Customer Satisfaction Score (CSAT) Industry Benchmarks

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The complete list of the newest Customer Satisfaction Score (CSAT) industry benchmarks by the American Customer Satisfaction Index (ACSI). .