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Four Tips for Using Customer Data to Improve the E-Commerce Experience

InMoment XI

If you weren’t yet online, it didn’t take long for brands to adapt when brick and mortar businesses across Asia Pacific were forced to shut down in 2020 and 2021. . Tip #1: Rethink the Digital Customer Journey. Tip #2: Invest in Customer Care. Tip #3: Upgrade Your Technology. It’s not been easy for e-commerce brands.

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10 SEO Tips to Implement in 2020

Oracle

So what can you do in 2020 to stay ahead of the curve? We asked SEO pros for their best SEO tips for 2020, and here are 10 of them. SEO Tip #1: Image link building. SEO Tip #2: Relevant landing pages. “My best tip for 2020 is to ensure your landing page is relevant to the user’s search intention.

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Content Marketing Tips from 2020

DemandJump

Look to 2020 as a testament of how rapidly content marketing strategy (and everything else, for that matter) can be turned on its head. We saw content take new relevancy as a vast percentage of our workforce became more reliant on web-based communication and interaction. Our language evolved , even.

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3 tips for successful customer data management

NICE inContact

According to Gartner’s 2020 CEO Survey, 80% of businesses plan to increase their spending on digital technology. And to get maximum value from that data, businesses should implement initiatives that use customer data to know their customers better, improve CX, and enhance the customer journey.

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8 Contact Center Trends to Watch in 2020

What does 2020 look like for this industry? In this eBook, we’ll arm you with the research you need to inform areas of investment, and 8 quick tips you can use to improve your contact center’s performance now!

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Why a CCXP cert should be in your 2020 plans

CloudCherry

But, 2020 is right around the corner, and you’re itching to up your game. He talks top tips for preparing for the Exam (take notes on this, future CX rock stars!), The post Why a CCXP cert should be in your 2020 plans appeared first on CloudCherry. So, you’re pretty comfortable with your CX know-how…. You’ve been in the space.

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Expert Tips to Effectively Generate and Utilize Actionable Customer Insights

Alida

In 2020, every person generated 1.7 megabytes per second. And a lot of that data could be used by businesses to create better products and provide a better overall customer experience for their audience.

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IVA is the New IVR Masterclass

Speaker: Brian Morin, CMO & Phillip Fisher, CX Consultant at SmartAction

2020 was the year that customer call centers and customer experience were pushed to their limit. Tips to guarantee a CX as good or better than live agents. This webinar will cover: Key thresholds to determine the fit for conversational AI. Where to start? Buy or build? Blueprint for success from leading companies.