Experience Investigators by 360Connext
JANUARY 28, 2020
Anxiety is ramping up for senior leaders focused on customer experience, and it’s not difficult to understand why. According to Forrester’s 2020 Predictions , 1 in 4 customer experience professionals will lose their job this year. Related: How to Improve Customer Service Training with Simple Metrics.
Michel Falcon Experience
JANUARY 16, 2020
If you want your company to grow in 2020 you have a myriad of different options: You can optimize your SEO to rank first for your respective search queries. Do you have plans to host a customer journey mapping workshop this year? Is it taking your customers too long to get in touch with your company which negatively impacts sales?
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ShepHyken
DECEMBER 21, 2020
(ZDNet) The COVID-19 pandemic led to breakneck speed shift to digital-first customer engagement and remote work, prompting service and support organizations to reconsider the future of their people, process, and technology. My Comment: Vala Afshar is back with more information on the Salesforce 2020 State of Service report.
ShepHyken
DECEMBER 11, 2019
To this end, I recently published an article in Forbes about ways to create an amazing customer experience in 2020, and I thought it would be enjoyed by our Shepard Letter subscribers as well. Here are the first ten of twenty ideas as to how you can up your customer service game in 2020. Stay in touch.
ShepHyken
DECEMBER 18, 2019
Last week, I shared ten ideas to drive a better customer experience in 2020. Without any further delay, here are ten more ways to create a better customer experience in 2020. Create your customer service mantra. As promised, I’m back with ten more tips. If you haven’t read part one yet, you can do so here.
ShepHyken
DECEMBER 14, 2020
The 6 Top Customer Experience Trends in 2021 by Julien Rio. CXM) The digital transformation of companies accelerated significantly in 2020. My Comment: As we end 2020 and head into 2021, there are plenty of experts sharing their predictions and spotting the trends that will help us provide a better CX experience.
ShepHyken
NOVEMBER 1, 2020
5 Customer Experience Strategies That Will Make Your Business Conversion Friendly by Dhaval Sarvaiya. CustomerThink) This is the era of customer experience. A Walker study (opt-in required) found that by the end of 2020, customer experience will overtake price and product as the key brand differentiator.
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