Kayako

AUGUST 12, 2022

The lockdowns and aftermath of the 2020 global pandemic spiked growth in e-commerce sales as brick-and-mortar stores and restaurants closed their doors. The challenge for brands is ensuring that customer relationship management doesn’t suffer as online spending becomes the norm. What Is Personalized Customer Service?

Customer Service 292

Customer Service Ecommerce Effort Score e-support 292

CSM Magazine

MARCH 14, 2024

Green Spark introduced the BigChange job management system to improve the flow of information between field staff, using the mobile app, and the back-office. Field engineers use the BigChange app on tablets and are automatically connected to the back-office system so they can access all relevant customer and site information.

Management 52

Management CRM e-support Customer Relationship Management 52

Kustomer

AUGUST 12, 2020

Kustomer is recognized for its unique approach to modernizing customer experiences in multiple industries as the company experiences unprecedented growth, top ratings, and executive team expansion. Kustomer was also recognized by the 2020 SaaS Awards for Best Customer Service or CRM. across 140 reviews.

Company 52

Company Self Service CRM Innovation 52

UJET

JUNE 25, 2021

As the world begins to reopen post-COVID-19, customer experience is more important than it’s ever been, with 80% of companies saying their core business model needs to go and/or stay digital to remain economically viable. Your Customers Are Mobile-First. For example, Wag! ,

Customer Journeys 82

Customer Journeys Customer Experience Contact Center Omni-Channel 82

CSM Magazine

MAY 16, 2024

EnviroVent is also boosting customer service with automated notifications and updates, and the ability for customers to self-serve important documents and site reports. “It wasn’t responsive to our, or our customers’ needs, and it wasn’t reactive to changes in the business. .

Customer Relationship Management 52

Customer Relationship Management e-support CRM System 52

Talkdesk

FEBRUARY 16, 2021

Over the past year, most customer-obsessed organizations were forced to accelerate their digital transformation efforts to meet the demands of the global pandemic. Even organizations that adopted substandard technology have experienced improved employee productivity, higher customer satisfaction (CSAT) scores and lower operating costs.

Contact Center 139

Contact Center Customer Experience Policies Competitive Advantage 139

Ecrion

FEBRUARY 25, 2020

Customer engagement is something that’s often overlooked, but a crucial variable that impacts the success of any business. However, do you know what customer engagement is? Put simply, customer engagement has a direct impact on customer satisfaction. It is a part of the customer experience your customers have.

Customer Engagement 74

Customer Engagement Engagement Social Media Video 74

CSM Magazine

MARCH 27, 2024

. “It is easy to use and it gives us total visibility, from any location, providing transparency for support staff, management and our customers.” This is improving the company’s response to emergency callouts and boosting customer service with live updates and accurately calculated ETAs.

Management 52

Management Customer Relationship Management CRM System 52

CSM Magazine

OCTOBER 2, 2023

BigChange is an all-in-one job management system that typically replaces a series of separate systems. It incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence.

Software 59

Software Customer Relationship Management CRM System 59

CSM Magazine

OCTOBER 5, 2023

Blade Roofing, a nationwide roofing company, has rolled out a BigChange job management system to significantly reduce administration and eliminate paperwork. The cloud-based software and mobile app have also helped boost operational efficiencies, improve customer service and given management real-time visibility of all work.

System 59

System CRM Customer Relationship Management Report 59

CSM Magazine

APRIL 18, 2024

DSSL Group, the security systems company, has rolled-out a new field service management system from BigChange. The cloud-based system incorporates vehicle tracking, mobile workforce app, intelligent job scheduling and an online customer booking portal. “However, we also knew this was long winded.

System 52

System Management Customer Relationship Management CRM 52

CSM Magazine

MARCH 7, 2024

Since implementing the 6-in-1 cloud based BigChange system Jet Wash Shop has seen its team of highly trained engineers increase by 300 percent, exceed a 97 percent hit rate on customer KPIs and maintain a 5-star rating on Google. Vehicle locations can also be used to automatically update customers with accurate ETAs if required.

Automotive 52

Automotive Customer Relationship Management CRM System 52

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

CSM Magazine

JANUARY 12, 2024

.” Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, Lothian has virtually eliminated paper from its installation and service operation.

CRM 52

CRM Customer Relationship Management System Travel 52

Kustomer

NOVEMBER 16, 2021

The development of CRM (customer relationship management) platforms has transformed customer service in the digital age. Prior to the modern CRM , online customer service was a rather dreary, generic and often stilted experience. The Methodology of the Hybrid Customer Service Model.

Customer Experience 59

Customer Experience Customer Service Chatbots e-support 59

CSM Magazine

OCTOBER 19, 2023

Part of the BigChange job management system, the new feature is used to alert drivers as they approach a zone. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

JULY 17, 2023

Big-screen graphs and tables provide an instant view of performance, such as job costs, productivity, customer service, and finance. The dashboards receive live data from across the business, including job updates from field operatives equipped with mobile devices, giving managers and staff complete visibility of all aspects of the business.

Analytics 52

Analytics Customer Relationship Management CRM System 52

CSM Magazine

SEPTEMBER 21, 2023

. “We have all but eliminated paper from our mobile operation and this has improved the speed with which we can react to changing schedules, the quality of the service we provide to our customers and the efficiency of engineers working on the ground.”

Management 59

Management Customer Relationship Management CRM Fashion 59

CSM Magazine

SEPTEMBER 6, 2023

BigChange has launched a new Customer Portal allowing BigChange users to give their customers an easy way to book and track jobs online. Customers can even track the engineer on route and their likely arrival time. BigChange software can then automatically generate notifications such as reminders and job completions.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

NOVEMBER 14, 2023

BigChange is also boosting customer service with real-time ETAs and updates, streamlining invoicing through integration with the company’s accounting software, and improving fleet management with automated alerts. “BigChange also gave us the ability to create and customise our own worksheets and certificates.”

CRM 52

CRM Customer Relationship Management System Resources 52

ChurnZero

NOVEMBER 8, 2019

Serious About Customer Success? Your CRM is Not Enough! Now more than ever Customer Success is essential to the long-term success of your entire organization. Now more than ever Customer Success is essential to the long-term success of your entire organization. Blog Author: Alexander Weihmann.

CRM 63

CRM Customer Success e-support Chief Customer Officer 63

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

CSM Magazine

MARCH 19, 2024

” A further award – the BigChange Big on Inclusion Award – also offers a prize of £2000 and is open to all current BigChange customers. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Customer Relationship Management 52

Customer Relationship Management CRM Innovation System 52

West Monroe

JULY 6, 2022

Customers today expect that electric, gas, and water service providers will have an immersive and cohesive digital experience—it’s more than customers merely going online and paying their bills. It entails offering customers ways to engage digitally for all possible interactions.

Customer Experience 98

Customer Experience Touchpoint Customers Fashion 98

CSM Magazine

DECEMBER 15, 2022

Chicago Glass has been established for over 20 years and, in 2020, became an Employee-Owned Company. Chicago Glass has also introduced an Architectural Spraying Division to repair damaged metal framework on-site for its trade customers. The CRM function is paramount to our work, and the ease of use is a big plus point.

CRM 52

CRM Customer Relationship Management System Resources 52

CSM Magazine

NOVEMBER 30, 2023

With real-time connected mobile app and back-office system, BigChange helped Burry improve both office and field efficiency, reduce paperwork, and improve customer service with better reporting and faster invoicing. Real-time tracking also helps monitor vehicle locations for customer reporting, fleet security, and workforce health and safety.

Customer Relationship Management 52

Customer Relationship Management CRM System Report 52

CSM Magazine

JUNE 9, 2023

Yorkshire-based ASE Autogate has saved money by consolidating the management of its field operation into one easy to use, integrated solution. The company has also boosted customer service as it can now capture and share time-critical information using the BigChange mobile app.

CRM 52

CRM Customer Relationship Management Resources System 52

CSM Magazine

JUNE 22, 2023

Part of the BigChange cloud-based system for managing businesses with field service operations, the software is providing an average saving of 4 per cent in miles travelled. In the first 4 months of use, BigChange customers using the tool have saved over £1.2million; cutting 6.4 “BigChange customers have completed over 3.7

Travel 52

Travel Customer Relationship Management CRM System 52

CSM Magazine

AUGUST 7, 2023

Crucial Engineering is underpinning a UK-wide expansion of its aluminium and automation business with the BigChange job management system which live links field engineers to back-office support staff using a mobile app. “Like us BigChange continues to evolve and adapt,” he concluded.

System 52

System Management Customer Relationship Management CRM 52

CSM Magazine

SEPTEMBER 28, 2023

With end-to-end digital workflows, integration with the Xero accounting package, networking with other BigChange users, and an online customer booking portal, BigChange has already transformed the management of the mobile operation, improving efficiency and boosting customer service. “‘where are you?

Customer Relationship Management 59

Customer Relationship Management CRM Hospitality System 59

CSM Magazine

JULY 10, 2023

The Sheffield-based company has also deployed the BigChange customer portal that allows customers to directly access service and site history information and book engineer appointments. This was time consuming, labour intensive, and had the potential to introduce errors into our systems.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

FEBRUARY 7, 2024

It often took a week or more for information for PO’s and billings to be available impacting billings and customer service. In addition, with quicker and improved customer communication, together with accurate and easily-accessible job reports, there are less invoice disputes to deal with.”

Industry 52

Industry Customer Relationship Management CRM System 52

CSM Magazine

JULY 26, 2022

When I joined the business, I knew that if we wanted to protect existing contracts and secure new ones, we needed to be transparent in our service delivery and offer real-time digital customer reporting. The online customer portal from BigChange has also had a big impact for Greenskape, distinguishing them from their competition.

Company 59

Company Customer Relationship Management CRM Innovation 59

CSM Magazine

JANUARY 10, 2023

“This has transformed the feel of the business from a small company to one that can provide a more corporate, larger-company experience – but retaining the personal touch.” Prymo has also halved the cost of its internal account management thanks to BigChange.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

JULY 6, 2022

Using the cloud-based BigChange solution, Envirocare has boosted customer service with improved access to and sharing of time critical or site sensitive information. “This means we are more responsive to customers when it comes to quotations, invoicing and query resolution.

Customer Relationship Management 59

Customer Relationship Management CRM System Resources 59

CSM Magazine

FEBRUARY 23, 2023

The BigChange job management system, which incorporates customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , in one simple to use and easy to integrate solution has transformed the way Future manages its mobile operation.

Groups 52

Groups Management Customer Relationship Management CRM 52

CSM Magazine

FEBRUARY 11, 2022

BigChange field service management software is helping commercial and industrial door specialist Access Innovations reduce paper consumption by more than 70 per cent. The back-office resource required to record, schedule and report on jobs has been reduced, which in turn results in better service for our customers.

Innovation 52

Innovation CRM Customer Relationship Management Financial 52