C Space

MARCH 7, 2019

In 2017, he won the MRS Best Agency Award as C Space London’s joint-managing director, along with Felix Koch. I n a leadership meeting last week, I confessed that I sometimes add things to my to-do list that I’ve already done, just to tick them off. by Robert Howie (C Space) Apparel Magazine. Is Optimism Dead? Is Optimism Dead?

Culture 80

Culture Apparel Retail Advertising 80

CSM Magazine

FEBRUARY 28, 2020

We are delighted to bring the voice channel to this innovative and exciting partnership with Creative Virtual” says Piergiorgio Vittori, Spitch AG’s Global Business Development Director and Country Manager for UK, Ireland and Italy. “The

Self Service 52

Self Service Virtual Agent Multi-Channel Chatbots 52

CX Workout - Ideas Blog

JUNE 11, 2018

In his best-selling book The Innovator’s Dilemma , Harvard Business School Professor Clayton Christensen demonstrated how successful companies can be doing everything “right” and yet still lose their market leadership as new, unforeseen competitors grow and take over the market. The core business had its hands full.

Innovation 40

Innovation Software Technology Tools 40

CX Workout - Ideas Blog

JUNE 11, 2018

In his best-selling book The Innovator’s Dilemma , Harvard Business School Professor Clayton Christensen demonstrated how successful companies can be doing everything “right” and yet still lose their market leadership as new, unforeseen competitors grow and take over the market. The core business had its hands full.

Innovation 40

Innovation Software Technology Tools 40

CX Workout - Ideas Blog

JUNE 11, 2018

In his best-selling book The Innovator’s Dilemma , Harvard Business School Professor Clayton Christensen demonstrated how successful companies can be doing everything “right” and yet still lose their market leadership as new, unforeseen competitors grow and take over the market. The core business had its hands full.

Software 40

Software Technology Innovation Tools 40

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bill Quiseng. Bob Thompson.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

C Space

MARCH 7, 2019

In 2017, he won the MRS Best Agency Award as C Space London’s joint-managing director, along with Felix Koch. by Robert Howie (C Space) Apparel Magazine. After nearly three decades in senior leadership roles at GE and NBC. What Retailers Need to Know to Own Customer Experience in the Apparel Industry. Is Optimism Dead?

Apparel 40

Apparel Retail Advertising Ecommerce 40

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bill Quiseng. Bob Thompson.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

Additionally, she is an Adjunct Faculty at the Rutgers executive education MBA program, Contributor of the Forbes, Harvard Business Review and Hemispheres Magazine, and Host of the podcast The Modern Customer Podcast and The Be Your Own Boss. LinkedIn : [link]. Website : [link]. LinkedIn : [link] /. Website : [link] /. Women in CX: [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

C Space

MARCH 20, 2019

But the truth is, without serious innovation, service stations will end up like deserted Wild West Main Streets. Sales of new electric cars worldwide surpassed one million units in 2017 – a record volume. Because the truth is, without serious innovation, service stations will end up like deserted Wild West Main Streets.

Apparel 45

Apparel Automotive Hotels Hospitality 45

CSM Magazine

JULY 3, 2017

The survey commissioned by Yonder Digital Group canvassed the opinions of 1,000 consumers in January 2017, asking them if, and how they share their experiences with a company with their family or network. However, new research shows that customers are just as likely to share a positive experience as a negative one. About the Author.

Social Media 81

Social Media Automotive CRM Customer Service Representative 81

CSM Magazine

MARCH 25, 2019

AI-powered innovations and subset technologies like machine learning and natural language processing continue to gain widespread use in providing intelligent, on-demand customer service and personalized end-user engagement.

Self Service 68

Self Service Technology Study Software 68

C Space

JULY 27, 2020

So we made the decision to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. million for a 2017 matchup between the St. For years, revenue from print advertising has declined and many magazine publishers have felt the more recent financial impact of Covid-19 pandemic.

Brands 52

Brands Transportation Fashion Sports 52

CSM Magazine

NOVEMBER 7, 2018

In 2017, Ecommerce was responsible for around $2.3 Demonstrated success in developing and scaling a strong entrepreneurial and innovative culture, attracting and retaining top talent, cultivating a sense of ownership throughout the organization, and leading successful teams. It’s November. trillion by 2021.

Engagement 40

Engagement Ecommerce Retail Competitive Advantage 40

C Space

JULY 10, 2020

So we made the decision to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. This includes strategic planning, data and analytics, digital development, creative technology and innovation, customer experience, voice and social.

Brands 52

Brands e-support Hospitality Retail 52

Bold360

NOVEMBER 21, 2016

What exactly are the takeaways making the biggest impact on customer experience initiatives as companies look to 2017, and how can CX pros and business leaders move their companies forward in the digital, always-on, always-connected, omni-channel landscape? It entices me to imagine what awaits us in 2017 for customer service.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40

C Space

JULY 11, 2018

A sociologist, ethnographer and author, she’s our in-house pathfinder, constantly mapping out ways for brands to innovate and push boundaries. In 2017, C Space research among 20,000 Americans found that Microsoft has quietly become one of the more relevant and admired tech brands among younger consumers. A lot has changed.

Innovation 61

Innovation Fashion Culture Connections 61

C Space

OCTOBER 7, 2020

But it’s become clear that the current climate is one of near-perpetual disruption, so we decided to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. In early March we began reporting daily on how brands were dealing with Covid-19. It has not been easy.”

Brands 40

Brands Tourism Travel Banking 40