Oracle

OCTOBER 3, 2019

In Gartner’s “The 5 Digital Transformation Identities of Financial Services” report, researchers note that “One-third of financial services CIOs identified digital as their top business priority 2019, up by more than 8% from last year.”

Financial 56

Financial Banking Multi-Channel Travel 56

Pointillist

FEBRUARY 19, 2019

Canadian Red Cross’ Andrew George sat down with Pointillist’s Steve Offsey to talk about their recent success at the Loyalty360 Customer Awards, their adoption of customer journey analytics and the road ahead. Steve : You’ve been a strong advocate of customer journey analytics. We had no way of measuring these multi-channel journeys.

Customer Experience 40

Customer Experience Multi-Channel Analytics Customer Journeys 40

SurveySparrow

NOVEMBER 9, 2020

Gartner Research stated that 51% of the HR executives mentioned employee experience is a crucial initiative for 2019. Reporting module: This feature lets you collect employees data with efficiency. Share Across Various Channels: This HR management software allows you to share surveys across multiple channels.

Software 59

Software Tools Management Employee Engagement 59

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. If your budget allows, best-in-class AI-supported analytics are the goal. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 99

Social Media Analytics Tools Marketing 99

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. If your budget allows, best-in-class AI-supported analytics are the goal. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 85

Social Media Analytics Tools Marketing 85

Gainsight

AUGUST 31, 2020

That proved to Amy that she was a multi-dimensional leader. By the end of the fiscal year 2019, the company had over 500,000 subscribers, rare brick and mortar sales, a reliance on referrals, and annual subscription revenue of $181M, and total revenue of $915M. . Eventually, she moved to San Francisco about ten years ago.

Leadership 52

Leadership Resources Multi-Channel Software 52

BirdEye

OCTOBER 31, 2023

Customers today heavily depend on online review sites, public forums, and social media channels when choosing businesses. With the right reputation management company, businesses can proactively collect positive feedback across various channels, rather than merely reacting to negative reviews. “I I reviewed over 20 different offerings.

Company 109

Company Management Social Media How To 109

ChurnZero

JULY 12, 2019

These four channels MUST outperform other sources of MRR. Think of utilities such as Google Analytics or your CRM solution. Autopilot recently introduced journey insights, which allow you to spot problematic areas in your nurturing funnels without being forced to access and assess data and reports. Multi-Channel Communication.

Customer Success 75

Customer Success Customer Experience How To Roadmap 75

Magellan Solutions

JULY 28, 2021

An eMarketer report found that streamlined digital experiences, curbside pickup, and touchless checkout contributed to increased shopping frequency and incremental sales. . Instead, it just diverted and dispersed much of that activity across different channels. Sales channels. Advertising channels.

Omni-Channel 52

Omni-Channel Ecommerce Multi-Channel Retail 52

Optimove

JUNE 26, 2019

Beyond providing a Single Customer View and in-depth analytical reports, Optimove leverages AI to help brands actually foster emotionally intelligent relationships with their customers. With Optimove, marketers maximize the value of every customer via true 1:1 personalized multi-channel customer communications.

Multi-Channel 76

Multi-Channel Data Customer Centricity Financial 76

Hero Digital

OCTOBER 16, 2018

Salesforce reports that 80% of consumers value a company’s experience just as much as its products and services, and 57% have stopped buying from a company because a competitor provided a better experience. Once companies begin growing experiences with a multi-channel approach, they enter the third phase of CX maturity.

Omni-Channel 41

Omni-Channel Customer Experience Multi-Channel Roadmap 41

CSM Magazine

JUNE 12, 2020

As retail automation technology takes quantum leaps forward (see Figure 3), companies that provide value-driven information across multiple touchpoints will differentiate themselves from those who employ single channel or siloed environments. Omni-channels. Artificial Intelligence.

Omni-Channel 52

Omni-Channel Customer Service Self Service Virtual Agent 52

Dapresy

NOVEMBER 6, 2019

Dapresy Launches Three-Tiered Reporting Suite Targeting Precise Needs of Market Researchers: Essential, Professional, Enterprise. Empowers Analysis, Reporting and Insights for All: Perfect for Daily Project Work to Sophisticated Enterprise Projects. PORTSMOUTH, NH & STOCKHOLM, SWEDEN – Nov.

Report 40

Report Infographics Multi-Channel Analysis 40

Circular Edge

MAY 10, 2022

One major feature is detailed analytics and reporting on each department. As a comprehensive source of data, an ERP system also provides a host of reports and analytics that can be difference-makers for the business. Underlying data can be accessed simply by clicking the report. Need more depth?

Resources 52

Resources System Software Financial 52

AWS Machine Learning

SEPTEMBER 9, 2022

Cluster security using multi-user isolation. As we noted in the previous section, data scientists perform exploratory data analyses, run data analytics, and train ML models. Kubernetes provides great security standards, and we have only scratched the surface of what the multi-user isolation allows us to do. evaluating 1.5.

Groups 76

Groups Training Healthcare Multi-Channel 76

Avaya

AUGUST 15, 2016

billion by 2019 (PwC Sports Outlook Study). The Fan Cost Index, average cost for a family of 4 to attend a sporting event based on minimum purchase factors, guesstimates an average $85 spend per person for NFL, $55 per person spend for NBA, $62 per person spend for NHL, and $31 per person for MLB (Team Marketing Report).

Data 40

Data Sports Multi-Channel Trends 40

Grade.us

SEPTEMBER 14, 2021

As of 2019, TripAdvisor has 795 million reviews ; they receive 490 million unique visitors per month, and they have more than 8.4 Detailed analytics that provides you with hard data on the travel sites that perform best. Your tool should allow you to schedule, automate, and white label reports (franchises, multi-location, etc.).

Travel 26

Travel Self Service Social Media Multi-Channel 26

Currency Alliance

FEBRUARY 10, 2020

The multi-brand coalition model, in which most of the value can be realized by a grocer, has only partially taken hold in the UK, Canada, Australia and a few other markets. Its 2019 annual report attributes this to ‘…a refresh of the Clubcard app with Faster Vouchers functionality, with users up 34% year-on-year’.

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52

Currency Alliance

APRIL 10, 2021

Most loyalty programs report how many members they have. While multi-brand collaboration is starting to increase rapidly, the greatest constraint in giving customers more freedom and choice with loyalty currencies is often your brand’s ego. The days of managing customer touchpoints primarily in owned channels are over.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

Currency Alliance

FEBRUARY 10, 2021

This will have also been true for your C-level direct reports. While multi-brand collaboration is starting to increase rapidly, the greatest constraint in giving customers more freedom and choice with loyalty currencies is often your brand’s ego. The days of managing customer touchpoints primarily in owned channels are over.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52

West Monroe

JANUARY 23, 2022

Payers, providers, and life sciences organizations alike will need to become more and more digital: data-driven, analytically minded, interconnected, and individually committed to iterative and ever-evolving improvements to all facets of the healthcare experience.

Healthcare 52

Healthcare Multi-Channel Consumers Trends 52

West Monroe

JUNE 20, 2022

Instead of looking down industry towers (providers, payers, and life sciences) at key trends and drivers of M&A and investment activity, we’re looking across them at digitally enabled platforms, products, data sets, and high value analytics through the lens of asset differentiation and the trends shaping portfolio value.

Healthcare 52

Healthcare Trends Analytics Multi-Channel 52

West Monroe

JUNE 20, 2022

Instead of looking down industry towers (providers, payers, and life sciences) at key trends and drivers of M&A and investment activity, we’re looking across them at digitally enabled platforms, products, data sets, and high value analytics through the lens of asset differentiation and the trends shaping portfolio value.

Healthcare 40

Healthcare Trends Analytics Multi-Channel 40

West Monroe

JUNE 20, 2022

Instead of looking down industry towers (providers, payers, and life sciences) at key trends and drivers of M&A and investment activity, we’re looking across them at digitally enabled platforms, products, data sets, and high value analytics through the lens of asset differentiation and the trends shaping portfolio value.

Healthcare 40

Healthcare Trends Analytics Multi-Channel 40

NobelBiz

FEBRUARY 23, 2023

A VoIP system normally just provides voice services, incoming and outbound calls, and reports that are more or less particular. A VoIP solution incorporated into a UCaaS system is a critical component of a multi-channel platform that significantly improves corporate communications by enabling IP connections (Internet Protocol).

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52

NobelBiz

JUNE 7, 2021

A VoIP system normally just provides voice services, incoming and outbound calls, and reports that are more or less particular. A VoIP solution incorporated into a UCaaS system is a critical component of a multi-channel platform that significantly improves corporate communications by enabling IP connections (Internet Protocol).

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52