ShepHyken

NOVEMBER 9, 2020

7 Tips to Simplify & Improve Employee Journey Mapping by Jeannie Walters. Experience Investigators) If you’re familiar with customer journey mapping, then you may know more about employee journey mapping (EJM) than your realize. Remember, what happens on the inside of an organization is felt by the customer on the outside.

Customer Journeys 106

Customer Journeys Customer Service B2C Ecommerce 106

ShepHyken

OCTOBER 26, 2020

Forrester) As B2B marketing leaders wrap up 2020 with a keen eye on customer satisfaction and revenue acceleration, they must start looking forward to make sure they are planning for the right strategic pivots and preparing to adopt and optimize new tactics. Customer service: Tips to make your buyers feel VIP by Gerardo Rodríguez.

Customer Service 87

Customer Service Contact Center Customer Centricity B2B 87

ShepHyken

FEBRUARY 16, 2020

Top 5 B2B Customer Experience (CX) Best Practices for 2020! Martech Advisor) This article unveils the top 5 B2B customer experience (CX) best practices for 2020. Here is a shortlist of seven “exasperating” customer service turn-offs, with a few suggestions on what it takes to keep your customers coming back.

Customer Service 126

Customer Service Customer Journeys B2B Retail 126

ShepHyken

SEPTEMBER 14, 2020

(Achievers) vAbove all, Customer Service Week is an opportunity to stop and think about the interconnected well-being of all the people who make up your business: the ones who use your product or service and the ones who serve your customers and help make your organization run seamlessly. Here are a few ideas.

Customer Service 85

Customer Service Net Promoter Score eBook B2B 85

ShepHyken

FEBRUARY 3, 2020

Each week I read a number of customer service and customer experience articles from various resources. 6 Hot Customer Loyalty Trends Emerging in 2020 by Brad Davis. Business2Community) Let’s talk about a few things to consider for gaining more insight into your customers’ “wish lists.”

Customer Service 115

Customer Service Infographics Trends Entertainment 115

ShepHyken

AUGUST 10, 2020

10 Tips for Graduates Seeking a Career in Service by Laurie Wilkins. SmarterCX) Looking to get started with a career in service but not sure where to begin? In the final part of our tips for graduates series, we asked CX professionals for their best advice for those seeking a career in service.

Customer Service 92

Customer Service Customer Retention Loyalty Tips 92

ShepHyken

JUNE 8, 2020

7 Expert Customer Service Tips during the Coronavirus (COVID-19) Crisis by Dwayne Charrington. ProProfs) The good news is that CX experts from big brands are ready to spill the beans with their valuable customer service tips during COVID 19. Solid lessons here to benefit any type of business.

Customer Service 80

Customer Service Tips Connections Customer Service Training 80

ShepHyken

MARCH 2, 2020

CX Is Broken: Five Takeaway’s From NTT Ltd’s 2020 Customer Experience Benchmarking Report by Stan Phelps. That’s one of the main takeaways from NTT Ltd’s Annual 2020 Customer Experience Benchmarking Report. My Comment: Is customer experience (CX) broken in most organizations? Their key is creating confidence.

Customer Service 105

Customer Service Hospitality Hotels Loyalty 105

ShepHyken

JANUARY 20, 2020

My Comment: While a short article like this may not be all you need to start and run a customer loyalty program, this is a good start to get you thinking about the type of program you might consider. Loyalty Trends in 2020: How Will This Year Be Different? Live Chat Benchmark Report 2020 Comm100 Network Corporation.

Loyalty Programs 116

Loyalty Programs Customer Service Effort Score Self Service 116

ShepHyken

FEBRUARY 10, 2020

My Comment: Customer experience and marketing are very much connected. This short article and infographic has ten marketing tips that cross over to the CX world. Bigfoot Customer Service. 5 ways to increase customer retention in 2020 by Michael Barnard. My Comment: How do you increase customer retention?

Customer Service 103

Customer Service Infographics Customer Retention B2B 103

ShepHyken

NOVEMBER 16, 2020

This is what will help customers choose you over your competition. 20 Must-Learn Customer Service Skills in 2020 (Bonus: Tips to develop them faster) by Jared Cornell. CustomerThink) This blog sheds light on the 20 essential customer service skills and how you can improve them.

Ecommerce 82

Ecommerce Customer Service Call Center e-support 82

ShepHyken

AUGUST 24, 2020

13 Actionable Tips to Attract More Clients to Your Law Firm by Jacob Maslow. LegalScoops) Here are actionable tips that can be employed to successfully maintain and grow client relationships, which results in a profitable customer base for your law firm. Follow on Twitter: @Hyken.

Customer Service 83

Customer Service Contact Center Tips Chatbots 83

ShepHyken

NOVEMBER 30, 2020

4 Tips for Getting Executive Buy-in on Your Customer Experience Strategy by Phil Britt. CMSWire) With so much on the line for your customers, getting your leadership to buy in to CX strategies should be top of mind. To that end, we’ve put together these 4 tips to help get everyone on the same page.

Customer Service 82

Customer Service Ecommerce B2C B2B 82

ShepHyken

MARCH 16, 2020

Each week I read a number of customer service and customer experience articles from various resources. Ten Tips to Increase Customer Loyalty by Atlanta Small Business Network. ASBN) Building customer loyalty takes time and effort, but the reward is guaranteed sales. Follow on Twitter: @Hyken.

Customer Service 90

Customer Service Self Service Competitive Advantage Loyalty 90

ShepHyken

JUNE 22, 2020

This Harvard Business School article recognizes that customers may be “less able and less willing to spend than before,” and answers the question, “How should you re-engage with them?”. Dealing With Tricky Customer Service Situations: 16 Useful Tips by Forbes Communications Council Expert Panel®.

Customer Service 56

Customer Service Retail Tips Customer Service Training 56

ShepHyken

APRIL 27, 2020

(Forbes) If your company is struggling, transforming your customer support into a 5-star experience can inject new life into your business. Try these 15 tips from the members of Forbes Coaches Council. ” Top 10 Digital Customer Experience Trends to Look Out For in 2020 by David Gasparyan. Not sure where to start?

Customer Service 80

Customer Service Government Hospitality Trends 80

ShepHyken

MARCH 8, 2021

16 Tips For Boosting Customer Satisfaction With Happier Employees by Forbes Coaches Council. Forbes) 16 members of Forbes Coaches Council shared their best tips for business owners to start improving customer satisfaction with happier employees. Follow on Twitter: @Hyken.

Customer Service 137

Customer Service Hospitality Airlines Infographics 137

ShepHyken

APRIL 13, 2020

This article focuses on how to leverage communication to meet, if not exceed, the customer’s expectations. Five Tips To Boost Employee Engagement In The Finance Industry by Robert Roley. Forbes) Here are five tips to boost your organization’s performance through greater employee engagement.

Customer Service 97

Customer Service Employee Engagement Hotels Retail 97

ShepHyken

MAY 11, 2020

Swinscoe shares highlights from his interview focused on innovation and the customer experience. My favorite tip from the interview: Start with your customer… Try and get their point of view because from there everything else will fall in place. Happy employees are your customer experience secret weapon by LogMeIn.

Customer Service 59

Customer Service Innovation Retail Financial 59

ShepHyken

JANUARY 4, 2021

Each week I read a number of customer service and customer experience articles from various resources. Customer Experience Tips and Advice from the Pros During Disruption by Srijana Angdembey. 2020 was a year of disruption, but some saw also saw it as a year of acceleration. Small is sometimes great.

Customer Service 143

Customer Service Retail Entertainment Tips 143

ShepHyken

NOVEMBER 23, 2020

(Sharpen Technologies) This month, we’re crushing on Chewy – an eCommerce leader paving the path to a better customer experience. We’re unpacking four strategies from Chewy’s service playbook and giving you actionable tips on how to use them to improve your own customer experience. Follow on Twitter: @Hyken.

Customer Service 82

Customer Service Net Promoter Score Airlines Contact Center 82

ShepHyken

MARCH 30, 2020

Chief Executive) The challenges posed to business by the novel coronavirus are unprecedented, but CEOs can help keep spirits up with these tips. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Follow on Twitter: @Hyken.

Customer Service 80

Customer Service Loyalty Tips Customer Service Training 80

ShepHyken

JUNE 1, 2020

My Comment: Multichannel and omnichannel may not be the most exciting topics in the world, but they are very important to your customer (even if they don’t know it), and even more important to you. ” Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 66

Customer Service Omni-Channel Call Center Retail 66

ShepHyken

MARCH 16, 2020

Each week I read a number of customer service and customer experience articles from various resources. Ten Tips to Increase Customer Loyalty by Atlanta Small Business Network. ASBN) Building customer loyalty takes time and effort, but the reward is guaranteed sales. Follow on Twitter: @Hyken.

Customer Service 62

Customer Service Self Service Competitive Advantage Loyalty 62

ShepHyken

APRIL 6, 2020

Improve customer loyalty and retention by focusing on relationships by Sarah Olson. Zendesk) Read on for customer retention strategies and tips to build long-term relationships that improve your customer loyalty. The post 5 Top Customer Service Articles For the Week of April 6, 2020 appeared first on Shep Hyken.

Customer Service 75

Customer Service Loyalty Airlines Loyalty Programs 75

ShepHyken

MARCH 23, 2020

7 Customer Service Email Tips That Will Boost Customer Experience by Syed Balkhi. CustomerThink) A significant amount of your interactions with customers will take place via email. Whenever customers receive an automatic welcome email or a purchase confirmation, you’re building their experience with your brand.

Customer Service 71

Customer Service Loyalty Programs Customer Service Training Tips 71

ShepHyken

MARCH 23, 2020

7 Customer Service Email Tips That Will Boost Customer Experience by Syed Balkhi. CustomerThink) A significant amount of your interactions with customers will take place via email. Whenever customers receive an automatic welcome email or a purchase confirmation, you’re building their experience with your brand.

Customer Service 48

Customer Service Loyalty Programs Customer Service Training Tips 48

Comm100

FEBRUARY 23, 2021

It’s true what they say: 2020 was a year for the books, and its impact on customer service was no exception. Companies of all sizes had to adjust to everything from the pivot to working from home to navigating rising customer expectations. Tips for optimizing availability: – Make sure to offer live chat.

Customer Service 130

Customer Service Self Service Social Media Knowledge Base 130

ShepHyken

DECEMBER 23, 2019

Customer Service Pet Peeves That’ll Make Your Customers Cringe in 2020 by SmarterCX Team. SmarterCX) We asked CX professionals for their biggest gripes and pet peeves when it comes to service, and here are 10 they listed as most likely to make customers cringe in 2020. Crystal Ball Time!

Customer Service 100

Customer Service eBook Trends Tips 100

ShepHyken

APRIL 20, 2020

This is how you want your people to treat their customers; with a consultative approach, that enhances their customer experience. Give Customers What They Want: 11 Tips On How To Listen Effectively by Young Entrepreneur Council. They consult with you to get you the best. Follow on Twitter: @Hyken.

Loyalty Programs 64

Loyalty Programs Customer Service Rewards Programs Loyalty 64

ShepHyken

DECEMBER 30, 2019

Customer experience trends to watch out for in 2020 by Mahir Prasad. ClickZ) OpenText’s Nali Giliana highlights five key trends that will influence customer experience in 2020. Good, the Bot and the Customer Experience: Five tips for brands looking to embrace AI-driven customer service by Arun Mani.

Customer Service 111

Customer Service Self Service Social Media Customer Centricity 111

ShepHyken

OCTOBER 21, 2019

Top 6 Customer Experience (CX) Strategy Tips for 2020 by Raj Roy. MarTech Advisor) In this article, we explain why a CX strategy is critical to accelerate the achievement of your business goals, with the top 6 customer experience strategy tips to prepare you for 2020! Follow on Twitter: @Hyken.

Customer Service 79

Customer Service eBook B2B CRM 79

ShepHyken

OCTOBER 7, 2019

(Social Media Today) Customer experience is one of the most important factors that influences business growth – in fact, it’s expected to become the main brand differentiator by 2020. 7 Tips for Creating a Customer-Centric Organization by Elizabeth Brockey. We’re not quite there yet. Follow on Twitter: @Hyken.

Customer Service 111

Customer Service Infographics Customer Centricity Social Media 111

ShepHyken

NOVEMBER 25, 2020

Empathy: This is the big word of 2020. You may care about your customer, but does the customer know it? What words do you use to respond to a customer’s comments and complaints? Do your customers feel that you know not only what they want, but also how they feel? Follow on Twitter: @Hyken.

Customer Service 143

Customer Service Leadership Training Customer Service Training 143

ShepHyken

APRIL 8, 2019

To Provide the Best Customer Experience, Be Proactive by Frank Konkel. NextGov) “Be where your customers are” and other helpful tips from customer experience professionals. My Comment: Is it possible to learn a customer service lesson from government? The short answer is yes.

Customer Service 100

Customer Service Hotels Hospitality Government 100

ShepHyken

NOVEMBER 4, 2019

My Comment: I’m often asked which channels do companies need to be on to best support their customers. This is a great look at the channels your customers are on as well as their expectations for each channel. Infographic: We expect a personalized experience by Customers 2020. And, it doesn’t just apply to customers.

Infographics 83

Infographics Customer Service Social Media Tips 83

ShepHyken

JANUARY 31, 2022

Building that trust starts with the very first interaction you have with your customers, and it should continue through every interaction you have following that initial one. Here are 10 practical tips that businesses can use to gain and maintain trust with their customers. Follow on Twitter: @Hyken.

Customer Service 64

Customer Service Contact Center Trends Loyalty 64