Customer Bliss

JUNE 6, 2017

As head of Member Experience, Brad is responsible for retention marketing, member lifecycle and loyalty, community, social media, email marketing, and member. Prior to joining Peloton, Brad led strategy and global operations for Starwood Preferred Guest (SPG), Starwood Hotels’ award-winning loyalty program with over 21.

Hotels 149

Hotels Social Media Consulting Loyalty Programs 149

Talkdesk

MARCH 24, 2021

Root Insurance , the nation’s first licensed insurance carrier powered entirely by mobile, was founded in 2015. However, they are eager for human connection when it comes to complex subjects or advice. Insurers can redesign the value chain and enrich digital ecosystems by: Partnering with businesses for loyalty programs.

Insurance 53

Insurance Tips Contact Center Multi-Channel 53

Experience Investigators by 360Connext

APRIL 7, 2015

We flew from Chicago’s O’Hare airport at the end of March with a connecting flight in Dallas and made it Puerto Vallerta without a problem. Since everything on our end was the same, including flight numbers, we assumed the airline had determined this was a comfortable amount of time to make the connection.

Airlines 110

Airlines Customer Experience Travel Hotels 110

Beyond Philosophy

JUNE 18, 2015

You can even think that part of your identity is connected to those things, but nonetheless they remain separate from you. Reserve your spot at this informative webinar presented Thursday, June 17th, 2015. Gilovich said this of the phenomenon: Our experiences are a bigger part of ourselves than our material goods,” says Gilovich.

Loyalty Programs 60

Loyalty Programs B2C Hotels Leadership 60

Natalie Petouhof

SEPTEMBER 16, 2015

Tweet Connected World, Disconnected Data: The Answer? And, with the number of connected devices projected to reach 75 billion by 2020, the volume of data available is expected to grow exponentially. This world of connected devices and digital content presents an enormous opportunity for companies to take advantage of the new data.

Loyalty Programs 40

Loyalty Programs Connections Retail Data 40

Currency Alliance

OCTOBER 11, 2018

Mobile check-in can also be deployed to upsell room selection, to offer customized key collection, or can be integrated with a loyalty program to confirm benefits such as lounge-access or free Wi-Fi. Restive guests: understanding hospitality loyalty. Different loyalty drivers apply to different guest demographics.

Hotels 40

Hotels Hospitality Loyalty Travel 40

Engine Insights

AUGUST 15, 2015

Of the 900 people we surveyed in our most recent HR Reflections study, 93% said that their top people priority for 2015 is customer centricity. Every year we undertake a study into what HR professionals predict to be the key performance priorities. But how is this being put into practice?

Customer Centricity 40

Customer Centricity Conference Loyalty Programs Culture 40

Influitive

OCTOBER 11, 2015

In today’s hyper-connected world, people aren’t shy about sharing their opinions—and B2B buyers are listening. The 2015 B2B Buyer’s Survey Report found that 20% of respondents consider peer recommendations one of the top information resources when researching potential vendors (along with web research and analyst reports).

Customer Engagement 40

Customer Engagement Loyalty Engagement Social Media 40

C Space

JULY 21, 2020

eBay acquired PayPal in 2002 and spun it off in 2015. The planned hundreds of thousands of tests, over the course of the potential season, are expected to cost around $75 million, but the NFL has powerful incentives to play, including revenue from the TV networks that now rely on it to connect audiences with advertisers.

Brands 52

Brands Transportation Sales Innovation 52

ProProfs Chat

DECEMBER 4, 2020

Netflix (@netflix) July 22, 2015. Cross-departmental collaboration and consistent engagement can help both the teams to: Develop a connection regarding every experience a customer has with the organization. The customer service team can connect and help your prospects to understand why your brand is the solution to their challenges.

Strategy 98

Strategy Customer Service Marketing Social Media 98

Currency Alliance

MARCH 30, 2022

Such a simple program quickly revealed invaluable insight into the customer and opened a whole new channel of communication across email, SMS and good old post! but within a few years it had become South Africa’s leading loyalty program. I estimate that there are over $500B worth of loyalty points in circulation in the world.

Loyalty 52

Loyalty Loyalty Programs Resources Airlines 52

Natalie Petouhof

JUNE 15, 2015

Tweet I’m speaking at Salesforce Exact Target’s Connections Conference. With the next generation Journey Builder brands are empowered to create journeys that blur the lines of CRM and span the Salesforce Customer Success Platform – connecting journeys across sales, service, marketing and custom apps.

Marketing 40

Marketing Advertising CRM Conference 40

ClearAction

AUGUST 21, 2016

When you connect the feedback dots, you make things better for all customers, not just one at a time. What do you see ahead for 2015? They’ll try to do this through more surveys, customer journey maps, social media, content marketing, customer engagement events and campaigns, and loyalty programs. A: Absolutely.

Brands 54

Brands Customer Experience Social Media Customer Journeys 54

ClearAction

MAY 28, 2015

When you connect the feedback dots, you make things better for all customers, not just one at a time. What do you see ahead for 2015? They’ll try to do this through more surveys, customer journey maps, social media, content marketing, customer engagement events and campaigns, and loyalty programs. A: Absolutely.

Company 48

Company Customer Experience Social Media Customer Journeys 48

Currency Alliance

JULY 24, 2018

During the past 20 years, I´ve stayed in hundreds of IHG hotels and amassed hundreds of thousands of loyalty points. I’ve only ever taken one connecting flight, stopping at JFK en-route from San Diego to London. As a connecting flight newbie, I had no idea whether I needed to collect my bags and bring them to the next flight.

Travel 40

Travel Course Customer Experience Airlines 40

Pointillist

MAY 23, 2018

A global travel company, for example, used journey discovery to focus on the journeys of 20,000 anonymous customers and connect their online and offline behaviors—incremental holiday bookings, email open rates and click-through rates—to create unified journeys. email, SMS, outbound call) when they reached a defined point in their journey.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90

Currency Alliance

MARCH 9, 2021

Even if you need to retain your investment in an aging loyalty system, putting cloud-based microservices technology in front of them, as a hybrid approach, opens new worlds of opportunity. In the next three years, what is described in this article about headless loyalty will be commonplace – because the benefits are so significant.

Loyalty 59

Loyalty Customer Engagement Engagement CRM 59