2020 Research

SEPTEMBER 1, 2022

Branding is how you build trust with your consumers and achieve loyalty, which is especially crucial during recessions. In this article, we’ll walk through five takeaways we found in our 2022 US Banking Industry Loyalty Report , so you can better understand how to maintain brand trust: Share the “Why” Behind Your Business’ Purpose.

Brands 52

Brands Banking Advertising Loyalty 52

Customer Bliss

JUNE 6, 2017

As head of Member Experience, Brad is responsible for retention marketing, member lifecycle and loyalty, community, social media, email marketing, and member. Prior to joining Peloton, Brad led strategy and global operations for Starwood Preferred Guest (SPG), Starwood Hotels’ award-winning loyalty program with over 21.

Hotels 149

Hotels Social Media Consulting Loyalty Programs 149

Influitive

OCTOBER 11, 2015

Customer engagement is highly correlated to customer loyalty ,” says Aimee Lucas , Customer Experience Transformist and VP at the Temkin Group , a customer experience research and consulting firm. However, loyalty can generate revenue on another front: demand gen. First, you need a consistent way to connect with your customers.

Customer Engagement 40

Customer Engagement Loyalty Engagement Social Media 40

Experience Investigators by 360Connext

APRIL 7, 2015

We flew from Chicago’s O’Hare airport at the end of March with a connecting flight in Dallas and made it Puerto Vallerta without a problem. Since everything on our end was the same, including flight numbers, we assumed the airline had determined this was a comfortable amount of time to make the connection.

Airlines 110

Airlines Customer Experience Travel Hotels 110

Talkdesk

MARCH 24, 2021

With insurtech getting a head start and Amazon-like experiences setting policyholder expectations and brand loyalty, customer service can make or break carriers and brokers. . Root Insurance , the nation’s first licensed insurance carrier powered entirely by mobile, was founded in 2015. Connect with health and wellness services.

Insurance 53

Insurance Tips Contact Center Multi-Channel 53

Beyond Philosophy

JUNE 18, 2015

You can even think that part of your identity is connected to those things, but nonetheless they remain separate from you. Reserve your spot at this informative webinar presented Thursday, June 17th, 2015. Gilovich said this of the phenomenon: Our experiences are a bigger part of ourselves than our material goods,” says Gilovich.

Loyalty Programs 60

Loyalty Programs B2C Hotels Leadership 60

Natalie Petouhof

SEPTEMBER 16, 2015

Tweet Connected World, Disconnected Data: The Answer? And, with the number of connected devices projected to reach 75 billion by 2020, the volume of data available is expected to grow exponentially. This world of connected devices and digital content presents an enormous opportunity for companies to take advantage of the new data.

Loyalty Programs 40

Loyalty Programs Connections Retail Data 40

Engine Insights

AUGUST 15, 2015

Of the 900 people we surveyed in our most recent HR Reflections study, 93% said that their top people priority for 2015 is customer centricity. But how is this being put into practice? Employees play a key role in delivering this.

Customer Centricity 40

Customer Centricity Conference Loyalty Programs Culture 40

Currency Alliance

MARCH 30, 2022

As I reflected on the presentation footage, I decided I wanted to share these principles with the many loyalty professionals I’ve met building Currency Alliance over the last seven years. In recent years, brands have invested more in loyalty. but within a few years it had become South Africa’s leading loyalty program.

Loyalty 52

Loyalty Loyalty Programs Resources Airlines 52

C Space

JULY 21, 2020

eBay acquired PayPal in 2002 and spun it off in 2015. The planned hundreds of thousands of tests, over the course of the potential season, are expected to cost around $75 million, but the NFL has powerful incentives to play, including revenue from the TV networks that now rely on it to connect audiences with advertisers.

Brands 52

Brands Transportation Sales Innovation 52

ProProfs Chat

DECEMBER 4, 2020

Netflix (@netflix) July 22, 2015. Cross-departmental collaboration and consistent engagement can help both the teams to: Develop a connection regarding every experience a customer has with the organization. The customer service team can connect and help your prospects to understand why your brand is the solution to their challenges.

Strategy 98

Strategy Customer Service Marketing Social Media 98

Natalie Petouhof

JUNE 15, 2015

Tweet I’m speaking at Salesforce Exact Target’s Connections Conference. With the next generation Journey Builder brands are empowered to create journeys that blur the lines of CRM and span the Salesforce Customer Success Platform – connecting journeys across sales, service, marketing and custom apps.

Marketing 40

Marketing Advertising CRM Conference 40

Currency Alliance

JULY 24, 2018

During the past 20 years, I´ve stayed in hundreds of IHG hotels and amassed hundreds of thousands of loyalty points. I’ve only ever taken one connecting flight, stopping at JFK en-route from San Diego to London. As a connecting flight newbie, I had no idea whether I needed to collect my bags and bring them to the next flight.

Travel 40

Travel Course Customer Experience Airlines 40

ClearAction

AUGUST 21, 2016

That usually requires departments to work together to resolve the root causes of issues — that’s harder and takes longer, but it’s what’s needed to build trust that earns loyalty. When you connect the feedback dots, you make things better for all customers, not just one at a time. What do you see ahead for 2015?

Brands 54

Brands Customer Experience Social Media Customer Journeys 54

ClearAction

MAY 28, 2015

That usually requires departments to work together to resolve the root causes of issues — that’s harder and takes longer, but it’s what’s needed to build trust that earns loyalty. When you connect the feedback dots, you make things better for all customers, not just one at a time. What do you see ahead for 2015?

Company 48

Company Customer Experience Social Media Customer Journeys 48

Pointillist

MAY 23, 2018

A global travel company, for example, used journey discovery to focus on the journeys of 20,000 anonymous customers and connect their online and offline behaviors—incremental holiday bookings, email open rates and click-through rates—to create unified journeys. email, SMS, outbound call) when they reached a defined point in their journey.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90

Currency Alliance

MARCH 9, 2021

Headless loyalty systems are API-first loyalty platforms that enable any customer-facing platform to integrate loyalty marketing functionality into their Customer Experience (CX) via API. The loyalty industry still operates mostly on tightly-integrated legacy technology platforms, in which changes are slow and expensive.

Loyalty 59

Loyalty Customer Engagement Engagement CRM 59