CSM Magazine

NOVEMBER 1, 2023

Disrupt – our flagship digital transformation conference in the UK – will once again attract leading CX experts and innovators to London’s The Brewery venue on Tuesday, March 5th. Innovation will be front and centre The importance of CX innovation will also take centre stage at Disrupt 2024.

Customer Experience 52

Customer Experience Competitive Advantage Customer Journeys Conference 52

SurveySparrow

NOVEMBER 28, 2019

A Customer Experience conference is always a source of joy for us, CX enthusiasts. We just can’t stop talking about the sensational cx conferences that 2019 exhibited. Here are the much-awaited customer experience conferences of 2020. Adobe Summit (The Digital Experience Conference). 2020’s right around the corner.

Conference 52

Conference Customer Experience Customer Journeys Omni-Channel 52

Storyminers

MAY 16, 2016

Additionally it is useful to track mobile user engagement to gain insights using traffic analysis tools, like Google Analytics. Recently I’ve been working with Mobaro Retail ( www.mobaro.com/retail ) – I encountered them when I met their chairman at a conference. Nick Lansley, Director and Innovation Insider at Lansley Consultancy Ltd.

Retail 113

Retail Omni-Channel Ecommerce Multi-Channel 113

ReviewTrackers

OCTOBER 19, 2017

The 2017 Healthcare Internet Conference will take place Oct. The conference gives attendees the chance to learn about digital marketing solutions and new and established technologies. Re-Imaging Marketing: The Journey toward Omni Channel Marketing and Beyond. 23 through Oct. 25 in Austin, Texas at the JW Marriott.

Omni-Channel 50

Omni-Channel Hospitality Healthcare Conference 50

Martin Hill-Wilson

JANUARY 29, 2016

The first is Interaction Analytics which provides credible evidence of what goes on day in day out. Visual IVR becomes the GUI of choice: delivering omni-channel fluency together with an infinitely more intuitive way of engaging with service options, relative to its audio equivalent. It’s on the 26/27th.

Omni-Channel 40

Omni-Channel Roadmap Self Service Customer Journeys 40

ShepHyken

SEPTEMBER 16, 2016

Basic examples of KPIs include visitor engagement, cart abandonment, bounce rate and conversion rate, but Google Analytics can be used to define and measure practically any goal. With over 20 years of global experience in Marketing Applications and Analytical CRM, Mark Smith is a leader in building, growing and managing successful companies.

Omni-Channel 48

Omni-Channel Customer Experience Retail Effort Score 48

Natalie Petouhof

FEBRUARY 21, 2016

examples: big data, predictive analytics) . examples: digital retail, supply chain, payments, omni-channel retail). Next Generation Customer Experience – Customers in the digital age demand seamless service throughout all lifecycle stages and across all channels. Technology Optimization & Innovation.

Omni-Channel 40

Omni-Channel Customer Experience Customer Service Innovation 40

Natalie Petouhof

FEBRUARY 24, 2016

Microsoft shared for the first time several retail innovations using its technology, including a smart shelf and a tablet-enabled shopping cart, and showed how retailers can gather better store analytics. Innovation that helps retailers understand buying behavior and customers make informed decisions.

Omni-Channel 40

Omni-Channel Retail Innovation Competitive Advantage 40

Call Experts

MAY 8, 2019

Customer success analytics tools are essential for growing businesses. Develop sophisticated performance analytics that evaluates contact center metrics. Real-time speech analytics to understand the verbal content of your customers. Omnichannel management creates opportunity. Summer HR Conferences. More Blogs Menu.

Customer Experience 65

Customer Experience Call Center Contact Center Conference 65

Call Experts

JANUARY 15, 2020

HR departments can be passive in their innovations related to modernization through technology. Conducting predictive analytics to analyze learning patterns, strengths, performance gaps, and skill levels of employees. Omnichannel management creates opportunity. AI powers innovation and success for your company!

System 72

System Contact Center Call Center Customer Journeys 72

Call Experts

JANUARY 29, 2020

Often, companies use analytics and dashboards to optimize programs, create custom reports, understand team workflows, analyze different trends, and keep the team focussed and happy. Omnichannel management creates opportunity. AI powers innovation and success for your company! Summer HR Conferences. Rapid Adoption of AI.

Customer Experience 78

Customer Experience Customer Journeys Contact Center Call Center 78

Quadient

AUGUST 17, 2021

It reflects not only new demands for digital agility and analytics but also a focus on implementation of customer journey mapping and other customer-centric tools. The last year taught the remote consumer to expect deeply personalized, automated omnichannel customer communications.

Data 52

Data Customer Journeys Customer Experience Fashion 52

Call Experts

MAY 2, 2019

Understand any analytical dashboard features, automated reporting, voice analytics, and online portal access. Does your contact center focus on an enhanced knowledge base, reduction in agent frustration, digital channel utilization, improved first contact resolution, and reduced customer efforts? Summer HR Conferences.

Contact Center 56

Contact Center Self Service Call Center Conference 56

Oracle

MARCH 2, 2020

Visit the registration page and use discount code “SmarterCX” to get a rate of $995 on a full conference pass.**. Driving Innovation with CX Journey Mapping. CX journey mapping offers an approachable way to uncover customer issues and insights, identify business capability gaps, and explore customer-centric innovation.

Customer Journeys 40

Customer Journeys Conference Customer Centricity Retail 40

NobelBiz

JUNE 19, 2023

By harnessing cutting-edge technology and advanced analytics, call centers can gain valuable insights into their operations as they unfold , making informed decisions in the heat of the moment. As businesses, we need to harness this culture of immediate responses to elevate customer service levels.

Call Center 52

Call Center Contact Center First Call Resolution Metrics 52

Call Experts

FEBRUARY 20, 2019

Use and compare real-time data sources like web analytics, sales tracking, call metrics, promotional response, and customer service surveys to dive deeper. Omnichannel management creates opportunity. AI powers innovation and success for your company! Summer Conferences for Medical Professionals and Equipment Providers.

Call Center 63

Call Center Conference Social Media Contact Center 63

Magellan Solutions

JULY 29, 2021

Since conference attendance and networking events are likely to be significantly reduced in 2021 as long as there are COVID-19 health risks, AI-driven sales support and lead nurturing are a must-have. “You Intelligent analytics reports will give you insights into the successes and problems within each AI-driven campaign.

Call Center 52

Call Center Self Service Social Media Omni-Channel 52

CSM Magazine

AUGUST 22, 2019

That’s why we’ve gathered together those leading customer support and experience (CS/CX) from the world’s most influential brands to set the bar for omnichannel support and ensure we are meeting the needs of customers of the future. VP, Customer Experience, Twitter. SVP, Head of Growth, WeWork.

Customer Service Strategies 40

Customer Service Strategies Meeting Strategy Customer Service 40

Verint

MAY 1, 2018

Today Verint announces a line-up of conferences and digital events taking place in May that focus on digital and omnichannel customer service, GDPR compliance, automation and artificial intelligence, as well as the upcoming Engage TM global customer conference. Artificial Intelligence Conference. May 14-17; Dallas, Texas.

Self Service 22

Self Service Customer Engagement Engagement Omni-Channel 22

Answer Dash

JANUARY 1, 2019

(This article is originally published at ICMI ) Hint: Focus on Agent Performance If you’ve sat through any customer service technology demos or walked the showroom floor at an industry conference, you’ve undoubtedly heard well-meaning sales folks speak of innovation, disruption, and automation.

Contact Center 67

Contact Center Knowledge Base Chatbots System 67

Peter Lavers

FEBRUARY 21, 2019

What were the key themes coming out of my coverage of February’s IBM’s showcase global conference Think 2019 in San Francisco? Think is IBM’s flagship conference designed to deliver all the technical training, strategic expertise, and impactful lessons that a company needs to compete in today’s changing world.

Conference 66

Conference Leadership Culture Customer Centricity 66

Uniphore

JANUARY 4, 2022

Speech Analytics. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). Analyze Analytics and insights from 100% of interactions across all channels. Be the first to learn about the latest innovations in automation, conversational AI and emotion intelligence. Case Studies. White Papers. Emotion AI.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

BirdEye

DECEMBER 22, 2023

It typically includes features like multiple phone lines, voicemail, call forwarding, and sometimes advanced options like auto-attendant and conference calling. It’s known for its reliability and rich features, including advanced call management, CRM integrations, and analytics tools.

System 110

System Self Service Analytics Communication 110

SurveySensum

JULY 14, 2020

She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Experience Matters

APRIL 7, 2015

Powered by the industry’s most sophisticated text analytics engine, Clarabridge collects and transforms all forms of customer feedback into intelligence, allowing businesses to activate the voice of the customer across the enterprise. Confirmit’s commitment to fostering innovation is nothing new. Clarabridge.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Kustomer

JANUARY 14, 2021

Ed urges each brand to reflect on what they really want out of each customer interaction and to continue to “evolve and innovate” and adapt with the ever changing customer environment. First met at a conference, maybe six years ago. Where do you stand on this unique or differentiated channel approach and why or why is it not important?

Omni-Channel 81

Omni-Channel How To Multi-Channel Contact Center 81

CXApp

AUGUST 28, 2018

These elements separate mobile from any of the other channels in the business world. Companies with the strongest omni-channel customer engagement strategies retain about 89 percent of their customers , compared to 33 percent for companies that have weak strategies. Before we send you off, remember this.

Omni-Channel 40

Omni-Channel Multi-Channel Meeting Conference 40

Kustomer

SEPTEMBER 6, 2022

If you found out a group of your customers had set up a conference call to discuss a new product you’ve launched, you’d want to listen in, right? Sprout Social is an all-in-one social media management platform that takes the hassle out of publishing, listening and social analytics. Free to use image sourced from Pexels. Brandwatch.

Customer Relationship Management 98

Customer Relationship Management Customer relationships Social Media CRM 98

Beyond Philosophy

DECEMBER 23, 2015

Many are actively collecting Voice of Customer (VOC) data through surveys, feedback management, analytics and market research relating to customer retention, loyalty, brand equity and satisfaction. CCOs, in other words, need to be able to align and innovate engagement and relationship strategies. Customer Relationship-Building.

Chief Customer Officer 60

Chief Customer Officer Omni-Channel Customer Centricity Consulting 60

Avaya

MAY 24, 2016

Depending upon what you read, who you follow, the Business Intelligence and Analytics (BI&A) market is valued anywhere from $16.9 It’s a huge, growing, global market fueled by ongoing innovation and seemingly endless opportunity. What is making analytics the new in-crowd? What is making analytics the new in-crowd?

Analytics 40

Analytics Self Service Report Industry 40

transcosmos Information Systems

OCTOBER 22, 2015

Get Response actually offers an email marketing software, and their blogs focus on topics like cRM, design, analytics and email marketing. Mike is an international conference speaker and corporate consultant on customer service experience, retail, and innovation. Mike Wittensein. The Consumerist. Think Customers.

Omni-Channel 48

Omni-Channel Customer Service Self Service Contact Center 48

transcosmos Information Systems

OCTOBER 22, 2015

Get Response actually offers an email marketing software, and their blogs focus on topics like cRM, design, analytics and email marketing. Mike is an international conference speaker and corporate consultant on customer service experience, retail, and innovation. Mike Wittensein. The Consumerist. Think Customers.

Omni-Channel 48

Omni-Channel Customer Service Self Service Contact Center 48

Qualtrics

JUNE 23, 2020

Adobe pivoted to a 100% Digital Summit, in their words “the digital experience conference has gone digital”, Google Cloud Next ‘20 transitioned to Digital Connect, turning a once paid-for, three-day conference into a “free, global, digital-first, multi-day event that would leverage content prepared for Next ‘20. Delivered groceries.

Multi-Channel 26

Multi-Channel Abandon Rate Apparel Retail 26

Bold360

DECEMBER 1, 2016

Choosing software that does not include analytics. Enterprises today must aggregate legacy applications, customer data and content, and break down organizational silos to innovate the digital customer experience to gain digital agility now and sustainable competitive advantage with one-to-one customer relationships. Mark Harrington.

Software 40

Software Customer Experience Company CRM 40

SmartKarrot

JANUARY 20, 2022

Sequel’s solutions are supported by cutting-edge predictive analytics that aid users in rating, claims, underwriting, catastrophe and weather risk, and global risks. Its API-based SaaS products provide unified data analytics, payments technology, and security functionality. Checkout.com was founded in 2012. ScreenCloud.

Company 10

Company Hotels Software Social Media 10

NobelBiz

FEBRUARY 23, 2023

Furthermore, it provided enterprises with extra services like as a switchboard, phone transfer, conference calls, and so on. billion by 2024, thanks to increasing usage, innovative technologies, and new reseller models. The UCaaS industry, which debuted less than a decade ago, is already fully operational.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52

NobelBiz

JUNE 7, 2021

Furthermore, it provided enterprises with extra services like a switchboard, phone transfer, conference calls, and so on. billion by 2024, thanks to increasing usage, innovative technologies, and new reseller models. The UCaaS industry, which debuted less than a decade ago, is already fully operational.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52