Service Untitled

MARCH 10, 2014

With happy customers comes repeat business, referrals, and of course loyalty; all adding to a customer oriented culture that ultimately places an organization as being more popular and valuable.

Culture 68

Culture Call Center Customer Centricity Customer Satisfaction 68

Gainsight

JANUARY 18, 2021

With over 9,000 customers, they have seen immense growth over the past ten years. Lee has been with Rapid7 for seven years, beginning as their Vice President of Product, back in June of 2012. Neither could guess where their career course would take them. . But his connection with Nick started years ago at Symantec.

Innovation 52

Innovation Leadership Customer Centricity Sales 52

Customer Guru

MARCH 7, 2018

The primary differentiator of UAE Exchange is its customer-centric approach. Its customer-centricity reflects in its core values: integrity, commitment, empowerment, and care. As a professional, you have contributed across geographies in customer-centric roles. What new surprises can the customers expect?

Customer Experience 60

Customer Experience Customer Centricity Leadership Innovation 60

C3Centricity

JUNE 28, 2018

A 2012 global survey by the Fournaise Marketing Group provides one possible explanation. More so than any other c-suite function, bar the CEO of course, who sometimes faces almost immediate criticism by shareholders and the financial world upon being named. So just how long have you been in your position?

Marketing 149

Marketing Analysis Brands ROI 149

C3Centricity

JUNE 28, 2018

A 2012 global survey by the Fournaise Marketing Group provides one possible explanation. More so than any other c-suite function, bar the CEO of course, who sometimes faces almost immediate criticism by shareholders and the financial world upon being named. So just how long have you been in your position?

Marketing 136

Marketing Analysis Brands ROI 136

ShepHyken

NOVEMBER 28, 2022

(Harvard Business Review) Customer expectation in the United States has held steady for the last decade, while customer satisfaction has deteriorated. To reverse this trend, many companies are now strategically leveraging all parts of their organizations to offer customer-centric approaches to increase customer satisfaction.

Customer Service 13

Customer Service Contact Center Case Study Tips 13

ENGAGE.cx

JULY 9, 2015

From new in-store technologies such as beacons or RFID tags to mobile sites, POS systems and pre-existing call centers; they all have great abilities to capture customer data through specific interactions. And, of course, there is the prominence and influence of social.

Customer Experience 40

Customer Experience Hotels Ecommerce Retail 40

ENGAGE.cx

JULY 9, 2015

From new in-store technologies such as beacons or RFID tags to mobile sites, POS systems and pre-existing call centers; they all have great abilities to capture customer data through specific interactions. And, of course, there is the prominence and influence of social.

Customer Experience 40

Customer Experience Hotels Ecommerce Retail 40

ijgolding

JULY 19, 2016

Although I do not intentionally seek out experiences that fail to meet my expectations, on the occasion where I have an experience that really ‘irks’ me in some way, I feel that it is necessary to let the person ultimately accountable for Customer Experience understand my pain (metaphorically speaking of course!).

Customer Focused 120

Customer Focused Examples Customer Centricity Airlines 120

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

PeopleMetrics

JANUARY 28, 2021

And our panelists today are of course, Sean McDade, our founder and CEO, and then Kirk Lohbauer, Audrey Squaresky, and Ripal Patel from the team here at PeopleMetrics. I joined in 2012. You know, you joined PeopleMetrics in what, 2012 you said? Kirk: 2012, yeah. I need to measure the customer experience."

Feedback 62

Feedback Customer Experience ROI Industry 62

Optimove

MARCH 14, 2019

This was around 2011-2012, and most of these concepts just started garnering attention. We do this through our weekly blogs, our vast academy, our downloadables, white papers, webinars, and of course, PostFunnel. We wanted to share our values, knowledge and narrative. Get it out there for anyone willing to read.

CRM 40

CRM Leadership Travel Advertising 40

C3Centricity

NOVEMBER 15, 2015

Brand stories are perhaps one of the easiest ways to resonate with customers. Of course, I say “easiest” with caution, since great storytelling is an art that is often learned but rarely truly mastered. Hopefully, this will then lead to those highly sought-after but ever-diminishing rewards of loyalty and advocacy.

e-support 120

e-support Brands Connections Consumers 120

Amity

FEBRUARY 10, 2017

We worked with customers to understand their business goals, why they bought our products, and the struggles that they faced, and then built action plans that we executed over the course of a year. That was my first formal exposure to Customer Success. That’s what we strive to do at Oracle Marketing Cloud.

Customer Success 48

Customer Success Marketing Effort Score Net Promoter Score 48

Amity

OCTOBER 31, 2016

It’s always fun for me to look back at customer reviews from those early years as all of them mention how amazingly reactive and supportive our customer support team was (and still is). In 2012, our Co-Founders realized it was time to transform the customer support team into a true Customer Success team.

Customer Success 0

Customer Success Customers Metrics Sales 0

Currency Alliance

MAY 9, 2019

…when the automotive and mobility industries shifted from a driver- or owner-focused value proposition to a customer-centered one; and when micromobility started to scale up.” [i]. Of course, until a few years ago, there was no “mobility sector”. Competitors that don’t figure out these basics will simply disappear.

Loyalty 56

Loyalty Strategy Loyalty Programs Airlines 56

C Space

AUGUST 15, 2018

Ben joined C Space as an intern in 2012. I work with auto manufacturers and retailers, and every day I talk to customers around the world about their experience with them. The perception held by many customers (mum included) is that car dealers don’t want to help you; they want to sell to you.

Automotive 40

Automotive Retail Study Sales 40