Talkdesk

FEBRUARY 5, 2021

Chapter One took place as a virtual event in January, and Chapter Two is currently slated for June 2021 in its customary analog form. . One continuous theme at NRF 2021: Retail’s Big Show—Chapter 1 is “ The Great Compression,” symbolizing the forced digital transformation companies had to endure in 2020. But now, things have changed.

e-support 87

e-support Retail Contact Center Self Service 87

Kustomer

AUGUST 26, 2022

Podcasts are no longer just a nice addition to your content and marketing strategy — they’re a necessity. As of last year, there were 850,000 active podcasts with over 48 million total episodes in all of 2021, a 20% increase from 2020. Customer Success Leader. The Chief Customer Officer Human Duct Tape Show.

Customer Experience 105

Customer Experience Chief Customer Officer Competitive Advantage Hospitality 105

Experience Investigators by 360Connext

NOVEMBER 10, 2020

While it hasn’t been all sunshine and roses, better outcomes have emerged, and Yet many brands have been able to adapt and innovate at a pace previously unachieved. We’ve seen many cases in which those multi-year strategies to achieve digital transformations were whittled down to weeks to help customers.

Customer Experience 190

Customer Experience Chief Customer Officer Communication Course 190

CSM Magazine

AUGUST 11, 2021

To this last point, results from a recent survey show that 83% of respondents believe that managing the entire customer journey, from acquisition to loyalty, is a top priority in 2021 — likely because great CX translates to customer loyalty, increased revenue and improvements in other top business objectives. Achieve CX nirvana.

Chief Customer Officer 59

Chief Customer Officer Social Media Feedback Loyalty 59

Oracle

MARCH 12, 2021

According to Zendesk’s Customer Experience Trends 2021 report , half of customers say that CX is more important to them now than a year ago. To inspire you to innovate your CX even further, and in honor of Women’s History Month, here are 10 leadership quotes by women in tech. Lead with strategy.

Leadership 97

Leadership Chief Customer Officer Connections Strategy 97

ClientSuccess

NOVEMBER 2, 2020

As SaaS organizations and their customers slowly but surely get used to the ‘new normal’ that 2020 ushered in, customer success managers and team leaders are more focused than ever before. 5 resources to set your CSMs up for success. The Human Duct Tape Show Podcast.

Resources 70

Resources Customer Success Chief Customer Officer Case Study 70

Optimove

FEBRUARY 17, 2022

The Heptagon Awards – celebrating CRM excellence – are dedicated to the best campaigns, teams, and individuals who achieved exceptional results with their CRM Marketing efforts and strategies. We’re proud of the work our clients do and their commitment to great customer experiences.”. “I’m

CRM 52

CRM Marketing Chief Customer Officer Entertainment 52

Gainsight

FEBRUARY 18, 2022

According to a recent release by the US Bureau of Labor Statistics , the number of people who quit their jobs in December 2021 alone was 4.3 In the whole of 2021, the trending voluntary separations came from the tech industry and healthcare, especially with many mid-career workers choosing to seek other work environments.

Customer Success 97

Customer Success Chief Customer Officer Customer Centricity Healthcare 97

CustomerSuccessBox

DECEMBER 6, 2021

His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. Lincoln’s valuable Exponential Growth Framework is the culmination of his tactics to bolster the growth strategy for companies around the globe. Aaron Thompson. Alex Farmer. Rick Adams.

Customer Success 52

Customer Success Consulting Chief Customer Officer B2B 52

Gainsight

JUNE 2, 2022

Not only do they provide companies with the right software and support to scale their business, but they were also voted the #4 place to work by Glassdoor in 2021. Hubspot is an incredible organization that understands both the customer and employee experience. A female Chief Customer Officer ascended into the CEO position.

Chief Customer Officer 52

Chief Customer Officer Innovation Leadership Connections 52

SmartKarrot

JANUARY 5, 2021

Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. If you find any prominent influencers missing, kindly nominate them in the comments below.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

Beyond Philosophy

MAY 12, 2021

Porte shared some of her insight on Verint’s recent study about supporting customer engagement efforts in the post-COVID era. . Porte says they were hearing from their clients worldwide that 2021 was posing challenges for them. Also, the customer demand for digital transformations was disrupting the workplace.

Customer Expectations 88

Customer Expectations Technology Analytics Chief Customer Officer 88

ChurnZero

AUGUST 21, 2020

Equipping your CSM team with things like configurable in-product guidance can often solve customer requests while freeing your product and development teams to introduce more innovative new products. Customer success has come a long way, from product features to benefits to satisfaction to sales and success.

Customer Success 84

Customer Success Chief Customer Officer Trends Sales 84

ECXO

APRIL 13, 2023

Navigating the Complexities of Customer Experience Across European Cultures Article source here : CX maturity models in Europe vary from country to country. Others are more advanced in adopting, implementing and optimising customer-centric strategies. This, alongside cultural factors, can also impact innovation and creativity.

Culture 52

Culture Customer Experience B2B B2C 52

ChurnZero

JANUARY 8, 2021

With their visibility elevated, Customer Success leaders stepped up to carry the weight of their fellow revenue-driven teams and prove their value within the broader organization. With Customer Success demand at an all-time high, we expect to see more of its leaders join the executive ranks in the coming months and years.

Customer Success 98

Customer Success Chief Customer Officer Leadership Healthcare 98

West Monroe

JANUARY 24, 2022

High-tech and software (HT&S) companies continued to enjoy enviable growth rates and sky-high valuations in 2021 thanks to strong demand for products that supported digital engagement during the global pandemic and record-breaking levels of M&A activity. Pressure is mounting to invest or be left behind. Key trends.

Software 40

Software Trends Self Service B2B 40

SmartKarrot

JANUARY 5, 2022

Irit is an immaculate Customer Success Strategist who balances strategic thought-leadership with hands-on tactical management to create rapid results. She’s been a key figure in the CS industry, by shaping Customer Success methodologies and best practices used today. Irit is also the Chief Customer Officer & CEO at CSM Practice.

Customer Success 23

Customer Success Chief Customer Officer B2B Leadership 23

Gainsight

MAY 10, 2021

The more we thought about it, the more we saw parallels between some of our favorite movies and shows with the agenda we’re developing for Pulse Everywhere 2021. Watch Next: Customer Success Strategy. Familiar Favorites: Customer Success at Scale. Spotlight: Mary Poppen, Chief Customer Officer of Glint at LinkedIn.

Chief Customer Officer 52

Chief Customer Officer Travel Handbook Roadmap 52

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Follow Adi on LinkedIn.

Customer Success 98

Customer Success Chief Customer Officer Leadership Consulting 98

SmartKarrot

MARCH 8, 2022

Focused on customer happiness, Anika is passionate about developing and maintaining good relationships with customers. She has helped several companies grow and scale their business by developing streamlined customer success processes and successful customer retention strategies. Anita Toth. Annette Franz.

Customer Success 21

Customer Success Customer Journeys Chief Customer Officer Customer Centricity 21

SmartKarrot

MAY 26, 2022

You also can drive innovation and create value despite moving economic landscapes. But a 2021 survey by NewVantage Partners Big Data and AI Executive shows that only 1 in 3 companies have a structured data strategy and will experience business outcomes. Data is an important asset that is valuable to any company.

Culture 10

Culture Data Analytics Policies 10

Gainsight

MAY 18, 2023

On day 2 of Pulse 2023, we’re FIRED UP about exciting news from some of the most innovative Gainsight teammates. As Quinlan said, “Some people still think of digital as a tech-touch or longtail strategy, but that’s the old way of thinking. It’s clear that Digital Customer Success, powered by generative AI, is the next evolution of CS.

Self Service 52

Self Service Chief Customer Officer Customer Journeys Customer Success 52