Oracle

JANUARY 28, 2021

Looking for customer experience virtual events information for 2021? Customer Relationship Management Conference (CRMC): Reconnecting the World of Retail. Customer Contact Virtual: A Frost & Sullivan Executive Mind Exchange. Design and Innovation: Design Thinking Virtual Experience. 9 AM EET. —.

Customer Experience 76

Customer Experience B2B Conference Advertising 76

CSM Magazine

APRIL 18, 2024

DSSL Group, the security systems company, has rolled-out a new field service management system from BigChange. The cloud-based system incorporates vehicle tracking, mobile workforce app, intelligent job scheduling and an online customer booking portal. “However, we also knew this was long winded.

System 52

System Management Customer Relationship Management CRM 52

Eptica

NOVEMBER 1, 2020

Date: Friday, October 30, 2020 Author: Pauline Ashenden - Demand Generation Manager Four benefits to improving customer service by integrating your CRM and telephony system. Published on: October 30, 2020. You might also be interested in these posts: Self-service and its importance to greater customer satisfaction.

CRM 117

CRM System Self Service Customer Service 117

CSM Magazine

MARCH 14, 2024

Working with BigChange to get the best from the 6-in-one solution, Green Spark has embraced it fully as its core CRM and management system, with RAMS and job processes being controlled by BigChange and customer sign-offs, via the field-based tablet apps. “BigChange has had a key impact on all aspects of our business.

Management 52

Management CRM e-support Customer Relationship Management 52

CSM Magazine

MARCH 7, 2024

Since implementing the 6-in-1 cloud based BigChange system Jet Wash Shop has seen its team of highly trained engineers increase by 300 percent, exceed a 97 percent hit rate on customer KPIs and maintain a 5-star rating on Google. Vehicle locations can also be used to automatically update customers with accurate ETAs if required.

Automotive 52

Automotive Customer Relationship Management CRM System 52

Russel Lolacher

DECEMBER 30, 2019

The year is 2020, and so should be your vision. No, it’s about being the kind of organization that continually improves leadership, employee engagement and customer service as part of their DNA. Have honest conversations about your brand w/ employees and customers. Twenty Ways to Help you Better Serve Customers.

Connections 58

Connections Leadership Employee Engagement Customer Relationship Management 58

CSM Magazine

OCTOBER 2, 2023

BigChange is an all-in-one job management system that typically replaces a series of separate systems. It incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence.

Software 59

Software Customer Relationship Management CRM System 59

CSM Magazine

MARCH 19, 2024

” A further award – the BigChange Big on Inclusion Award – also offers a prize of £2000 and is open to all current BigChange customers. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Customer Relationship Management 52

Customer Relationship Management CRM Innovation System 52

Kustomer

NOVEMBER 16, 2021

The development of CRM (customer relationship management) platforms has transformed customer service in the digital age. Prior to the modern CRM , online customer service was a rather dreary, generic and often stilted experience. The Methodology of the Hybrid Customer Service Model.

Customer Experience 59

Customer Experience Customer Service Chatbots e-support 59

CSM Magazine

OCTOBER 5, 2023

Blade Roofing, a nationwide roofing company, has rolled out a BigChange job management system to significantly reduce administration and eliminate paperwork. The cloud-based software and mobile app have also helped boost operational efficiencies, improve customer service and given management real-time visibility of all work.

System 59

System CRM Customer Relationship Management Report 59

LoyaltyPlus

APRIL 14, 2020

Retail professionals agree: 2020 will mark a significant year of development, with loyalty at the core of digital commerce. Loyalty programmes, emotional connection to brands and higher level customer interaction will feature strongly. It is now feasible, says LoyaltyPlus, and adds a new dimension to the loyalty programme experience.

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Omni-Channel Loyalty Touchpoint Retail 40

LoyaltyPlus

APRIL 14, 2020

Retail professionals agree: 2020 will mark a significant year of development, with loyalty at the core of digital commerce. Loyalty programmes, emotional connection to brands and higher level customer interaction will feature strongly. It is now feasible, says LoyaltyPlus, and adds a new dimension to the loyalty programme experience.

Omni-Channel 52

Omni-Channel Loyalty Touchpoint Retail 52

CSM Magazine

SEPTEMBER 21, 2023

. “We have all but eliminated paper from our mobile operation and this has improved the speed with which we can react to changing schedules, the quality of the service we provide to our customers and the efficiency of engineers working on the ground.”

Management 59

Management Customer Relationship Management CRM Fashion 59

CSM Magazine

OCTOBER 19, 2023

Part of the BigChange job management system, the new feature is used to alert drivers as they approach a zone. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

JULY 17, 2023

Big-screen graphs and tables provide an instant view of performance, such as job costs, productivity, customer service, and finance. The dashboards receive live data from across the business, including job updates from field operatives equipped with mobile devices, giving managers and staff complete visibility of all aspects of the business.

Analytics 52

Analytics Customer Relationship Management CRM System 52

CSM Magazine

SEPTEMBER 6, 2023

BigChange has launched a new Customer Portal allowing BigChange users to give their customers an easy way to book and track jobs online. Customers can even track the engineer on route and their likely arrival time. BigChange software can then automatically generate notifications such as reminders and job completions.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

ShepHyken

JANUARY 6, 2021

Every year I write my customer service and customer experience (CX) predictions in my Forbes.com column. So, here are my Top 10 Predictions for 2021: Customers continue to get smarter. Our customers keep getting smarter about customer service and experience. Customers are becoming impatient.

Self Service 170

Self Service Chatbots Customer Relationship Management Customer Service Training 170

CSM Magazine

JANUARY 12, 2024

.” Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, Lothian has virtually eliminated paper from its installation and service operation.

CRM 52

CRM Customer Relationship Management System Travel 52

Win the Customer

APRIL 6, 2017

Customer relationship management software has become an essential sales tool for businesses. By 2020, the market is expected to be worth $48.4 A mobile CRM platform enables traveling sales representatives to access prospect and customer data essential to cultivating leads and making sales from any location.

CRM 108

CRM Company Customer Experience Social Media 108

CSM Magazine

JUNE 22, 2023

Part of the BigChange cloud-based system for managing businesses with field service operations, the software is providing an average saving of 4 per cent in miles travelled. In the first 4 months of use, BigChange customers using the tool have saved over £1.2million; cutting 6.4 “BigChange customers have completed over 3.7

Travel 52

Travel Customer Relationship Management CRM System 52

CSM Magazine

NOVEMBER 14, 2023

BigChange is also boosting customer service with real-time ETAs and updates, streamlining invoicing through integration with the company’s accounting software, and improving fleet management with automated alerts. “BigChange also gave us the ability to create and customise our own worksheets and certificates.”

CRM 52

CRM Customer Relationship Management System Resources 52

CSM Magazine

AUGUST 7, 2023

Crucial Engineering is underpinning a UK-wide expansion of its aluminium and automation business with the BigChange job management system which live links field engineers to back-office support staff using a mobile app. “Like us BigChange continues to evolve and adapt,” he concluded.

System 52

System Management Customer Relationship Management CRM 52

CSM Magazine

SEPTEMBER 28, 2023

With end-to-end digital workflows, integration with the Xero accounting package, networking with other BigChange users, and an online customer booking portal, BigChange has already transformed the management of the mobile operation, improving efficiency and boosting customer service. “‘where are you?

Customer Relationship Management 59

Customer Relationship Management CRM Hospitality System 59

LoyaltyPlus

MAY 18, 2020

Experts within the retail space have long believed 2020 will be a significant year of development, with loyalty at the core of digital commerce. The loyalty programme must drive immediate benefit to the consumer, it has to be relevant and add obvious and real value to the end customer.

Loyalty 52

Loyalty Brands Airlines Tourism 52

LoyaltyPlus

MAY 18, 2020

Experts within the retail space have long believed 2020 will be a significant year of development, with loyalty at the core of digital commerce. The loyalty programme must drive immediate benefit to the consumer, it has to be relevant and add obvious and real value to the end customer.

Loyalty 52

Loyalty Brands Airlines Tourism 52

CSM Magazine

JULY 10, 2023

The Sheffield-based company has also deployed the BigChange customer portal that allows customers to directly access service and site history information and book engineer appointments. This was time consuming, labour intensive, and had the potential to introduce errors into our systems.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

Comm100

JANUARY 21, 2021

There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat. How many channels offer as many benefits as live chat does for both the customer and business? We’ll get into this later). Cut down costs.

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Video Social Media Software Knowledge Base 246

CSM Magazine

DECEMBER 15, 2022

Chicago Glass has been established for over 20 years and, in 2020, became an Employee-Owned Company. Chicago Glass has also introduced an Architectural Spraying Division to repair damaged metal framework on-site for its trade customers.

CRM 52

CRM Customer Relationship Management System Resources 52

CSM Magazine

JULY 5, 2022

Sabio Group , the digital customer experience (CX) transformation specialist backed by Horizon Capital has announced strong financial and operational performances in its annual report and accounts, published today. to £152.5m (2020: £99.8m) while gross profit jumped 43% to £54.5m.

Groups 59

Groups Financial Customer Relationship Management Customer relationships 59

CSM Magazine

NOVEMBER 22, 2023

The BigChange job management system now allows payment for completed field service jobs to be taken whilst on site. After viewing an invoice summary on the engineers’ mobile device, a customer receives a payment app link. A ‘pay now’ screen then pops up on their phone for easy, one-click payment.

Banking 52

Banking Customer Relationship Management System CRM 52

CSM Magazine

JUNE 9, 2023

Yorkshire-based ASE Autogate has saved money by consolidating the management of its field operation into one easy to use, integrated solution. The company has also boosted customer service as it can now capture and share time-critical information using the BigChange mobile app.

CRM 52

CRM Customer Relationship Management Resources System 52

CSM Magazine

JANUARY 10, 2023

“This has transformed the feel of the business from a small company to one that can provide a more corporate, larger-company experience – but retaining the personal touch.” Prymo has also halved the cost of its internal account management thanks to BigChange.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

JULY 26, 2022

When I joined the business, I knew that if we wanted to protect existing contracts and secure new ones, we needed to be transparent in our service delivery and offer real-time digital customer reporting. The online customer portal from BigChange has also had a big impact for Greenskape, distinguishing them from their competition.

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Company Customer Relationship Management CRM Innovation 59

CSM Magazine

FEBRUARY 23, 2023

The BigChange job management system, which incorporates customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , in one simple to use and easy to integrate solution has transformed the way Future manages its mobile operation.

Groups 52

Groups Management Customer Relationship Management CRM 52

CSM Magazine

MARCH 8, 2023

From real-time tracking to financial management, vehicle checks to dynamic communications, BigChange supports all aspects of the business giving us complete visibility and the capacity to capture, record and share time and business critical information.”

Customer Relationship Management 52

Customer Relationship Management CRM Financial System 52

NobelBiz

JUNE 29, 2021

The customer experience is critical to every company’s long-term viability. This customer journey’s enhancement is a work in progress. Outsourcing is the greatest option, allowing companies to focus their approach on their customers. It is critical to have an optimized and tailored client journey for this to be positive.

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Customer Journeys Customer Experience Contact Center Omni-Channel 52

CSM Magazine

JULY 4, 2022

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Customer Relationship Management 52

Customer Relationship Management CRM Resources Innovation 52